SuperAntispyware 99% CPU usage on loading

Thanks, Nick.

I think I have been a customer since you first started, and I bought two lifetime licenses. I am not sorry, but will be happy if the new version does not take so long to update or stabilize.

I assumed that was still the case, and I appreciate not having to uninstall and install the new version. I do not know of another company that makes it so easy. Keep up the good work.

Regards,
Jerry

 

What's the reason for not detecting commercial keyloggers ?

I have never understood that issue. For home users, anyway.

Criminals can just use a COMMERCIAL keylogger to avoid detection.

 

SAS use to rock. Now I have taken it off of all computers (Have 3 lifetime licenses) slowed down everything, older computer froze up every time checking for updates and start-up. Computer xp with 3gb memory was stuttering. Hope they fix this, as I believed in them.

 

New Program build just came out 4.28.1010 which helps with start-up and updating times

 

Rabiddog,

You have to give the new version a try: 4.28.1010
The difference is quite remarkable.

When I clicked it on prior, I used to have time to go make a pot of coffee and have a smoke before SAS was ready to go.

Compared to that, this version is almost instant on and less resource hungry!

Great job by Nick and his crew.

 

Hi
I have today just downloaded (as an update) and installed the new version 4.28.1010, and I have to say the difference is quite remarkable. The programme opens virtually instantly now, although I still do see a 99% CPU usage when opening definition updates -- it is very much quicker. This spike lasts for maybe 15 seconds now when it used to be 5 minutes.
I got similar results to JRViejo's findings and will try minimisation on opening the prog to minimise memory usage.

So Superantispyware as this thread/post was originally mine I am impressed that you have listened and acted on your customers problems.
Great job and thanks.

Regards Gordon

 

Issue fixed! Thank You Nick.

 

Agreed

 

I have renewed faith in SAS!
Works good on the powerful machine, will try it on the old weak one.
Thanks, danny9 for the heads up.

 

You're welcome!
Good to hear it's working well for you.

 

Having been using the 'new' version of SAS for a 2 weeks or so, I now have come across another problem. There seems to be a conflict with Rising AV as when scanning my PC, SAS hangs/freezes when it attempts to scan C/Ravbin/Store.inf with again 75-80% cpu usage, and SAS won't progress any further so a complete PC scan with SAS has become impossible.
Any chance of a fix Superantispyware ??

Thanks Gordon

 

What numeric version of SUPERAntiSpyware are you using? 4.29.1002?

 

Hi and thanks for replying.
I am using SAS 4.28.1010, system Win XP sp1, 2Gb Ram, pentium 2.4.
So I will see if I can download the latest version and see what happens.

Gordon

 

Hi Nick,
Just downloaded the latest version 4.29.1002 and ran a scan but it is still getting stuck at C/Ravbin/store.inf with 75-89% cpu usage and no further progress.
It goes through the memory and registry and programme files of Rising AV no problem.

Regards Gordon

 

As a test, if your turn off Rising AV, does it complete?

 

Or just exclude that file?

 

Hi Nick,
I disabled Rising AV but SAS still sticks at Ravbin.store.inf., the programme (SAS) hangs and will not respond to pausing/cancelling, so I have to abort it using Task manager.
Hi JRosenfeld, I have now excluded the C/Ravbin folder from being scanned by SAS (why didn't I think of that- Doh !!) and it is scanning as I write this--so will report the result when it finishes scanning --hopefully that is.
Thanks for the suggestion and maybe gives a workaround for the time being.

Gordon

 

This is weird, SAS bypassed RAVbin/store.inf but then froze at about the same file number 4242 on a different file completely. I can only use taskmanager to abort the scan. I dont have any other anti malware/hips progs running only Rising, there must be a conflict somewhere.
Strange goings on.
Gordon