Xerobank questions ?

EF,

I still dont know where the hell you are getting international fraud from our conversation.

Turbo nodes are still down for me. I cannot even ping/resolve any of the US Turbos. And Netherlands gives me AUTH errors (and yes, i've logged into my xB account)

Only routes open are netherlands to canada, which is, dreadfully slow.

 

What are you talking about

 

He is back.

Signed,
"Lunchbox"

 

I'm not trying to take up for Xerobank, but I tried several of the routes above and they are now working. Are they still not working for you? I'm connected using N to C at the moment.

 

For sure! If he ever left, anyway

 

My bad. I misunderstood you.

 

Only route still working for me is Netherlands-CA.

Abysmal ping and speed. As usual.
http://www.speedtest.net/result/1079404347.png

Support ticket and emails go unanswered.

xB, your company sucks. Plain and simple.

 

A company that values its customers would, at a minimum, proactively announce a scheduled service outage. With regret, it appears that XeroBank has more important priorities than maintaining solid relationships with its customers.

 

The Wizard Support e-mail system is working for me. A Xerobank rep got back to me within 24 hours and said that US nodes were being upgraded but Turbo Privacy Netherlands should work (it still gives me AUTH_FAILED). He promised that someone would look into that for me but since they were very busy it might take a while (no surprise there I guess).

Also I've no issues with the speed going Netherlands->Canada, if you're on Vista or Windows 7, try changing to UDP connection that normally solves that.

Are you getting AUTH_FAILED on Turbo Netherlands too Bangle? (Oh snip yes you are, just saw above).

 

Buck, Whats wizard's official email at xB? as my support service tickets are going unanswered.

I am on Snow Leopard, using UDP. Speed is horrible. Ping is looooonnngggg.

I am getting auth errors as well on Turbo Netherlands. Ive logged into my account on xerobank.com to hopefully replace my tokens and quit this auth error mess, but it hasn't help.

 

Yes, i was thinking the same thing.

 

My FIRST QUESTION is whether any of you who are having these problems have e-mailed Xerobank support? If you have, tell us when you e-mailed, and why not paste a copy of what you sent so that your internet audience is clear that you've tried the option that Xerobank says you should follow.

Maybe it's premature to see any humor in this thread's latest resurrection, but I chuckled a bit as I read through the last few days of postings. Once again history is repeating itself-new innuendo and conclusions have appeared, and the silence from Xerobank (who most certainly continues to monitor this thread) to provide explanations and assistance that would make the company look helpful to causal viewers of this thread becomes a puzzle.

My own conjecture is that Xerobank's principals would only allow disinformation to remain and spread IF Xerobank's truth is more painful to share. What that truth is, I wouldn't know, but the obvious theories are (1) total work overload of a tiny staff and/or (2) a fall towards bankruptcy and probable closing down of the service.

 

again the correct e-mail to use is wizardsupport(at)xerobank(dot)com

 

I am no longer having problems connecting to alternate routes that were listed on the prior page. I did send wizard an e-mail about the outage of service, and he returned my e-mail. It is posted on the prior page (page15).

 

I stopped my dalpay months ago because even though the service still 'worked', I don't like the way they are non responsive and keep promising stuff that never comes. And then the forum goes "down" when the natives start to get restless. All they had to do was be a little more interactive with the community and I would have stuck around.

By the way... I stopped my dalpay many months ago and my service still works Their billing system seems to be working pretty well... LOL Everyone who's having issues... just stop paying and keep using

 

Just throwing this out there.....

Is there a possibility that Xerobank was sold and Steve is no longer a part of what's going on? All the sudden this "Wizard" seems to be the guy. Of course, maybe "Wizard" is Steve. But I'm really wondering about the former. At the least I wonder if Steve is still involved. Does he ever mention XB on his personal Twitter feed?

 

That was funny...LOL

 

I'm on Montreal-Amsterdam now, and just ran speedtest.net -- 4.63 Mb/s down and 1.95 Mb/s up. That's the highest I've ever seen for xB! OTOH, it's been several days since I've connected to a US node. FWIW, I'm still optimistic.

 

I'm getting decent speeds too. I haven't tested but I can't really tell a difference. Netherlands to Canada and Canada to Netherlands work for me. I have never been able to connect to turbo and haven't really bothered to figure out why. Maybe later.

 

Damn it! I can't connect to any node at all. Not even ned>canada.
*Tantrum

 

I know this thread is getting "worn out" but I'm sure there are some individuals that still want to be kept up-to-date regarding new news from xB or any problems that subscribers are presently experiencing.

