Xerobank questions ?

truthpatrol, perhaps if you told Steve what specific issues you're having with the service, he might better be able to help you. Or someone else on this forum might be able to help you. I'm not a Xerobank member, but I have some experience with VPNs. I'd be glad to try to help you.

Or you could just try the Xerobank forum with your issues.

It's hard to solve a problem when no specific complaints have been brought forward.

 

Hello 'I no more',

I have simply been reiterating the postings going back many months by many Xerobank subscribers who posted on Wilders that they weren't getting any reponse (or at least any timely response) to their own connections.

My own personal problems getting support from Xerobank were years ago when I quit in disgust with the lack of support. I've never rejoined because I've kept seeing postings detailing different situations and problems, but rooted in the same cause - poor customer support.

Hopefully, that will truly end and Steve isn't just repeating the same promises he's done before. When I see that Xerobank is less PR and more substance and true concern about the customer, I'll probably jump right back in and become a customer. But not until I see this customer support issue resolved for more than a month or two.

 

I have always thought that all of the kook show ramblings trying to discredit Xerobank are from a competitor.....or more than one competitor. And I also think that they/he are insanely jealous.

 

I think it has little to do with Xerobank personally. If they weren't rambling about Xerobank, they'd be rambling about something else. That's what kooks do after all. I have plenty more to say, but at the risk of giving a full dissertation on usenet kooks (off-topic to this thread), I'll just leave it at that.

 

Maybe so but some of these guys, unless they are all the same guy, seem to hate Steve. I think it is pure jealousy. But I did pay a visit to that privacy group, once, and I was being spoofed over there. I assumed it was because I like and support Xerobank. But maybe you're right in that they would find someone to bash regardless.

 

No maybes about it in my mind. I'd be very surprised if it wasn't just one guy.

I agree with this. But I think the hatred extends to everyone on this forum and the forum itself. If it's doing well with a lot of activity, the hatred deepens. I think anyone would be hateful if they can't carry on a normal conversation with another person without making them run away hiding. And that's exactly the malady that our usenet friend is afflicted with. Some people have to resort to talking to themselves using a "cast of friends" from real life.
I think the ultimate goal is to sink this forum.

The best thing you can do is just stay active on this forum and ignore it. The spoofing will decrease if the puppeteer doesn't think he/she can get under your skin.

Probably a little of both.

 

Maybe if you would do some proper research and go through ALL complaints about Xerobank over the past 5 years or so, then you subject all the posting to a language use analysis (there is software for this, I believe), you might come to a different conclusion. Of course that would require that you stop 'thinking' and start analyzing.

It has also escaped your brain (I think) that if the problems being complained about are addressed by Xerobank, then in fact, there is nothing to complain about and anyone who does complain (conjures up fake problems) can be easily unveiled as making up problems about Xerobank.

Finally, it seems to have escaped you that Steve himself has admitted last week that support requests a few months ago went by UNANSWERED. It may not seem important to you for any business to attent to its paying clients, but to me, all businesses need to be held accountable when they leave their customers in the lurch.

Thank you for thinking about this.

 

Thank you, my overly excitable friend. That was good for a laugh.

I think maybe thou doth protest to much. To my way of thinking, there are "some" people out there far too obsessed with Xerobank for their own good.

I think that these "people" have probably never even used Xerobank, yet somehow "their" entire world revolves around this service. I think these "people" seem to only post in threads that have "Xerobank" in the title.

I've never used the service, and I think I never will. I'm more interested in this forum doing well.

I think I thank you for your concern.

 

Curiouser and curiouser. Reason enough to steer clear

 

Steve Topletz of Xerobank could easily solve your puzzle. The most obvious explanation for why some people complain and get worked up about Xerobanks erratic record of customer support is that they were victims. Steve would even give you the underlying concept to explain this phenomenon. It's called Occam's razor and in essence, it states that the simplist answer is usually the correct one.

Let Xerobank solve it's customer service problem once and for all, then watch it thrive.

 

I have no problem either way with people posting legitimate complaints or praise for Xerobank. It's the price Steve pays for posting on this forum. I've never used it and I'm not currently paying for any VPN, as I've said before.

