GDATA 2010 Beta

Re: Uninstalling and re-install without losing a license ?

Hi Alex,

no need to worry.

You can reinstall without losing a license.
If there are too many important "changes" on your "new" system (e.g. new cpu, OS reinstalled), you will perhaps get a notification that another system was registered for updates and you will be asked to transmit the update permission to the new system.
This mechanism will allow you to transmit the permisson 10 times (for each of your licences).

If you don´t reinstall your os and just reinstall TotalCare no "update permission"-transmission is needed.

I hope that my explanation wasn´t too confusing.
I´m using the german version and do not know the translation of the relevant terms used in the english version.

Regards,
Ford

 

Hi alextougas,
Send your e-mails to: info@ultimateinternetsecurity.com or there live support is very good. I waited 20secs for them to start the chat.

 

Thanks Ford perfect ! Now I will start uninstalling my G-data and re-install my windows.

Badcompany : I did exactly what you said and chat with becca but since it appears that I didn't buy my software from them, they didn't have access to my profile and couldn't help me.... I bought it online from the USA site because the canadian one is not working. I'm in Canada....

 

GDATA 2010

Hope I can properly ask for some insight on the main release of GData 2010 here, as I see the title is towards the beta...

Two issues (so far):
1) I installed the trial of GData IS and was real unhappy as though I would click on the pop-ups to allow some program's activity, I had to click on the "Allow" every time I restarted the computer for those same programs, such as Wallpaper Master - no updates of it nor changes of versions or anything else that should trigger a new dialog (Network and IDS type activity). Did they miss keeping a database of allowed program activities, or did I miss a setting?

2) I uninstalled GData IS as I was sick of the above behavior, but I still wanted the GData AV so I installed that (along with Comodo FireWall only, whose implementation of establishing network activity and IDS rules seemed very good to me). I now can't get an update of the database even though it showed I have 14 days of trial available. I tried the username and password previously issued, but I suspect that is being rejected as it was issued under the IS product. If I select that I need new issued, I get a dialog asking for my paid registration number. That ends with this computer having a definition base from something like April of this year, which leaves me rather uncomfortable.

What impresses me about GData AV is the use of combined scanning engines and the claims of speed, very low resource footprint and how the background activity is not user noticeable. Though I see that this claim is far from true when it comes to email scanning, am I eating up a bunch of horse-poop outside of what I already have uncovered?

I have submitted support requests on both of these items and have been looking forward to response soon as the site shows a 48 hour response time (more horsey poop?), but reading this forum over gives the impression that I will not be seeing any response in the near future; certainly not before my trial expires if some reports are correct. I want to use this product as the reviews I read were very good, but I already find that the reviewers seem to have been able to have had an experience unlike mine (I am being polite, giving the possibility of my inneptitude consideration and giving the reviewers the benefit of the doubt, hoping that the reviews were not advertising dollar generated nor lack of use and in want to slap up an article). Can you folks help me out

P.S. I was even bright enough since my last post of a few days ago to correct my email address so I will actually be notified this time when a response is posted!

 

Hi brucemc,
I've had G Data IS installed for 27 days and had two pop-up's,and that was in the first three days, nothing since. I would contact support from one of the address above,live support is very good, Or the e-mail address.It is the German support that is very slow, the English is excellent.Let us know how you get on.
Badcompany.

 

Hi there.

Currently trialling G-Data InternetSecurity 2010 on Vista x64 and it's working very well but I have a question:-

How come G-Data doesn't appear in Windows Security Center under the antispyware heading? I assume it protects against spyware - just seems a bit strange.

Sorry if this question has already been asked.

Thanks.

 

Hi Ade,
G Data IS appears in my WSC. Not sure what you mean by antispyware heading.
Badcompany

 

Hi Ade1,

it´s correct that G Data offers spyware protection.

G Data stated that some user want to run e.g. Windows Defender in parallel.
There are no conflicts between these apps, so G Data doesn´t deactivate Windows Defender, which is running on most users system´s by default.

Regards,
Ford

 

Thanks for this. I haven't had Windows Defender enabled for a while now - do most users use it in conjunction with G-Data? If so, I'm more than happy to re-enable it.

@Badcompany - looks like you're running XP. In Vista, the Security Center is split into firewall, anti-virus and anti-spyware. G-Data shows in the first two but doesn't have an entry under anti-spyware. All I have showing under that heading is 'Windows Defender is currently disabled'. Hope this clarifies for you.

 

I do not really know if it is helpful to keep Defender enabled.
But there are neither conflicts nor performance issues on my system - so I keep Defender enabled.