I too have recently had problems with connecting to TPN or TPR. This started (for me) last week. I'm glad to report that I have e-mailed wizard 3 times in the past three days & he has responded in less than 24 hrs. to all e-mails. Regarding my Turbo connection issue he asked me for some additional information so that xB could resolve the issue for me. I just looked at my e-mail this morning & there was a reply from wizard that resolved MY Turbo Privacy connection issue. I'm glad to say that I am "back-up & running" with Turbo Privacy Netherlands.

So, I would recommend, for those individuals that still have problems, to send an e-mail to wizard to hopefully resolve your problem!

 

An attempt at an interim wrapup for this thread

Raidershog, I'd also add that it's encumbent on those who participate in this (and any future) thread to worry less about showing support for one perspective or another or rehashing the past (for which there is now plenty of reports in this and other places on the internete). The time would be better spent on ensuring that EACH side is held accountable for their current actions. Those who persist in labeling complainers as either sockpuppets or trolls need to step back and consider for a moment that a truly unhappy customer is going to behave in exactly this way AND THEIR UNHAPPINESS IS VALID, and the source needs to be rectified. Please spend less time trying to dismiss or pin labels on complainers and more effort making them accountable to provide evidence that their complaints are genuine.

In short, we need to be fair to both sides: If Xerobank doesn't respond to current requests for help, those non-actions should be publicized so that prospective customers become aware of the problems. Conversely, whenever people complain that Xerobank is providing poor service, we should challenge these posters to provide some convincing details -- e.g., by posting up copies of the requesets they e-mailed Xerobank and the dates Xerobank was contacted. Doing that would also help Xerobank in case a support ticket fell through the cracks.

Challenging both sides to be accountable instead of engaging in a "I support this or that side" kind of argument makes this thread ultimately more powerful in showing readers of the future what the likely truths are. If someone posting a complaint here keeps ignoring requests to show evidence that they contacted Xerobank, we can safely assume Xerobank is not at fault. On the other hand, if they do keep us updated on their efforts to get help from Xerobank, this puts Xerobank under pressure to respond, which is also good.

After reading the postings over the past week, I'm satisfied that people had problems with the Xerobank connections that may have been due more to their own settings than a problem with the network AND that Xerobank resolved those who bothered to contact them.

Xerobank's service/support clearly has been erratic in the past. That is now well documented and is still inexcusable. But if they are now improving, we should salute that. Let's not underestimate the potential power of a thread like this in forcing accountability in companies that might otherwise not pay sufficient attention to their clients. Thus, this thread and the debate contained within has been worthwhile.

I can see keeping this thread active for at least 2 purposes - one is the posting of any new complaints of non-service from Xerobank. Secondly, I don't see anything wrong with occasional updates concerning how many months it's been since Xerobank's own forum was closed down with promises to promptly re-open it. That's part of forcing Xerobank to be accountable to keeping promises to its clients. If the Xerobank community forum ever re-appears I also see nothing wrong in people carefully inspecting the archives to see if all that 'down time' was mostly for erasing criticial (hence, potentially embarrassing) postings, realising that the more time that passed, the less likely anyone would notice that deception. I hope this isn't the case but if it is, it should be publicised. Again, it relates to holding Xerobank accountable to good, honest service.

Happy holidays to all.

 

Sheldon7, could you provide us with more evidence that you've bothered to contact Xerobank for help, if you expect readers to believe that you complaints are genuine. Arguments are always more powerful if they contain moore substance.

 

Wizard sorted my TP Netherlands connection issues too. While I agree it wasn't the greatest thing to have the XB forum taken from us and also I'd agree that Xerobank have over promised and under delivered in a number of areas, the service is at least working reasonably well now. Hopefully US nodes will be back soon too.

 

Nathan,

I'm not sure how extensively you have read through this thread. You assert that I have tried to prosecute an argument. Indeed, I just sought clarification over Xb status and trying to figure out if there was a problem on Xb end or mine. In recent pages I have been politely responding to others comments about down time, and seeking guidance and clarification.

Do you have any idea how inflammatory your comment is, questioning if I have "even bothered" to contact Xerobank? Approaching 6 months, this thread has been about trying to understand why after contacting Xb, often requests go unanswered.


However - if you had "even bothered" to read through even the latest pages in this thread - you would have noticed that I have in fact been supporting and complimenting Wizard of Xb for his timely responses.


To wit:

My first email of over twenty on the connectivity issue:


Thursday, December 16, 2010, 3:27:18 AM, you wrote:
> Hi Wizard,

> Can you please help me?

Obviously, we're here to assist and help you.


> The account is still not working. I can't connect to any node.

Sorry to hear that. Please, tell me what is your OS?


> Do you want me to post the access and deposit #'s to you in an email?

Not yet.

Thank you for your support and trust.

Best regards,

w i z a r d

The XeroBank Team