Help with rootkits

They have many users as Joe can give a better answer to this but as they keep growing I hope they keep the service and support as they are doing right now?

TH

 

We do give a personal touch to our users, simply because we operate differently than a company the size of Symantec that has tens of thousands of employees. Most other AVs charge users ~$30-100 per incident for realtime support for cleaning up malware or remote assistance. We have the completely inverted perspective: we help as many users as possible remotely at a cost to ourselves to learn about the problems that they're having and what infections are getting past.

For example, this past week, one of our researchers spent 8+ hours helping a single home user remotely with a very complex new rootkit. Although the remote support costs for that user obviously far exceeded what he paid for the license, we were able to update our routines and were able to see that we automatically cleaned 22 new users with a similar, modified rootkit automatically the next day.

When a user has a problem here or in our support inbox, there is no unnecessary management overhead - the issue is reported directly to the product team to get fixed as quickly as possible. Management and micromanagement is the main problem with large software companies in my opinion. One bad example that comes to mind is detailed here: http://moishelettvin.blogspot.com/2006/11/windows-shutdown-crapfest.html

 

There is much more to this statement that meets the eye, the company size is basically as small as it is because of the internal setup of unmaned machines constantly being taught and doing some learning on thier own at Prevx HQ, I was overly surprised to see the small number of limited hands that it actually takes to keep the system up and running, not saying its perfect or that we couldnt use more help, just saying things sure do seem to be running smooth with the hands we have.

Mr. Helix, the pleasure was all mine, I sent you a PM tossing those kudos to Joe, takes a scanner like this to actually see those, glad we were able to get it sorted.

 

The pleasure was all mine to see the Prevx Team in action I always promote team work even in my work environment!

Thanks again Mr Cretemonster and Mr PrevxHelp!

TH