Webroot Secure Anywhere is great

Discussion in 'Prevx Betas' started by raven211, Jun 27, 2011.

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  1. Triple Helix

    Triple Helix Specialist

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    Post removed! No Details Please or Pictures!!! It's still a Closed Beta!

    Thanks,

    TH
     
  2. De Hollander

    De Hollander Registered Member

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    And they are on track, feedback is being taken serieus.:thumb:
     
  3. ok I do not care if its not public beta im saying how i feel about this application. ok here it goes. " i think it's @#$%^&%$##@^**^$##@ " darn looks like they have some sort of censure protection going in this thread. LOL!!!!
     
  4. Triple Helix

    Triple Helix Specialist

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    Details and Pictures of the Closed Beta Webroot SecureAnywhere are not aloud until it becomes and Opened Beta! All posts with such will be removed it's not hard to understand what a Closed Beta means! If anyone has issues or suggestions just contact the support inbox: http://info.webrootcloudav.com/service.asp?Source=WEBROOTPBETA

    Thanks,

    TH
     
    Last edited: Jun 29, 2011
  5. yikes , that was me just tying to put a lighter side on this with some humor . can somebody just close this thread.
     
    Last edited by a moderator: Jun 29, 2011
  6. Triple Helix

    Triple Helix Specialist

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    Sorry it will remain opened as there is nothing wrong with the Thread or Title! But will be closely monitored and Moderated if need be!

    Best Regards,

    TH
     
  7. trjam

    trjam Registered Member

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    that is why I quit posting in this forum. Great product but way to heavy moderation.
     
  8. Triple Helix

    Triple Helix Specialist

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    Closed Beta nothing more! The Webroot (Prevx) Team has there reasons to keep all the issues or suggestions in one place via the Support inbox!

    TH
     
  9. The Seeker

    The Seeker Registered Member

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    Can't believe how light this thing is; I quite like the GUI too.
     
  10. guest

    guest Guest

    Noooo! don't say that, say something bad about the green color of the interface :D
     
  11. Triple Helix

    Triple Helix Specialist

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    Just put your sunglasses on and enjoy the ride :cool: At least you don't need reading glasses to see it! :D What can I say it's Webroot's colors but I'm getting use to it!

    TH
     
    Last edited: Jun 29, 2011
  12. Motherroad

    Motherroad Registered Member

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    Need to change the name of the forum to Webroot as Prevx no longer is.
     
  13. nessy90

    nessy90 Registered Member

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    Well I knocked prevex3 and the prevex team before the buy out but all that criticism has gone out the window, Webroot secure anywhere is one of the better security programs I've tried
    Nessy
     
  14. guest

    guest Guest

    Yes indeed, I am with trjam for once. :D - This Prevx (now Webroot, isn't it?) forum is way to much moderated. All my postings which mentioned the high amount of false positives in the first days were deleted immediately. But people who are praising the new product are now allowed obviously, that is ridiculous and a shame! I understand if screenshots or reports of new features are not allowed while status is closed beta (even if I think that is stupid behaviour as anyone interested in this beta - developers of other av-solutions - would have gotten it by now!) but my feeling for a long time is: *any* criticism is simply unwanted here even if justified, only praise is always welcome. :thumbd:

    But to say something positive: since I didn't install new software I had no false positives at all the last days on my system! :thumb: :D - If they can fix that (always denied but very existing) false positive problem then SecureAnywhere could be a must-have (2nd opinion AV).

    Hello TH and PrevxHelp, please dare to delete this comment again and I am *done* for good beta-testing and reporting bugs, false positives and stuff! :p :D
     
  15. Motherroad

    Motherroad Registered Member

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    I am with you guys on this one. This forum has turned into a joke. How great it is! Guess time will tell.
     
  16. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    We are not trying to censor specific users or what is being said. It is simply that we are not letting any specific feedback out as it is a closed beta. The license agreement also states that you are not to release information publicly and the download pages say the same. Therefore, when we see specific information released publicly, we delete it.

    We want to keep everything centralized in our support inbox. The high level feedback of "it is good"/"it is not good" is fine - but we don't want specifics released yet until the public beta starts.
     
  17. pabrate

    pabrate Registered Member

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    It was always like that , closed beta is just an excuse in this case.
    You say something "wrong" about the product and if the post is not deleted then there are 5 usual suspects ready to jump on to you.
    Strange behavior indeed.
     
  18. trjam

    trjam Registered Member

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    come on Joe, you know that isnt the case, well with you maybe, and I respect that. But TH is a heavy hitter with posts and really does take censorship to the next level. I have been a Admin on UB boards myself in years past and the one thing you learn is, deleting posts are detremental to the forum.

    Obviously if they violate the terms of a beta or violate the terms of the forum, then yes, they should be. You cant tell me the Prevx forums have the same number of posts either deleted or threads closed as the rest of the forums. Your number is sky high compared to that. I love your product and let me make it perfectly clear this isnt about your beta. Lord knows i only wish prosperous things for Webroot. But people are sick of posting anything that might be construde as constructive critisism, just to have it deleted or closed.
     
