I am purchase 2 license from LnS

Discussion in 'LnS English Forum' started by lucijamtrv91, Nov 29, 2011.

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  1. lucijamtrv91

    lucijamtrv91 Registered Member

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    my friend i send about 50 mails in this adress but nobody care...I give you paypal mail and contact mail....but no way to get the license....
     
  2. Phant0m

    Phant0m Registered Member

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    You might be missing the point, if Frederic SMTP (Outgoing mail server) is blacklisted with your e-mail service that you using, and used to purchase with, his e-mails to you may very well be bouncing back to him with a error complaining about his SMTP server that he using is being rejected.

    I sent him a E-mail, I also giving him your alternative e-mail address, please be patient and soon as I get a e-mail from him, I'll post back.

    Are we good for the moment?
     
  3. Phant0m

    Phant0m Registered Member

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    Alright, so Frederic and I exchanged emails, there was no delay on his part ... regarding responding back promptly.

    If I understood correctly, there is or was a problem with Nexway and in this here case I know, with you making payment via PayPal. Frederic tried asking for a delay to investigate the issue further (see post #7 for a example), but you was being impatient and ultimately you initiated to be refunded, so he refunded you.

    Patient is a virtue, have if if you can, don't be so quick to degrade or post wild accusations.


    So where are we currently, did you already make another purchase via Credit Card this time? Or again via PayPal? I didn't fully understood if you already said.


    Regards,
    Phant0m``
     
  4. Phant0m

    Phant0m Registered Member

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    Regarding unforeseen difficulties, when I started selling with PayPal, and for a long while, I wasn't being sent payment notification for certain people's purchases, it had to-do with the userid@ containing the use of a Period [.]. PayPal eventually addressed this problem, but for awhile there it was very frustrating for me, thankfully those who were delayed in receiving a license, just sent a friendly e-mail enquiring about the delay, It was always nice to see such friendly e-mails despite the PayPal annoyance back then.

    In regards to Look 'n' Stop product, the author, Frederic has always been trustworthy, if you paid for his product, you will get your license always, just always factor in room for delays when purchasing products on the Internet. I know sometimes its hard to wait to own something good! ;)
     
  5. lucijamtrv91

    lucijamtrv91 Registered Member

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    yes I am initiated to be refunded because what I have to do I send him 2 diferent mail like in your case but they do not give me the license why...is windowslive.com rejected ok what about gmail.com is also rejected...I do not think so...I told him if they send me the license imediately I do not want refund but they do not send me nothing....where is the problem i was charged from credit card so they was recived money imediately....again if they you can send me the license right now I do not want refund so they you can decide....
     
  6. noons

    noons Registered Member

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    Hold up... You talked to Frederic? Is he ok?!

     
  7. Phant0m

    Phant0m Registered Member

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    You already initiated the refund before I even begin posting on here, and when I posted, I said “there might be another reason” and I simply mentioned the possibility of Frederic's e-mails being bounced back, not that this is the case to why you haven't received your activation code yet.

    And the thread #28 that I made, mentions another anomaly at play here, so my theory giving was squashed flat!

    So my recommendations would be, if you again made another payment for Look 'n' Stop product, be patient, DON'T send 30 e-mails, .. If I was you, I wouldn't even send more than one e-mail/webform to him. You might be looking at a few hours to a couple of days, but you'll definitely get what you paid for. Usually the activation code is sent out fairly quick, but as I mentioned in one of my previous posts, there is a anomaly with your case.

    Again.., be patient, otherwise sellers are going to think that you be too much troubles than its worth, and they be glad to refund you. Not be something you like to hear, but its something that has to be said.

    Even though its very difficult to wait to own something good, please be patient after your first email/webform send. ;)
     
  8. Phant0m

    Phant0m Registered Member

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    He's healthy enough to respond back to me! ;)

     
  9. lucijamtrv91

    lucijamtrv91 Registered Member

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    so if I pay again because I was refunded I have to wait you want tell me this....
     
  10. Hillsboro

    Hillsboro Registered Member

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    FYI

    Yesterday, I did a clean system install and when I went to register I got a message the servers were down and as of now I get the same message.

    Trying to get to the look-n-stop web site times out. I sent an email to support and am waiting for a reply.

    One person here gave a link to the priority support. I was able to connect there and filled in the message boxes... when I sent it the next screen returned the following:

    "Warning: mail() [function.mail]: 550 delivery rejected : lnssupport@soft4ever.com (550 this message contains SPAM) in support.php on line 205"

    I noticed too, that there has been not activity on the French language site for over a month.

    Perhaps next time Phan0m emails Frederick he may want to ask him, if he is pulling/has pulled the plug on LNS?

    I hope this is not the case. If it is, he has left a lot of loyal customers twisting in the wind with no way to reinstall and register software they purchased.
     
  11. Hillsboro

    Hillsboro Registered Member

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    Is he not healthy enough to respond here to his customers support questions (Rhetorical question that I am sure popped into many people's heads' when reading what you said)?
     
  12. Phant0m

    Phant0m Registered Member

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    Hi Hillsboro,

    Frederic isn't pulling or have pulled the plug, I have just recently activated my Look 'n' Stop without issue.

