ESS 4.2.35 prevents computer going into power safe state

Is there a chance that the problem is fixed soon ?

 

It must be a big bug that there come no more information about a solution for this problem from ESET.

And no help from german support team for so long. That's really great ....

I am disappointed with the support from ESET.

Maybe the problem has already been fixed with an online update. If so then please let us know.

But no information back from ESET is not really satisfying.

 

Hello,

I've contacted the team at our main office in Bratislava and they have informed me that they are looking into the issue. I will provide more information when they update me.

Thank you,
Richard

 

Hello All,

If you are experiencing the issue described within this thread, can you please send me a Personal Message with your contact information so that we can collect more information about your issue.

Thank you,
Richard

 

If you're using a VPN client, try installing it in reverse order, ie. ESS first and the VPN client next.

 

"The private messaging system is currently unavailable."

Just to let you know that I experience the same issue: hibernate results in BSOD/restart on Vista with ESET Smart Security. Without ESET it works fine. Already have a ticket via the local (dutch) support.

 

I am using W7 x64 and I am also having problems with STANDBY or HIBERNATE with Smart Security v4.2.40. I am trying to uninstall it and install NOD32 to test, but I cannot even uninstall SS right now!!!

We are about to deploy ESET to 700 PCs, and I am having multiple problems! Help please?!

Thanks in advance.

 

The problem is only with ESS, not EAV....I've switched to EAV for the time being. Hopefully it'll be fixed soon, so I can switch back to ESS.


Cheers

 

Re: ESS 4.2.x prevents computer going into power safe state

I have no VPN installed on my computer.

So VPN maybe is a problem but not on my computer.

 

hello,
try the latest product build

 

I've already tried 4.2.40, same same, as with 4.2.35...but thanks anyway


Cheers

 

I have contacted ESET and they have confirmed that the developers cannot replicate the problem.

See below ...

Update for Case #517834 - "Other Download/Installation issue - Download/installation"
An ESET Customer Care Representative has updated this case with the following information:
Hello,

As of now the developers have not been able to isolate the issue yet but are still working on it.

Thank you,
Eset Technical Support

 

If you need more information please let me know.

 

Hello, I have the same problem.

With ESS installed on my notebook, I cannot put the computer into hibernate. It does work on my desktop computer, though. As others mentioned, EAV does work on the notebook, too.

OS: Windows 7 64bit (English)
Smart Security 4.2 (newest 2010-07-04, German)
Notebook: Lenovo IBM Thinkpad X200

This problem has persisted for a long time - please fix it in a timely manner as I cannot use the software I paid for.

Thank you.
ess_hibernate

 

open maybe a support request
http://www.eset.com/support/contact#home

 

Hello,

For those who are experiencing this issue, please click on my user name and select the option to send me a privagte message. Please send me your case number and customer information.

Thank you,
Richard

 

Hi Rmuffler

What case number is that?


Cheers

 

Hello JasSolo,

We can more easily document and collect information from customers who have case numbers from submitting customer care requests here:
http://www.eset.com/support/contact#

or by calling +1 (866) 343-ESET [3738].

This allows us to keep more detailed records to replicate issues and work to resolve them.

Thank you,
Richard

 

Hi Richard,

Thanks for your reply, I have now contacted customer care, waiting for a reply


Cheers

 

Does the problem actually persist with ESS v. 4.2.58?

 

I'm afraid it does. It's "only" with ESS, there is no problems with NOD32. Maybe it's the firewall module, there's causing the problem?


Cheers

 

Hello JasSolo,

I have sent you a Personal Message. Can you please respond with your case number so that I can take a look at your case.

Thank you,
Richard

 

Interesting... the Mrs said that sleep/hibernate didn't work on her laptop. She would turn it on later and find it start afresh.

It's running Windows 7, 32-bit I believe (being a netbook). Will load 4.2.58 on it tonight if I can.

Should I log a case ticket as well? I'm in the UK though.

 

You can log a ticket with the UK team by going to http://www.eset.co.uk/Support/Contact

Please let me know if you have any trouble.

Thank you,
Richard

 

Hello,

I just wanted to give a quick status update that this issue remains under investigation, and to please continue reporting information about your system configurations if you experience it. This is helpful to ESET's developers in tracking this down. Thank you.

Regards,

Aryeh Goretsky