Xerobank questions ?

I have no idea. The U.S. nodes are the Planet. I don't know if this has something to do with them or with the government. I sometimes get worried that the government might hassle them.

 

Big brother is trying to monitor everything. I believe this is good, and bad. Its like choosing the lesser of two evils. If BB has been monitoring XB then I would say they where not getting what they wanted or they would not be so inclined to shut XB down. This is all just speculation at this point. Lets not get any rumors started, and please!.. no trolls here! Lets keep this professional even if you feel XB is not deserving of it. I was going to send a service ticket, but i did not see the option anymore on the site. I will send Wizard a PM, and see if he returns my message. If i remember correctly his email was wizard@xerobak.net or something like that. I will have to look it up.

 

Cutting_Edgetech, Wizard has been pretty good with quick responses. His email is wizardsupport [at] xerobank [dot] com.

While you are talking to him, ask if the forum will be making a return any time soon!

 

Haha, I should have added that he's good at responding to emails. Seems getting replies on Wilders is a once-a-month experience at best.

 

I'm getting AUTH_FAILED connecting to their turbo nodes and a 503 service unavailable when trying to submit a support ticket, this does not look good at all

 

Seconded. Make or break time for Xb credibility now.. Let's see how long a response and hopefully a fix take.

 

I thought his e-mail was wizard[at]xerobank.net. I sent an e-mail to wrong address. I'm away for the Holidays right now, and just now seeing the responses to this thread. I will try to send an e-mail to that address, and see if i get a response. I don't have Xerobank service here. Is the service still down?

 

Ok, I sent the e-mail to wizard. I hope to get a reply soon. I also asked if he knew when the Xerobank forum may be back up, and running again.

 

Hopefully they sort out the Auth_Failed errors soon.. Are other users having problems?

Cutting_Edgetech, just to confirm that it is the correct email for Wizard, he states it here himself only a few weeks ago: https://www.wilderssecurity.com/showpost.php?p=1789853&postcount=252

 

Sheldon, thank you for your post. Yes, that is the e-mail address i used to send the inquiry to. I sent an inquiry 2 days ago, but I sent it to the wrong address. This time I sent it to the wizardsupport[at]xerobank[dot]com

 

BTW.. the last i checked you can still use none US nodes to connect, but i'm away at the moment so I can't confirm that.

 

Seems ALL nodes are down. Can others confirm their status too please?

 

Only node I can connect to is Netherlands->Canada.

US Turbo has been out for me for several weeks.

Netherlands Turbo has been working fine, except for the last 2 days I've been getting AUTH errors.

I cannot even ping any of the other routes.

Color me surprised.

 

Well, this does not look good for Xerobank or its users. Here is a link sited in another thread of an ungoing discussion about Privacy law changes in Panama. Xerobank always talks about how they are more secure than the rest because they are based out of Panama. Sure, they have servers in many other parts of the world, but they seem to be primarily based out of Panama. http://successquest.info/index.php/topic,727.0.html

 

I find that hardly to be the case...

I sent Steve an email over a month ago with no response when he asked me to email him. So I personally find that I'm not worth his time for what I had to offer him and blowing people off and not responding in a professional/timley manner, there are no excuses in my book.

 

My comments above were referring to Wizard. That said, I am frustrated with Xb at the moment as much as anyone - just look at my comments in this thread.

But credit given where credit is due; in my queries, Wizard has always responded professionally within 24 hours.

 

Ahh ok, well Steve isn't professional at all, because no matter how small or big someone is, when they send you an email you respond and when you don't, then you're just not professional.

 

You're right, only Netherlands to Canada is connecting. Time to take our pick from the other providers I guess. It's a shame, when Xerobank worked it seemed head and shoulders above the other providers as far as privacy and anonymity was concerned.

 

Reckon we should give them more than one day to fix the problem?
If Wizard / Steve doesn't check in here (or respond to individual emails) in say, the next 48 hours, then Xb customer service credibility goes out the window.
I'm hoping they bounce back.

 

In the context of several tens/hundreds of emails his own Forum sent him before it went offline asking questions, and I am sure even more were sent over the last several months its been offline.

"We'll be back in a few days", that was in August. Here we are in December.


I am starting to feel xB became too much for them, and they are just allowing the rent to lapse at their servers.

Enjoy the Netherlands route while you can.

 

Massive international 'fraud'? Where did you derive that? And what I posted wasn't speculation. There were multiple threads with multiple posts before the xB forums went down asking about inactive routes and service problems, all coming from multiple users.

Other xB members here can confirm this.

"Speculation" as you say. They have servers up in Canada and in the Netherlands. While the other majority of their servers are non-responsive or not working correctly.

 

If you know someone who is confused about how to stop rebilling, just tell them to login to their Dalpay account and stop it. All of the necessary info was sent to them when they signed up for the service. They can also call Dalpay.

 

Yes. As long as it does not involve a U.S. node you can connect. There use to be a France node at one time that went down many months ago. I have no idea what is going on with the U.S. node and neither does anyone else here. So I am not going to speculate.

 

That seems optimistic. Others are reporting NO nodes other than ned>canada.
Personally not even that node is working for me.
Two days, critical outage, no response from Xb team via email or Wilders as of yet.

 

Ok, Wizard responded to my e-mail this morning, but I was just now able to check my mail. So here was his response.

Monday, December 20, 2010, 1:38:55 AM, you wrote:
> Myself, and several other users of Xerobank have lost service to all US Nodes.

US nodes are being improved and upgraded.

> When do you believe the service will be working again, and why is there a
> service outage?

We are going to convert our gigabit backbone network to unlimited use.

All others routes are fully operational:
C to N ok
C to R ok

N to C ok
N to R ok

R to C ok
R to N ok
R to R ok

TP N ok
TP R ok


> Also is there any word on when the Xerobank forum will be back
> up, and running again?

As we have said repeatedly for months now, the forum will be back with
the launch of our new website. We will shortly be announcing its launch.
Wait a little longer.