ESET smart security v. 4.2.71.2 icon goes red and I can't fix it;(

Hi,

I have little problem with my ESET smart security v.4.2.71.2 At first when I installed this software everything worked ok but after only one week ESET icon in bottom right corner of the screen had turn red and antivirus is showing message "Maximum protection is not ensured" Using Google I find page which describes why protection status icon goes red:

http://kb.eset.com/esetkb/index?page...nt&id=SOLN2248

This is how it is in my case:

Product not activated: As far as I now my version of ESET was activated from the start. I also have problem finding Product activation option in the top right-hand corner of the main menu?


Username and Password not entered correctly: I am not geting any message like "wrong username/password", only when I click on "Update virus signature database" ESET starts updating and then username/password window popups with already remembered user./pass. and I click OK, ESET then countinues to "update" for 1-2 seconds and then again username/pass. window popups? So, I don't get any message type of "incorrect username/pass." but still that small window always popups??

Real-time file system protection: I am sure this part is ok and that this is not cause of my problem

License is expired: I never received this type of message on first ESET screen and I doubt this could be the reason

ESET Personal firewall is disabled: no problem here also, I double-checked it



Any help is appreciated and many thanks in advance for prompt replys.

Cheers,
Adi

 

try reinstall?

 

What is mentioned as the reason in the status pane?

 

I will try that definitely because I don't have any choice but based on my earlier expirience with older ESET versions, it usualy works for 5-7 days after reinstal and than it goes red again I wouldn't be suprised if it goes red upon install/reinstall but what wonders me is that it works normal for 5-7 days and than it goes red. I am not sure what is a "trigger" for this red icon. For example, I have same version of this antivirus on my other PC at home and all works perfectly, notification icon never goes red

 

I have this issue on my laptop on workplace, I am home right now so I can't see exactly which is the error message/notification but as far as I remember there was no any particular notification except "Maximum protection is not ensured"..

 

Please take a screenshot of the whole ESET status panel and paste it here.

 

Reading your first post, the username/password box shouldn't appear during updating, unless you've entered them incorrectly. Check they are correct and make sure there are no spaces on the end of them (if you pasted them in)

 

It looks like my username/password was wrong, it works great now Thanks for all help!

Cheers,
Adi