Error message in Windows Live Mail

This error message appears every time i click on a link in Windows Live Mail, and Safe Online is enabled:

http://content.screencast.com/users/sptl/folders/Jing/media/c1868fd4-db74-46be-91dd-23a7ca537af6/2010-07-05_1656.png

Translated form Danish to English:

An error occured, when the command was sent to the program.

IE8 and Windows 7 32 bit.

 

Could you try lowering protection from Maximum to High? That should let the command send properly

Let me know your results!

 

Hi Joe,

Tried to lower protection as low as "Detection only", but the error message still occurs. It goes away when i disable SO completely.

 

Intriguing - I've been chasing my tail for a couple of weeks over a suspect conflict with WLM and PXSOL. This emanated as IEFrame.dll exceptions and it recently "healed up" which left me frustratingly trying to reproduce the problem since. See > https://www.wilderssecurity.com/showthread.php?t=275179

When it was reproducible it would only occur when invoking WLM (email submenu option) from the OIA bar on RH bottom corner, which (for a hotmail account) then called IE8 which threw a IEFrame exception. Disabling SOL (or Trusteer Rapport) solved the problem......

However while researching I recall I did come across a suggestion that if you have multiple browsers then you sometimes need to toggle the default browser selection back to IE8....

Might be a longshot but if you have multiple browsers and haven't tried it already......

 

Could you try sending the scan log again if it didn't work before? I don't believe I've received one but we've had a couple users report WLM issues in the past that were fixed easily with a scan log analysis centrally.

Thanks!

 

Anything new about this Joe?

 

I still don't appear to have received the scan log Could you try sending it again in a RAR or 7z file? Thanks

 

I posted it in a PM.

 

Joe, i posted a log to your report email a few days ago, with a link to this thread. Have you recieved it?