Xerobank questions ?

It may be just me but why is everyone complaining? You either use Xerobank or not, if so and your having issues then find another VPN provider. If not then why do you care what they do? XD

 

Dear readers, participants and users of this forum be vigilant.

For several months the trial of intent that we are some in this thread and others are totally unjustified. We regret that some users here fall into the trap. Some here are working to keep attacking us and rumors. Periodically, these same people revive the same speculations in order to sow doubt and mislead readers and new users who come here to find legitimate answers on how they can protect their privacy against Internet threats and risks.

Stop falling into the trap that some tend you here. They deliberately attack us and to foster confusion. They are jealous. They seek to harm us and hurt our reputation.

They will fail because we are a strong and experienced group well known in the world to improve the future of Internet. We develop and operate Privacy & Security enhancing technologies that provide multi-level protection of client information and in support of the highest standards of human rights.

It is unbelievable that some here suggest that we do not respond to our customers. These allegations are totally false and baseless. Daily, we have contacts with our customers (individuals, entrepreneurs, companies, corporations, IGOs, etc.) or prospects or new users. We always respond to all requests and legitimate questions.

I remind you that it is extremely easy to contact us by going here:
https://xerobank.com/company/contact/
or https://xerobank.com/personal/identity-protection/support/
or as I mentioned in a previous post you can contact me directly : wizardsupport [at] xerobank [dot] com

On our old forum, we advised on numerous occasions that we make many new developments. Some even participated in beta testing. We have also mentioned many times that the forum would be back with the launch of our new website and is listed on the forum : https://xerobank.com/forum/

In terms of our communication, you will find our latest press release here:
http://en.rsf.org/IMG/pdf/Xerobank_presskit.pdf

To conclude, note that if you have legitimate questions about anonymity, cryptography, privacy, etc we will always be happy to answer them. But do not expect us to feed the trolls.

Regards,

w i z a r d

PS : I thank Wilders's moderators to close this thread that makes no sense because he turned to troll for a while now. It is unacceptable that ad hominem attacks are tolerated here against one of my colleagues. Thank you in advance.

 

Cry me a river. So now poor XeroBank is the victim here? What ridiculous bullhockey.

 

Right now we can't even prove he's from Xerobank

For a company so bound to human rights you don't appear to agree with the right to free speech on the Internet, If this thread gets closed someone will just open another one

 

I just re-read the current Xerobank Quickstart guide (link).
It still mentions;'... if you select to install the xB Mail component, your account will already be programmed into the mail client that provide thesis writing services'.

This endorsement for 'thesis writing services' (link) (or perhaps better put as; How can I fraud my way through uni) is all part of the plan to comply with 'the highest standards of human rights.' ?

Really, why do guys promote such services if you expect/want to be seen as professional, sincere and legitimate.
I've never used any Xerobank product but reading about it, I came across this Xerobank user guide. And this immediately made Xerobank look fishy. Very fishy imo.

Would you ever use for instance a security program that actively promotes penis enlargement pills (even if they somewhat work) and has a 'Buy pills now' button integrated?

If you guys think, you have a valid argument for this implementation, I'd like to know.
If you think this is a troll post, I know enough.

 

As part of a new expansion of government power over information, the Department of Homeland Security has begun seizing and shutting down internet websites (web domains) without due process or a proper trial. DHS simply seizes web domains that it wants to and posts an ominous "Department of Justice" logo on the web site. So i wonder, is Xerobank going to be blocked by the DHS soon? I tried going to torrent-finder using Xerobank just as a test, and it appears that they are not blocking the sites, but taking them down for good. https://www.wilderssecurity.com/showthread.php?t=287680
http://www.naturalnews.com/030542_censorship_internet.html

Here is an example of a site that has been seized by DHS. http://torrent-finder.com/

 

Hey LockBox

You know what's really funny? - this same "wizard" is a mod over on the xerobank forum. Before the forum was taken down, there was about a month and a half of "silence" from steve and wizard but wizard was still there signed in and "moving/editing" posts on the forum. No one could understand why he was there but not "sayin a thing"

 

Is XEROBANK STOOPING TO THE LEVEL OF ITS OPPONENTS?

