SuperAntiSpyware - No Updates

I have not seen any updates for a day now, anyone else having this issue? Submitted a request to support, but no response yet. Is this a normal for them not to issue updates? Appreciate members help and response

 

Last update I received was Feb. 17.

 

Me to took it off my system....gone

 

Thank you for your response, it is appreciated I was getting a bit concerned.
Thank God for this forum and members, I always get a good response

 

my pro SAS was updated two hours ago
have had no problems so far in terms of updates

 

Core: 8260 Trace: 6072 on their website has not changed in two days. Do you have a different trace number? I am also running SAS Pro. I have not used this program in awhile and have lifetime license. Thought I would try it again. It runs light and does not conflict with other programs in my signature.

 

I have free version Core 8206 Trace 6018. Just fired up laptop it has not updated anything in about three weeks due to no use it updated too underlined.

 

I am running pro......core 8206 6072 def also...........has not updated for over a day now..............something is not right for sure. !!!!!!!!!!!!!! program version 501144

 

I have the freeware 5.0.1144/8260, as has been said earlier, I have never known SAS to update on weekends.

 

Thanks Daveski17 appreciate your comment. Will sit tight and wait for update.

 

Do you mean to say paying customers are not protected from new malware that is released over the weekend

I hate to say it but the malware servers dont take weekends off so IMHO nor should any respectable security company

 

Thank you JRViejo for the link, much appreciated. What is interesting MouseOver made a valid point about malware does not take a vacation. Since there has been no update for 2 days now, how many new malware defs have been created that SuperAntispyware will not detect? He is right I have paid for the protection, and should expect protection. I'm not criticizing, but just pointing out a valid statement. Thanks to everyone for their input and insight on this issue.

Just a note: I have sent a request to support, in this issue and to date no reponse.

 

It's Monday 20:08 GMT & I have just tried to update once or twice & it keeps informing me I am up to date. My guess is that this is some glitch at their end.

 

I will check out the SAS forums shortly. I'm pretty sure that others are noticing this.

 

AFAIK most anti-malware updates are a bit time lagged by days anyway. By the time the SAS guys (or anyone else) have detected stuff & turned it into an update you aren't going to get it much faster than a couple of days anyway.

As to the lack of updating it could just be gremlins at their end & they are hoping no one notices until they get it fixed.

 

veski17

Thanks Daveski17 for your help......... I am sure its a glitch of some sort. I still have not received a reply from support which I have submitted 2 days ago, which is a bit unusual. This is the first time this has happened to me with any software on updates without a answer or response why. Will sit tight and wait.

 

From what I can gather from their forum quite a few people are noticing this. It's probably a server problem. I'm going to just sit tight as well. It's probably better than trying a fresh install or something.

 

I experienced some issues running update last week, so I did a manual definitions update.

hxxp://cdn.superantispyware.com/SASDEFINITIONS.EXE

After that, update is running fine.

 

It's working now. I now have Database Version 8262.

 

Thanks to everyone that helped with their suggestions!!!!! Appreciate the team work and expertise. As a note I finally got a response from support after 3 days of no updates. Their response was updates were now available!!!!

 

You're welcome asr. I've always liked SAS, it may be going through 'interesting times' at present, but it has still given me far less problems than other anti-malware programs I've ran in the past.