New test version of Prevx and SafeOnline - v3.0.5.46

Re: New test version of Prevx and SafeOnline - v3.0.5.43

lol, I agree!

i think Opera is similar.

they should both be like IE8: Flush with the edge of the address bar.

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

Yes it is similar to Firefox, but he has some extra Add-ons that make it look off!

TH

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

(I sent the same with scan log/relevant KIS screenshot attached to PrevX research email address.)


I tried installing latest beta to see if it would solve my issus I’ve had with the last two stable release versions of PrevX.

At least one problem was apparent immediately. After install I did Quick Scan with Kaspersky IS (latest official release version). it got stuck at the beginning of memory scan. Reason was PrevX process. Task Manager indicated KIS taking 100% of CPU power trying to process it. KIS Quick Scan should take less than a minute and by the time I started aborting it it had already took several minutes.

I did not keep PrevX any longer after that. Causing KIS to malfunction was enough to remove PrevX again. I can’t verify if my other issues in the past (Outlook issues and SafeOnline issues with IE7/Firefox) are still present.


Edit: My licence time keeps ticking away :/

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

You may be able to resolve this problem by adding prevx.exe to the "Trusted Zone" under "Exclusions" in KIS. Also, set Prevx self protection to medium (rather than high). These settings work for me with KIS2009.

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

again, this RC has resolved my issues. I notice no slowdown in 64 bit and actually everything is purring very fast. Very good work Prevx.

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

I already have full exlusions for PrevX in KIS. Also, I've had no prior need to alter Self Protection settings.

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

But you wrote above that "After install I did Quick Scan with Kaspersky IS (latest official release version). it got stuck at the beginning of memory scan. Reason was PrevX process. Task Manager indicated KIS taking 100% of CPU power trying to process it."

This isn't what one would expect to happen when prevx.exe is in the KIS Trusted Zone, as KIS should then ignore prevx. Sorry that it does not work for you. Maybe the problem is with KIS2010 rather than with Prevx?

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

Well if the problem is with KIS then I am out of luck.

Imagine what their support would tell me? More than likely to remove that conflicting application I should know, I've had to deal with them before.

I have PrevX in trusted app list with all exclusions selected. Ever since the introduction of SafeOnline (which I was too eager to purchase) PrevX hasn't worked properly for me.

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

I do also recommend setting Self Protection to Medium or Minimum - Prevx doesn't do anything strange in memory to its process besides prevent outside processes from manipulating it and I suspect Kaspersky has a bug which is preventing them from handling a secured process like Prevx.

You'll likely need to reboot after setting Self Protection to Minimum but I'd strongly suspect that this will correct the issue.

Let me know what you find!

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

For Joe
an italian user say to me that Prevx SafeOnline is incompatible with TrayIt on FireFox. You can try this tools here http://www.teamcti.com/trayit/trayit.htm
it is used to minimize to tray every program. With SafeOnline ON, FireFox can't be set on tray, with SafeOnLine OFF yes
Can you solve this issue?
He say to me even if is possible in future have a grid fom setting safeonline ON in IE and OFF for example for other browser installed, at the moment this is not possible, no choice or on or off (this is only an idea)
Thanks

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

Hello,
Most likely the issue is caused because TrayIt isn't allowed to see the browser window. Could you tell him to change the SafeOnline settings from Maximum down to High to allow programs to see the browser windows? This should allow it to work properly

Let me know if you find anything else! Thanks for all of the help you give our Italian users

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

Hello Joe,

JFYI: I had a teamviewer v5 remote control session with another person, I was the one controlling his computers, and during that I realized that the SafeOnline feature unfortunately doesn't work reliably right now.

We were both using the newest build of prevx 3.0.5.43 (both licensed incl. SafeOnline) and first it looked as if everything would be working fine as it should with settings https=HIGH and http=MEDIUM.