My friends, I can verify quite a bit what you and others have said regarding Xerobank's recent deceptive practices, as I saw it with my own eyes. Namely:

1. Just prior to the Xerobank forum 'closing temporarily', I also saw that the number of posted complaints was rising. Specifically, people were crying out for help on some specific problems (the billpay issue was only one of the ones that came out). Still other posters were sharing their similar experiences of not receiving support either when they needed it (e.g., support tickets not being answered). END OF STORY. Xerobank was falling apart on helping its clients prior to the forum closing down.

2. Furthermore, neither Steve nor this wizard (undoubtedly Bruno Delpeuc’h, Xerobank's 'European liaison officer') were anywhere to be found to assist those poor souls. Thus, the wizard's remarks here that anyone needing help from Xerobank always received it, is a crock of public relations BS.

3. A bit before that, this 'wizard' moderator was erasing postings from the Xerobank forum in the background, apparently hoping that no one would notice.

4. It is quite obvious that people who had the time to change other aspects of Xerobank's website have had more than enough time to reopen the forum. It is becoming more an more likely that the forum is closed because Xerobank couldn't handle the requests for support and were embarrassed over the growing negative tones on the forum.

5. Hmmm. Where was that nifty privacy evaluation tool that was supposed to allow users to compare Xerobank against the other anonymizers and privacy services? Promised but never delivered!

6. And yes. What about all those new exit nodes in different countries that were going to be added to the Xerobank service? Promised but never delivered!

7. But let's not also forget: What about the lower cost service that Steve promised would be available 'very soon'. Promised but never delivered!

The above 3 never delivered promises are just the ones I remember. I'm sure there were more. In all fairness, this is the Steve Topletz sickness as a businessman and if his silence now means that he, at long last, has decided to shut his trap and actually deliver the above 3 items, plus all the rest that he's promised before he makes another public appearance, then by all means, let's applaud this turnaround.

What is absolutely disgusting, is the way the Xerobank 'wizard' has come on this forum, stooping to the level of those we'd reckon he would oppose, by demanding that the free speech of this thread be shut down. That makes me think that our wizard has little common sense, much less experience, of what tends to happen when you try to muzzle people (they simply find other, more diverse and expanded ways to express themselves). The Xerobank forum has been muzzled, and now the problems that were appearing on the forum are spilling over here. Is that surprising?

Perhaps Wizard101, if he's so interested in transparent answering of questions regarding Xerobank will enlighten us by explaining fully what is this ridiculous thesis term paper link that comes with Xeromail. Anyone worried about the privacy of their accounts should be seriously concerned about that oddity.

In addition, maybe our friend the Xerobank wizard, can also enlighten us on exactly when the Xerobank forum will be re-opened. Finally, since our Xerobank wizard clearly has enough time to write at length on this forum, I'm sure he also has the time to explain to everyone exactly why Xerobank has gone silent for months, apart from Steve's recent, ~ Snipped as per TOS ~ remark here at Wilders.

WELL, WIZARD? Could you please do your part to ensure that this thread remains an informative one by dealing with the questions and issues, one at a time, and explaining fully rather than brushing them aside?

 

Re: Is XEROBANK STOOPING TO THE LEVEL OF ITS OPPONENTS?

I was Googling to verify my memory that there have been complaints about Xerobank's poor service from more than one apparent source, virtually none of which it looks like comes from trolls.

https://www.wilderssecurity.com/showthread.php?t=232633

 

How about this, then: "If products and services work as the target customer population expects, there's not much need for customer service."?

 

That's not the "current Xerobank Quickstart guide". The current one, linked via xerobank.com, is https://xerobank.com/support/quickstart/new-user-guide/. I have no clue why the old one is still online.