    The server might have temporarily been down for maintenance, ... it happens.
     
  13. Phant0m

    Phant0m Registered Member

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    Did you honestly think that he would ignore issues relating to purchasing of Look 'n' Stop product? Maybe on the forum but not via e-mail.


     
  14. Phant0m

    Phant0m Registered Member

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    If and when you make a purchase and you using PayPal, if you don't receive your activation code within a reasonable period, use the Priority Support webform Frederic offers on his website and send out a enquiry about the delay, ... then wait patiently.


     
  15. lucijamtrv91

    lucijamtrv91 Registered Member

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    just for know reasonable period should be how many hours or day and why....
    and other thing from Priority Support webform Frederic send me the mail whit link where I can download the product ok...but this link didnt work I dont know why?I am continuing recived the mesage We didn't find you in our database.
    Please check that the e-mail address and the access code are exactly the same as in the e-mail order you received.
    so what I have to do tell me...
    if they recived the money charged from my credit card why and where is the problem than I have recived mesage
    We didn't find you in our database.
    Please check that the e-mail address and the access code are exactly the same as in the e-mail order ........
    is some anomaly whit paypal or whit my mail or something I dont know what is ?
    I am afraid then I am pay right now again happend this...thats is..thanks phantom for respond
     
  16. CloneRanger

    CloneRanger Registered Member

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    Just a thought, could the licence be passed on to people with problems from Phantom via PM here ?

    Also it's FREE for 30 days, so you should have this all sorted out by then.

    I was able to access the download from here http://www.soft4ever.com/LooknStop/En/download.htm

    lns.gif

    Regards
     
  17. Phant0m

    Phant0m Registered Member

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    You aren't in the database yet, this is because of the anomaly, where usually its suppose to be automatic and automatically put you in the database upon purchase, but for unknown reason to me at this time, the script isn't called or called correctly to have you automatically put into their database.

    So visit http://looknstop.nexway.eu/contact.html, I think this is better place to contact and mention about confirming if everything looks good on their end, because you haven't received the activation email yet. Only need to use the webform just the once, and be patient.
     
  18. Hillsboro

    Hillsboro Registered Member

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    I do honestly think if he is taking payments for software, then he has an obligation to support his customers here.

    I think everyone appreciates what you do to lend support here, just as you do on your support site. I think too, most of us realize you do have a vested interest in LNS and I think it would be nice of Frederick to at least take a minutes of his time to make a post here thanking you for the support you have provided to LNS customers... yet he doesn't... rather rude of him, yes?

    Maybe I am just thick; but it doesn't mesh for me. He or a proxy can reply to email support questions and problems on a case by case basis but cannot provide any answers here that would actually save a lot of redundant email questions. I found it ironic too, that the price went from $29.00 to €29,00 on software that is over 2 years old...

    In any event, we agree to disagree and time, as with all things, will tell the tale here.

    Best holiday regards...
     
  19. Phant0m

    Phant0m Registered Member

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    I'm not going to guess to the reason or reasons why he isn't participating on the product support forums, .. but I definitely would be worried if he ignored e-mails, which doesn't seem to be the case as of yet.

    You have kind words being shared, thank you. Though I do know Frederic appreciates what I do, but I don't need no publicly posted gratitude from Frederic, he made it perfectly clear already several times via E-mail how much he appreciates me helping.


    Wishing you the best of Holiday back at you!
     
  20. Phant0m

    Phant0m Registered Member

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    One of the things Frederic mentioned yesterday was, and I even known this, very often e-mail activations aren't received (so people thought) because the e-mail was considered spam and automatically moved into a SPAM or Junk folder.

    We don't know yet if the e-mail will be considered spam too, this person never got that far, this person actually not receiving the email activation.

    Those that are not actually receiving the email activation don't know whats happening, after some waiting period, they contact Frederic which raises a red flag, however receiving several e-mails for the same issue is annoying and just makes the seller want to refund you and save them a lot of future grief. I think waiting up-to two days after the initial red flagging email, is appropriate waiting time and merits another e-mail enquiring the reasons for such a delay.


     
    Last edited: Dec 1, 2011
  21. Cudni

    Cudni Global Moderator

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    I don't think many people send repeated support emails to annoy the other side.
     
  22. Phant0m

    Phant0m Registered Member

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    No people don't, some sends multiple e-mails in such a short period of time for a particular problem, trying to understand what's going on and wanting the problem addressed quickly. The sellers comes online next and checks e-mails, there's multiple e-mails from a single person and for the one matter.
     
  23. lucijamtrv91

    lucijamtrv91 Registered Member

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    happy end...
    i am purchase again whit paypal and i recived license imediately....
    i apologise everyone because for shure was before some anomaly...now is going ewerything smotly...thanks again...thanks LnS...
     
  24. Phant0m

    Phant0m Registered Member

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    Happy to read things worked out for you, enjoy!:thumb:
     
  25. lucijamtrv91

    lucijamtrv91 Registered Member

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    thanks phantom for all your help....
     
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