GDATA 2010 Beta

Thank you Ford Prefect! So i can no longer block flash and other things like in G DATA 2009? It's not a problem because i'm using Firefox with AdBlock Plus, just want to know.

The e-mail address for the samples works! They reply that they will analyze the samples as soon as possible!

G DATA rocks!

 

I recently installed G DATA TotalCare 2010 and the tuner and backup functions doesn't work.

When i want to start the G DATA tuner:

http://kep.ivpicture.hu/122820.jpg

When i want to start G DATA backup:

http://kep.ivpicture.hu/122821.jpg

 

Hi Narxis,

are your links broken?
I cant´t access them...

Btw, are you running vista x64? SP?

Regards,
Ford

 

I'm running Vista x64 with SP2.

This is the error message when i trying to start G DATA tuner:

"Error opening database(C:\ProgramData\G DATA\AVKTuner\AVKTuner.mdb).

What is that AVKTuner.mdb? There isn't such a file in my G DATA folder.

When i want to start G DATA backup service, i got this error:

Microsoft Visual C++ Runtime Library

Runtime error!

Program: C:\Program...

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

 

Did you use the NortonRemovalTool on this system?

 

No, i used once AVG Antivirus 8.5 on this system, nothing else.

 

The tuner and backup databases contain settings and logs.

Check your registry:

1. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Shell Folders

There should exist a string-entry "Common AppData" (REG_SZ) Value: C:\ProgramData

2. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Shell Folders

There also should exist a string-entry "Common AppData" (REG_SZ) Value: C:\ProgramData

 

I found this AVKTuner.mdb when i want to open it it starts Microsoft Office Access and wants me to enter a password.

 

I checked the registry, it's all good. I found them.

 

No need to open the mdb manually.

curious...can you check the properties (security pane) of the .mdb files?
Are all permissions granted to the users/groups "SYSTEM" and "LOCAL"?

Did you disable UAC on your system?
Perhaps that causes some trouble during installation.

I don´t have any further ideas...

 

I checked them, everything is normal. UAC is on, never turned off.

I give up, i will reinstall Internet Security.

No problem, i have other softwares for pc tuning and backup is not important for me.

 

1 question. If i click on Virus information button(when G DATA detects something) it opens Firefox and i get this message:

This service is not currently available to you.

This service is depends on wich country i live in?

 

Has anyone ever received a reply from GData support. I have sent 4 e-mails in the last 12 days. No replies.
Badcompany.

 

The german G DATA has new program version:

20.0.4.9

The english now:

20.0.2.1

When will be the new program update release for english G DATA?

 

Ask GData support, See if you get a reply.
Badcompany

 

no thanks it takes 2-3 weeks...

 

Hi Narxis,
I contacted G Data live support (UK) and they told me that normally the English program version gets update 2-3 weeks after the German version.There live support is excellent.
Badcompany

 

Hi Badcompany,

good to hear that, thank you!

 

Nice G DATA 2010 Internet Security review from mrizos:

http://www.youtube.com/watch?v=lqQAiLzk57s

 

Uninstalling and re-install without losing a license ?

Hi Everyone,

I've decided to post my question here since it looks like tech support at G-data is horrible and takes a long time before answering. So here's my story/question :

I've bought G-Data Software Total Care 2010 last week and installed it on my laptop. Everyting was working fine until 3 days ago since my windows decided to freeze instantly without a reason. Even re-starting did'nt do any good. I'm not implying that G-data Total Care is the cause.

I'm now thinking about re-installing everything which means that I would have to uninstall G-data and re-install it. Unfortunately, I bought a 3 licence pack because I need it installed on 3 computer. If I uninstall from my laptop and re-install it, will it cost me one licence ? I hope there's a way to identify the PC on which it is installed and that the G-data database will understand that it is the same PC.

Is anyone can help me ? I don,t want to wait 3 weeks before having an answer from G-data...

Thanks

Alex

 

Thanks Narxis, I received a e-mail today from G Data ( UK.) informing me that they are in the process of setting up a English support forum, Which is great news.
Badcompany.

 

BADCOMPANY :

To whom did you sent your e-mail to get an answer ? I've sent e-mails and did call the emergency line which didn't answered....

 

Re: Uninstalling and re-install without losing a license ?

Hi,

i think the 3 computer licence means that u can install it on 3 different PC at the same time. Nothing to do with how many times u reinstall G DATA. But im not sure, i have 1 licence for 1 computer.

 

Very-very good news! I will be register on that forum asap.

 

Re: Uninstalling and re-install without losing a license ?

Thanks Narxis,

Exactly what I beleive and it would make sense also. I just want to be sure before starting the uninstall....