My only problem is I don't think you personally have ever used Xerobank. If you have, I'd like to be proven wrong. What specific problems were you having? Do you have a rough estimate of when you were using the service? What actions did you take to correct your problems?

If you've never used it, then I don't understand your motivation for this.

 

In my case, I had a problem with my password not working and it took several e-mails before I got any reply, then promises that they would 'look into it' after which I heard nothing. So finally I gave up. My motivation was when I see other people having similar complaints about non-service and Steve tries to paint them with a brush that they're all trolls of competitors trying to trash Xerobank. That wasn't the case with me and probably it's not the case with them either since some gave detailed explanations of their problems with not getting replies from Xerobank.

I don't know what else I can say to convince you that complaints about Xerobank's poor history of customer service are based in solid truth.

 

Not much, that's for sure.

In case you don't know, when Steve claims there are many troll postings happening, it's not in his imagination. Just take a trip to usenet (which I'm convinced you do often) and you'll see it for yourself. When I'm being mocked on usenet, my real name isn't being used. In contrast, someone is using his real name on usenet without his permission, and I'm convinced Steve could successfully sue this individual or group.

I normally wouldn't defend Steve or Xerobank (since I haven't used it), but I find this behavior unacceptable. I'm not saying you're involved, but I have no reason to believe the opposite either.

You know the old saying an "enemy of my enemy is my friend". That couldn't be more true.

 

The way to distinguish from the genuine and the non-genuine on the internet is typically to look at the substance of the postings.

The whole usenet thing is irrelevant to helping/hurting Xerobank's reputation. Anyone with a brain can see that it's nothing but silliness.

 

If only it were that easy. "Whoever" is doing this on usenet is quite intelligent actually. For the sake of argument, let's just say that it's one guy who posts on this forum infrequently now but exclusively to threads with "Xerobank" in the title. I don't know if it's true, but the assumption's as good as any.

This person knows how to temper his normally ill-mannered behavior when he's on a forum that won't tolerate the things that happen on usenet. He's not going to just come here spewing vitriol, because it would just turn everyone off.

He may even appear to be hapless customer who had some problem with his password and begged desperately for help but got none. We might even feel sorry for this poor guy, who when he's being questioned, suddenly turns more mild-mannered than Clark Kent (so that the questioner becomes the bad guy). Fortunately for the rest of us, this individual always gives little tell-tale signs, such as the user name. Or signing up at the "right time", seemingly knowing everything about Xerobank as a total newbie.

 

Speculating too much about what goes on the internet is certain to lead you in some crazy directions.

What is unquestionable is that bullies get their biggest high knowing that people are talking about them. Obviously the USENET persona reads each posting about him... including all yours. Hopefully you haven't given him any new ideas.

 

I know of at least three other people who have made similar speculations, including two in this thread and one by PM. I've considered that I could be wrong, but I see no obvious downside to the speculation whether I'm right or wrong (not for me anyway).

I'm sure you would know better than me . If you have any influence on him (or them), I would consider letting him know that he can't have his cake (obvious troll behavior on usenet) and eat it too (claim that troll behavior is all imaginary).

 

Xerobank and Steve are pretty much innocent bystanders in this. Don't let any of this keep you from trying the service. Steve hasn't stooped at all to the dirty tricks being played here by some questionable people.

Take a look at alt.privacy, as E483FFF6 suggested.

 

Yes, Xerobank is up and running. They have also re-opened their forum. Did you have any particular questions regarding service?

 

Since you're satisfied with your current provider, then you don't need to make any changes. I've been quite happy with Xerobank myself. I signed up with them November 2009. However, I haven't used the service, or that of any other VPN, in the past few months.

 

I think nix gave you the best advice you'll ever get on this forum.

If you're looking for the best provider, just start another thread, list your criteria, and have people respond. There's little point in going around to every thread about a VPN provider and asking a million questions (that you seemingly already know the answer to).

Okay, I'm looking forward to your new thread, and I (and everyone else on this forum) would be more than delighted to assist you in every piece of minutia that you could possibly conceive.

 

I'm a current user. I just signed up and so far the service is fantastic. Lightning quick!

As me anything.

 

I have been a Xerobank customer for about 4 years now. And I am really excited about some new and upcoming developments!

 

Getting ready to release.