For example I suddenly had this blackscreen in teamviewer software and as annoying as this was and how much trouble this will cause with customers that don't have any idea why this is or what happens, unfortunately this isn't the problem here. A small popup would of course be nice "SafeOnline-Alert: You are running remote session with software Teamviewer, do you want the other person to see your screen? - If you press NO, only black screen will be transmitted until you disable SafeOnline completely" (something like that).

No, the real problem is: You can't be sure at the moment if SafeOnline is working as it should! Doesn't matter that you can see SECURE HTTPS and lock symbols or whatever. You believe you are protected but you might not be.

To make it short: In the beginning it worked fine, we loaded www.prevx.com in FF or IE and immediately my Teamviewer Screen got black! - screen snapshots were black of course too. Closing the browser window brought the teamviewer live picture back! - I thought .. cool!

BUT -> after that success trying this with other urls (https) then didn't work work anymore! - I could not only see this https content via remote control in Teamviewer, but I also could locally do screenshots with Hypersnap.

This should not happen with https setting MAXIMUM, right?
Https should be covered by the default rule but I also tried
it with custom rules ... it didn't help ... rebooting helped
only to get that black screen back with www.prevx.com
in some cases ... I never had this protection when entering
first any other https site. And once 'broken' I could also
see the content of www.prevx.com (not black).

To demonstrate that this small thing at the top of the
browser can't be trusted always, I have made a screenshot
from my Teamviewer Window: As you can see https was
delivered on my remote screen and it wasn't black as it should be.
At the same time as I said I could do Hypersnap screenshots
locally on my partners system without any problem, despite
the settings that should prevent that.

Would be great if this is fixed before going from rc to final!

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

Still have one problem with HTTP site monitoring on maximum - browsing is noticeably more sluggish.

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

And one question comes to mind:

Will there be a SafeOffline too once SafeOnline is finished?

Because I wonder what happens if there is a malware
on my system, currently not detected by Prevx through
cloud analysis, that is doing it's dirty snapshot work without
my knowledge of course in a time frame where unfortunately
no https browser window is open (triggering the screenshot
protection with setting Maximum). - Bad luck?

You know, that question simply arises if you
see that black screen come and go during a
teamviewer session depending if there is
a browser window open or not - at least
in theory until some bug takes over.

'SafeOnline' ... hmm ... sometimes I am online
(by router), when I have no browser open,
maybe just running skype or whatever.

Am I then 'offline' so to speak?
Or simply not 'safe' from those spying nasties?

Guess I have to wait for v4 or v5, no problem at all.
-> Luckily I am not half as paranoid as one can easily get on WSF!

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

The protection of SafeOnline is built to block screengrabbers that are trying to steal data from HTTPS websites so it would be out of the scope of the protection for it to try and protect if you don't have secured data open already.

I'm not sure what is occurring on your PC but in all of the tests I've just done with TeamViewer, LogMeIn, and a few leaktests, I didn't receive any non-blocked screen content. I suspect you may have a graphics card setup which, with TeamViewer's graphics filter driver on top, is not allowing for the further layering on top by SafeOnline or breaking the layering in some cases when certain screen content is rendered.

There are some cases when SafeOnline does intentionally allow a screenshot to take place if it is certain of the legitimacy of the screenshot itself. I do agree with the annoyance of remote support tools and SafeOnline opening secured browser sessions and we're trying to circumvent this (as it even affects our own remote support tools) but in the meantime, it is probably easiest to disable SafeOnline before running a remote session.

Let me know if you have any questions - it is indeed quite a complex area because of everything which funnels through the screen access (for example, the issues some people have had printing with Prevx installed are caused because of the screen protection).

Thanks for the information!

EDIT: Also, for what it's worth, could you let me know what OS/service pack you're using? I've done my testing here on Windows 7 32bit and Vista SP2 32bit without problems but other OS's could be handled differently.

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

This would be cool if this whole screengabbing protection would only
get activated, if there is actually a https site in front (window or tab),
but unfortunately my experience so far was: if there is any https window,
one of many tabs open, I got only black screens. Even if the browser is
minimized if I am not wrong. [p.s.: confirmed!]