  19. trjam

    trjam Registered Member

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    in all fairness, you could learn alot from Marcos and the Eset forums on how he tolerates, listens and weathers the storm.
     
  20. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Outside of the closed beta posts, the only other threads that are ever moderated and closed (note: not never deleted) are related to false positives. It has always been that way - we do not want FPs being reported here because the research team doesn't check the forum and would have no means of accurately tracking reports.

    I know of no other case where a post was removed. If you could let me know where you've seen this, it would be very helpful.
     
  21. guest

    guest Guest

    And again I am 100% with trjam. :D - *BUT* I did forget something to say and as I always want to be fair and because I always say the "truth":

    That thing I mentioned (av-vendors not liking any criticism) isn't only seen here with Prevx. - I am for example using Avira Suite 10 as my first av-solution (WRSA beta as 2nd opinion) and I have to say on Avira forum most things are even *worse*, even if they don't delete postings (as often or that I know of). Just to be fair as I said.

    I would like to see Prevx/Webroot cool (!) with constructive (and "true"!) criticism, I would like to see them working on it and then I would be the first to praise all this!

    Nothing is worse than deleting unwanted postings or doing shady things behind the scenes so that the new product looks all shiny and great. - People aren't stupid, they see this of course and can't trust you anymore.

    So be open to criticism (even if it is about false positives :D), try to get better and WRSA will (maybe/hopefully) soon be the revolution we all want it to be. ;)

    Build trust by being open (not speaking here about details in closed beta status of course!) generally to all sorts of comments, not only the positive, that would be my advise.

    You should start with *NOT* locking anymore any thread that is talking about/reporting false positives.
    We know (!) YOU like to do that behind the curtain (that's one of your reasons and denying it and finding excuses how you want to do that doesn't help! :D) but I for example don't like then to be told - and that happened here a while ago! - "there is no false positive problem" if there clearly *IS* what would be obvious to anyone if false positives weren't such a "no-go area" here and always "moderated". ;)

    Now it's Webroot and not Prevx anymore, try to change that please! - False positives should be allowed to be reported here as anything else! You can tell them that no one cares of support staff if it is not reported properly (the way you want it) but don't close those threads as this makes people like me nervous and writing long postings. :D - Best thing would be that false positives can be reported here soon officially in a sub-forum (just make your support look here, they do what management says, right? :D ). - But you don't want it because it's a topic that makes Prevx/Webroot not looking so good, I know. :D

    But if you want to build trust (again) you should change that, just my free advise and you can ignore it as always of course! :D
     
  22. Dermot7

    Dermot7 Registered Member

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    To suggest that Prevx, historically, has not been open to, accepted, and answered criticism, is complete balderdash...evidence please?
    In the case of a closed beta, then it's different, obviously.
    How many times has the FP query been answered? But some just want to "hoot"
    publicly when they find one, achieving nothing.
    I've always found the responses I've received to be prompt, patient, tolerant, and clear...a lot better than I've seen elsewhere.
    Just my three halfpence. Anyway, I like green :D...just maybe not this one :D
     
  23. guest

    guest Guest

    You misunderstood what I meant. - Of course "support" was always great with Prevx. - You find something and in very short time there is a solution. We all know and like that. - I don't know any other av-vendor where such a direct connection to developers exists and where things happen faster. Even false positives are fixed (in normal times, not now) way faster than elsewhere.

    But there ARE topics that are sort of taboo. (Like fp's :D) - I don't know for how long you are using Prevx (and reporting false positives and bugs etc.), but I know exactly what I am talking about and this is what I meant. :p

    Of course. But I really would like to know when official beta is planned btw.

    Not ONCE to my liking! :D

    If you would be called a "liar" ["there is no fp problem!"] you would care about it,
    believe me! :rolleyes: - I had hundreds of false positives over the years and simply hated
    to read that there is no problem, you know? ;)

    It's about balance and truth.

    I know what you mean and I can't and won't say anything else as I experienced this also and many people did. - So that's a plus for Prevx/Webroot! ;)

    Well, it could be pink :D if only false positives were minimized *please* to the point that I could put that software on systems of easily scared and clueless relatives! :D
     
  24. nessy90

    nessy90 Registered Member

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    Although I've had no bad things to say bout WRSA I have had some pretty honest things to say about prevex3 and at times about the then prevex team and there was little to no censorship
    Nessy
     
  25. overangry

    overangry Registered Member

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    This is not quite correct, I remember when Prevx 3 was first released, people were encouraged to post their FP's on this forum, they were almost instantly resolved, as they still are.
    Only it got out of hand, then it was disbanded and we were then instructed to report FP's the way it is done today.
    There was a time when it seemed, that's all that was being posted.
     
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