ESET problems with Superantispyware, SandBoxie & Threatfire

Recently I did a HijackThis due to computer acting hinky and slow. I submitted it to the first 5 analyzers that I could find where you didn't have to register and all that rot. The first one I went to (Castle Cops) wasn't reading them anymore or something like that to my surprise. I had always heard they were good.

Anyway, several of the results I got back of the 5 said I had a Trojan. I forget the name now. Immediately I sent all this to ESET and said: "I probably caught this while you guys were shut down for the weekend and not giving us paying customers any updates leaving us wide open to everything and dangerously vulnerable" - only I was a million times more civil, diplomatic and polite. You get the gist I think. ;-)

Yesterday they sent me an email telling me to dump Sandboxie, Threatfire and Superantispyware, see how things go and get back to them.

This totally surprises me since THEY are the one's who once told me to install Superanitspyware and send them the results on a different problem at least a year ago along with Antimalwarebytes. That one they did not tell me to dump.

In here I asked and was told that Sandboxie and Threatfire pose no conflicts with ESET and are OK to use along with it.

Bottom line: Why would they tell me to dump these programs? Do they pose risks? Leave me vulnerable to any kind of malware at all?

I hate dumping Superantispyware because so far, it's the one and only program I've ever found online that detects and deletes ADWARE cookies. The only one. I only run a scan once every couple of weeks to get rid of the adware cookies. I certainly do not run it and keep it on with ESET. I know enough NOT to do that.

I could use some feedback and answers on ESET's rather odd advice to me. Last I heard, Sandboxie + Threatfire were compatible with ESET Smart Security Suite.

Color me baffled, surprised and confused.

Looking forward to any and all help before I take their drastic action very, very, reluctantly. Naturally I want what's best for my Windows Vista Premium. On the other hand I don't want to walk around in cyberspace half undressed.

Thanks all.

 

I am not a huge expert but cookies is really not something i would be worried about too much myself.

 

Hi does Eset SS have a list of incompatible software similar to KIS?

 

My OS is XP SP3, running all the programs except Sandboxie w/no problems, FYI.