Firewall issues

Discussion in 'ESET NOD32 Antivirus/Smart Security Beta' started by kfans, May 7, 2011.

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  1. Marcos

    Marcos Eset Staff Account

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    Please bear in mind that it's weekend and I'm replying here in my free time. Also you submitted your post early morning at 4 AM so it may take some time to get a reply.

    When a certain communication is blocked, please do the following in the given order (ie. carry out step 1 prior to collecting other logs) :
    1. enable logging of blocked packets as per the instructions here
    2. collect the following stuff and compress it to an archive:
    - ESS configuration exported to an xml file
    - SysInspector log
    - 2 Wireshark logs (with no filter set), one created with fw disabled when the issue does not occur and the other with fw enabled when the issue occurs (indicate in their names which log belongs to which situation)
    - pcap file as mentioned in the above KB article
    - output (ipcfg.txt) of running "ipconfig /all > ipcfg.txt"

    When you have the stuff ready let me know and I'll pm you with further instructions. This should eventually help us figure out the root of the issue.
     
  2. SweX

    SweX Registered Member

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    Indeed. :thumb: I hope you can enjoy the weekend some how anyway ;).
     
  3. The PIT

    The PIT Registered Member

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    Love this reply.

    It's Beta so of course it's possible as err bugs happen in betas. Come to think of it in final products as well. :)

    Enjoy your weekend.
     
  4. 4L3X

    4L3X Registered Member

    Joined:
    Sep 13, 2006
    Posts:
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    Goto Setup

    Click on network tab

    Goto configure rules and zones, and select zones tab at the top of pane

    Double click on 4th item on that list "addresses excluded from protocol filtering"

    Click on add ipv4 address, and enter your routers ip address (Eg : 192.168.1.1) , hit ok and apply that. And presto you got access to your router :D :D :D :D :D
     
  5. IcePanther

    IcePanther Registered Member

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    Location:
    (nearby) Paris, France
    Will do so as soon as I can.

    I had to completely disable the firewall to let windows updates download (otherwise it cut the connection to their server, error 80072f76), and I could access my router settings page. So it definitely is an ESS-related problem.
     
  6. IcePanther

    IcePanther Registered Member

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    May 28, 2005
    Posts:
    308
    Location:
    (nearby) Paris, France
    Here you go. I can send you a ZIP or RAR archive via PM if you want.
     
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