Xerobank questions ?

Sheldon7,

I apologize for the misinterpretation on my part. Thanks for clarifying.

 

My speeds on TP Netherlands are really fast at the moment, 46ms ping and 5mbit upload/download. Either nobody else can connect or Xb is working just fine, aside from being rather aloof these days.

 

Service which is available.

I've tried all 24 options.

The only nodes that are up and running are Netherlands and Canada.

All others either do not work or redirect you to these nodes.

Where is this wizard guy to post here and when will this crap get sorted out ?

If the nodes and customer service aren't there, whats the point of paying ?

Time to pull the plug ?

 

Naughty naughty.


For the rest of you complaining about a service, cancel and find one that suits your needs.

 

Is everyone paying $35 a month for this?

 

I am. And, FWIW, recall that you get 85 GB per month (plus unlimited one-hop traffic) via multiple simultaneous connections.

 

Have you contacted Xerobank support e-mail (i.e. the email address given in this thread)?

If so, when did you do it?

Can you copy an paste what you e-mailed Xerobank to help you resolve this problem?

 

Have you read the threads above ?

Amazing. Simply Amazing

 

Nathan C's request is legitimate. There is a lot of conflicting information about xb. The only information that should be accepted is that which can be confirmed.

 

Well if you guys ever need another Panamanian alternative I found one that looks interesting...

http://www.rootpanama.com/offshorevpn.php

 

I find it interesting that this VPN in Panama has its servers in Canada because of superior privacy laws. Their email servers are in Panama though.

 

Thanks. I bleieve we should give all complaints the benefit of the doubt and not dismiss them as trolls as some have done. There is ample evidence that Xerobank has fallen short on its support services in the past.

At the same time, if those who complaint can't provide some evidence that they contacted Xerobank's support and got nowhere that way, that needs to be clear in the thread record, so that readers later on can judge for themselves better whether those complaints were legitimate or posted mostly to stir up s--- against Xerobank.

Thus, my question stands.

 

The problem with these kinds of offered services on beautiful web pages is that they could easily be a scam a la the conventional wisdom on privacy.li (which also has a nice web page) and not come close on delivering their privacy promises because they're not technologically savvy enough to think ahead of time of possible vulnerabilities.

As annoying as Xerobank has been at times due to the personality we know as Steve Topletz, at least he's a known quantity (like Lance Cotrell). A known personality isn't as likely to stick their necks out while scamming you on the side. Also, do you think that whoever's in back of RootPanama would come here to Wilders, let themselves be grilled the way Topletz used to, and provide the depth of technical discussion that we used to get out of Topletz? Anyone want to invite them to Wilders for a go at it?

I note that they promise 24/7 support, yet their live chat has been off-line each time I've checked. Where else have we seen that conflict between promise and reality?

 

I tell you what... Why don't you and nix put your money where your mouth is and dish out $35 a month instead of criticizing paying customers. Once your done, report back to us.

 

ANSWER: We don't know for a fact that they're actually paying customers... especially when they studiously AVOID displaying some evidence that they made an attempt to contact the Xerobank support e-mail. People who won't actually provide some evidence that they've done their best to get support from Xerobank, start to look like trolls... which doesn't make their complaints look very legit to casual readers of this thread. That's not to their advantage if the complaints ARE legitimate and they ARE paying $35/month.

 

Again, put your money where your mouth is so you can stop going on and on.

Good luck with it. Thanks to the all the paying customers who provided input in this thread and helped to confirm my results.

 

Thanks also to those who provided evidence that they have recently contacted Xerobank and received assistance to their problems, some of which were due not to Xerobank-origin issues, but those on the individual's computers.

 

I've been an xb customer for over a year, though I haven't used it in about two months. I never had a problem with support when I used the service. I do see that the last few months have seen xb in flux. But given the amount of disinformation generally disseminated regarding anonymity providers, I will only give hard weight to hard evidence in my analysis of xb, or any other provider. Most of what passes for discussion here doesn't amount to hard evidence, though it does shed light on the anonymity provider situation in general, which is pretty fascinating.

 

Just my .02.....

I've never heard of needing to verify and somehow prove anything before criticizing a company on an Internet forum. In fact, that's bizarre. I's ridiculous expecting Wilders members to junk up threads with cut 'n pastes of support requests to "prove" that action was taken - or not. This is one of the sillier back and forths I've read on Wilders. Kind of a high-tech version of "Where's your papers?"

We post what we do here. If some expect cut 'n paste "proof" to somehow validate an opinion on the customer support of a company that's taking things wayyy too far. Especially when those demanding such "proof" aren't even customers of said service.

Silliness.

 

Lockbox, the alternative to reading a posting with backup substance is to read an 'opinion without substantiation'. Those who come to Wilders for entertainment more than for attainment and information will of course prefer the latter.

 

As stated above, I am a paying customer. And the premise here is not that anyone is "required' to do anything. It is the simple assertion that those who can provide evidence or attribution will be given more weight. That's the tradeoff, Lockbox. Everyone's opinion is valuable, but not all evidence is equal.

 

Nix, thanks for saying it better than I was able to. Indeed, it's the prospective customers for Xerobank (i.e. non-customers like I currently am) who potentially can get the most out of this thread, if the complaint postings carry the weight of legitimacy.

 

I'll have to agree with Lockbox.
We (I) are not required to cut and paste anything. Especially to anyone other than xB representatives, which includes Nathan, or Emminent, or anyone asking for evidence.

And if this devalues my "credibility" on an online forum, i can live with that.

I'd expect anyone who has the sense to research VPN companies would draw evidence from just more than some random forum.

 

You quoted me then posted another VPN, LOL...

I'm a bit lost here....

 

I have no interest in Xerobank. Getting LowID on eMule for a paid service is unacceptable. I was curious about whether Panama's privacy laws are all they are cracked up to be.