So you see there is much more protected already than only https sites.
Causing much trouble if one wants to make a screenshot for example.
And then the question is ... why to wait for a browser window at all?

I had this with a remote XP-SP3-System and one Vista-Laptop.
I am using here Asus M3N78 mainboard with Nvidia 8200 built
in graphic, my driver version is 191.07. - I could try to update
that to current version and I will do.

[p.s.: My partners computers have Nvidia cards too,
I remember them als FX 5700 and 8600M, and probably
the same drivers are used, what version exactly I can't tell right now.]

And this should be much more transparent because you see
it undermines the trust in SafeOnline somehow if the user
can't see why it sometimes protects and then again not.

I would prefer popup like you have with the windows
built in screenshot function (print button). Maybe then
in a timeframe of a 1-2 Minutes there should be screenshots
allowed ... just an idea.

I agree with that but I am thinking of all the customers
who really don't know about what SafeOnline is and does
(average Joe *g*) and have it running for month and then
suddenly remote controlling is necessary and no one knows
what's going on besides all is black.

I see lot's of pulled hair on the floor.

Win7 Ultimate 32-bit german. - My remote control partner had Vista SP2 and XP SP3 all 32-bit.

 

Re: New test version of Prevx and SafeOnline - v3.0.5.44

You rolled out the update, right?

I think i got it today. From .43 to .44?!

 

Re: New test version of Prevx and SafeOnline - v3.0.5.44

I dropped the Self Protection to MInimum setting, seems to work now.

I can't comment how well maximum protection works in SafeOnline because I had to drop the protection level, in order to allow the magnifying glass function in my mouse to function (this lowering was needed in prior version, I am assuming PrevX still can't distinguish between that and bad stuff).

Now, the SafeOnline button appears in both IE7 and Firefox3.

IE7 however does not work. It loads up, displaying just the browser window, attempting to retrieve pages. It does not load any pages.

 

Re: New test version of Prevx and SafeOnline - v3.0.5.44

Latest Version 44 still causes printing problems in Firefox and IE64 on Win 7.
Is this problem still being followed up as it seems to have been overwhelmed by reports of other glitches.

noel1947

 

Re: New test version of Prevx and SafeOnline - v3.0.5.44

I still experienced IE8 and Chrome issues after uninstalling v3.0.5.40 and installing the new test v3.0.5.44. As others have noted, the issue seems to manifest while viewing Flash content, but I don't feel that these problems are explained away by UAC. I say this because my son was encountering the same issues with SafeOnline enabled on his Windows XP Pro computer while using FF. Windows XP does not have UAC, so the only common denominator seems to be Flash.

I then completely uninstalled the test version of Prevx from my Windows 7 Pro (x86) computer and the issue persisted! I ultimately uninstalled and reinstalled all Adobe and Java (overkill I know) software and reverted back to Avira AntiVir Premium. So far IE8 & Chrome have not stopped responding, but clearly Prevx and Flash do not play nice, which will require a closer look.

Also, the issue seems to be more troublesome for those who have installed the beta releases of Adobe 10.1 and Silverlight 4. I tried this to see if it would help, but to no avail. For now I will stick with Avira until this issue has been resolved.

 

Re: New test version of Prevx and SafeOnline - v3.0.5.44

flash issues are fixed, im using .43 test version and its working fine, youtube etc works perfectly.

make sure when you install .44 test version, that you reboot after installing it! <very important>

then try your browser.

i can confirm at least, that everything is fine with IE8/prevx and flash video websites.

 

Re: New test version of Prevx and SafeOnline - v3.0.5.43

the user have Prevx trial so SafeOnline in set to minimum

 

Re: New test version of Prevx and SafeOnline - v3.0.5.44

My version is showing 3.05.46

 

Re: New test version of Prevx and SafeOnline - v3.0.5.44

Yes it is!

TH

 

Re: New test version of Prevx and SafeOnline - v3.0.5.44

hmm, so why am i still on .43?

are these actually released versions?

as mine is stating 'up-to-date'