Try it, you'll like it

 

It's the net equivalent of fighting in bars

 

While the service didn't work for me, I think the concept is excellent. Hopefully the criticism will reap good results by pressuring those involved with Xerobank to become more professional in their web presentation and interaction with people. Certainly that was my intent in contributing to this thread. You highlighted yet another example of Xerobank sloppiness above with the out of date information still on the web site. Collectively, all these things tend to hurt businesses and diminish reputations which ultimately hurts the service you're paying for, Heirophant. The mere fact that Xerobank still seems to be run by so few people is proof enough that they're not being swamped with customers. I suspect that what you dismiss as trivial actually has a negative effect. When you compare Xerobank's growth with Lance Cotrells' Anonymiser during its early years, there's no comparison; Cotrell was far more successful in building up a customer base while he still owned it. The most recent move of inserting Wizard101 as the Wilder forum's Xerobank emissary is no improvement.

I seem to recall from the Xerobank website that they have an unpaid business advisor who I pray will take note of the widespread complaints about Xerobank and put some pressure on Steve to shape up in the public relations arena. Goodness knows we desperately need a service that is not only demonstrably private, but has a broad, loyal customer base that extends well beyond the sometimes lonely voice of Heirophant! Please consider that some people speak out not because they're trying to trash the service but because they want it to improve to the point where its survival is certain. That's why I don't believe that this is an issue of "use it and bless it," or "not use it and ignore it."

 

Enough, already! xB doesn't need all this pretentious and uninformed discussion. I've been guilty, as well, fanning the flames. Who am I to comment on and defend their business? Please accept my apologies.

 

Ah, thought I might find some of the old Xerobank forum people here.

From my dealings with Xerobank tech support it seemed like there were a handful of people at the actual company trying to make it look like a bigger company. Now there's nothing wrong with this, I don't mention to my customers immediately that I'm the sole proprietor of my business, but of course if anyone asks I'm honest. If Steve etc had just been honest and said "we're struggling to keep up with our customers because there's only a handful of us with technical know how" then that would have been fine IMO. Closing the forum and burying their heads is a bad idea.

So I'm still with Xerobank and the service for me has been pretty good, but what are the alternatives? XB seemed to have the best balance of speed and good privacy though as other posters point out its hard to trust a company that seems to be slipping into disrepute due to their sloppy customer service.

 

I am a satisfied customer and have been for a guess about 3 years now. I think they are bogged down with whatever it is that they are working on. I also think that they will have the forum up and running when they can. And I bet Steve will be back posting as usual.

 

BuckoA51, Good observation. I believe many of use noticed the same thing. I believe Xerobank only has a hand full of employees. That doesn't make them inferior though. I still use them. I just want to know an estimate of when they expect to finish the new website, and forum.

 

Wizard,

Great to have you join in the discussion. Perhaps you can help us clear up a few outstanding questions, posted here in absense of a functioning Xb forum.

a) When do you anticipate the new website being launched? If that cannot be determined, at least an operational forum?

b) What is Dark.ai?

c) Is the Onyx corporate product available yet?

d) The "new nodes" that have been referred to in the past, what developments have been made and when do you anticipate they will be released?

e) Some people are alarmed at the "thesis writing service". Can you address this please.

 

A handful of employees? There's no clear evidence they have any other employee than Steve Topletz plus occasional people doing short-term programming, etc.

 

What's this, Caspian? You THINK they're bogged down with WHATEVER it is they are working on, and you THINK they will have the forum up and running WHEN THEY CAN. And you BET Steve will be back posting as usual? Wow. They don't need to tell you a thing and you'll figure out some satisfying answer from your imagination!

 

Sheldon7, I hope the good wizard adds my questions to yours and deals with them promptly, following the good Xerobank service he says they have. If there's no answer, I think it's safe to assume that they're still lurking in the background but stonewalling answering the questions.

 

@truthpatrol

You seem pretty familiar with this xB thing for someone with three posts at Wilders. Care to explain?

 

It may just be me but my mind is screaming planted users and coverup.

 

Well, then, I'm very glad that I don't hear your mind

 

Re: Is XEROBANK STOOPING TO THE LEVEL OF ITS OPPONENTS?

On the Xerobank forum, I was one of the most outspoken critics of Xerobank - I simply don't see why I should pay for service and then not receive it.

I've heard the arguments about bigger and greater things to come - this is all well and good, but for me it isn't interesting. I simply wanted the services I should have been getting all along. Sadly, Xerobank does not deliver.