 

Just deactivate the alert notification for the AS tool in your system. I mean, choose to monitor yourself the AS status (unless you want to reactivate WD).
For some reason, the Vista SecurityCenter does not detect the AS capabilities of the GData products, at least in my experience. I have WD disabled all the time btw.

 

Hi,

G Data InternetSecurity 2010 Beta for win7 is available (English version):

http://www.gdata-software.com/g-data-beta-test.html

Regards,
Ford

 

Thanks for your reply. I've actually re-enabled WD (to compliment G-Data) and I've noticed no effect on performance whatsoever so I'll keep it like this for the time being.

Would be good if G-Data managed to integrate into the AS element in the future - it's just me, I like things to be 'right'!

 

One other quick question!

Whenever I open a PDF file, I get a pop-up from G-Data's Behaviour Monitor saying something about PD-Xviewer (which I've used for a long time now) trying to modify something (sorry for being vague - I'm currently at work and only have it on my home pc). Anyway, the options are 'allow' or 'prohibit' - I choose 'allow' but the pop-up always shows up from then on. Would have been good to have an 'always allow' option or do I just add PD-Xviewer to the exclusions list under monitoring?

 

Hi.

Just purchased a single user license. Anyone know where I'm supposed to input this? Can't see anywhere in the Security Centre which mentions license details.

Thanks.

 

Hi Ade 1
Click on options, then Register with sever.
Badcompany.

 

Thanks very much. All sorted.

 

I'm trying this out too! I really like it. Even though it yelled at me about having Prevx installed, they are getting along fine.

One thing I would like and I know it is a small thing...I wish you could see a log of what it has scanned. Not just the last file. Or I wish I could see it in real time. I like how NOD32 scanner just flings the file names by as it is scanning.

The one thing I care about is how many processes it has running. Wow, although the ram isn't too bad and I have 8 gigs. But NOD32 and Kav just have two running...

One more thing, sorry, if we go to avast or bit defenders site can we actually tell what they've included in the signature update?

Thanks for listening, Chuck

 

A few days ago I asked a similar question to a GData developer, it was about how long takes for them to retrieve the most recent signatures from avast & bd to their own databases: They're added instantly as they appear

 

First english program files update released:

I used Google translate from German to English, correct it if it's a bad translate.

• Increasing the robustness of the virus databases (System, crash during the upgrade, etc.)
• Update and other jobs not start immediately after boot, but with a delay
• Start the update with an active Internet connection "on Vista optimized
• Improving the rootkit testing ad
• New design for virus discoveries
• Revision of zeitgeplanten scans of all drives and desktop items
• Incremental update phishing revised
• TopSecret in all parts of revised
• Implementation of the alternative interface to the Vista Security Center
• Improved integration of the Vista gadgets

 

Hi guys, me again...

Still have some trouble with G-data installation. I bought a 3 license pack. I've installed one and would like to install the second one on my 2nd PC.

I've used the same file that I downloaded the first time to install. When promped, I've put my license key to activate the product but it says that I,ve already activated this product ( true... )... I've also tried to put in my user name and password but it also ask me to tranfer the license which I don't want to do cause it's a new installation...

I've sent an e-mail to Gdata for my other problems 2 weeks ago and still have no answers... WOW WHAT A GREAT TECH SUPPORT !!! ( sorry, a bit sarcastic here.. ) I figured that I,ll get faster and reliable answers here...

Hope someone can help me...

Thanks again !

Alex

 

Oh, and I forgot to write that I've also downloaded a new file from Gdata server and it's still not working...

 

I'm not sure what you mean here

I'd like to help, but I've never purchased more than a single user lic. at a time so I really don't know how they manage their multi-licence policy (I might guess they'd give you 3 separate activation codes for each install). Please wait a bit for other users suggestions.

By the way, have you tried contacting them directly at: support-eng[at]gdata.de ? Or by filling the forms below:

http://www.gdatasoftware.co.uk/support/kontaktdaten/contact-form.html (UK)
http://www.gdatasoftware.com/support/ (US)

G Data EmergencyLine:
Inside UK: 0844 887 0000
Outside UK: +441483 600 535

 

Thanks Macstorm.

Did fill both forms.. I've only receive one license KEy which is the problem I guess... BUt I've paid for a 3 license and it looks like nobody cares at G-data.... Called the emergency line but the only thing I could do is leave a message... DUH !

I've also sent an e-mail to all e-mail possible.... Oh well, I guess I'll wait a couple of days and maybe find another security suite...

I might try to cancel the buying also since it's not over one month.

Thanks for replying !

Alex

 

I don't think it's the case, Alex.

I believe Ford Prefect (forum member) is the man to help you with your issue right away. Try to reach him via PM