DVD player won't recognize CDs/DVDs

Thanks.

It didn't work. When I select to check problems with the DVD drive, it simply will give an error. I guess its due to the fact that it doesn't, officially, support Windows Vista. It does start even without compatibility mode, but, in both situations gives an error.

I think that what ever is messing with my DVD drive are faulty registry entries. Because, there's nothing wrong with the drivers. I just don't know which ones.

I'm wondering if a faulty registry entry would prevent the Windows DVD from booting as well?

 

I am out of town right now, for a few days. But when I get home I will give it a shot. If that doesn't work, I will call HP. I am still under warranty and they will give me support over the phone.

But so if I go into device manager and uninstall the driver (it has a yellow error sign over it) it will automatically reinstall when I restart?

 

It is supposed to reinstall it on reboot. It has always work for me in the past.

bigc

 

I cannot recall if this was suggested or tried. If you have access to an external drive try it with the PC in question. Since it is a different device it will load its drivers etc and by doing this you will know more than you did before regardless if it works or does not. If it does work its something to do with your built in and if not then its def Windows.

I hope this helps.

 

At least you can drop the problem on them and let them fix it or give you a new PC. As to registry entries do you have a backup of the keys you can try to restore?

 

If this does not work you might want to (as I suggested above) try Driver Checker or some such (I have had good results with Driver Checker). If you have the error sign it seems to me to be reasonable to try this.

 

Sorry, you are right. It is only supported for XP. Try this site. You might have a defective laser.

http://www.mydigitallife.info/2008/...working-or-missing-not-open-in-windows-vista/

You might also try this.

http://windowsxp.mvps.org/autoplayhandlers.htm

 

I have seen manufactures use their old hardware in so called new build machines, thus getting rid of the old shelved stuff 1st may explain premature failure.

Some vendors and even malware mess with the IDE ATA/ATAPI controllers, which will result in behavior of your CD/DVD to the point where you will be unable to do a system restore even with the boot disc at boot, nothing will work other than the fact that upon boot, you go straight to your desktop. Honestly can't wait to see what the answer is to OPs' problem.

Long shot, I may go as far and say that the update of defender had a piggy back, I mean things seemed to have gotton worst after you rebooted......

 

Maybe DevCon would give you further info:

http://msdn.microsoft.com/en-us/library/ms792824.aspx

 

I can only tell you the following: I'm 99,99% sure Windows Defender manual update was the culprit, and as soon as I head over the technical department for them to test a new drive, and I find out that new drive also can't recognize any CD or DVD, I'll curse Microsoft!

I might even get in touch with the European Commission (The president is from my country! Even better!) and tell them to pressure Microsoft to start providing free support to their customers, specially when problems are caused by Microsoft itself.

They cause the problems and customers have to pay them, so that they can solve them? This rings me a bell - ransomware!

I'll even start a petition, even before contacting with the European Commission. The more people the better.

I guess something would be done about it. After all, the European Commission already has targeted Microsoft, for example, about the fact IE comes hard bundled to Windows. Next to this, the free support is a more important issue!

So, shall we all sign and start petition against Microsoft, and hand it over the European Commission for free support?

 

OK. Some quite odd situation.

So, I was talking to a family member saying that the laptop needs to be taken to the technical department to see whether or not it is a software or hardware problem.

I insert a DVD in the DVD drive to show what I was talking about, and the DVD drive tries to read the DVD, but after a minute or so, it just gives up.

Now, it is doing more than it used to do since this all started to happen, and it already has passed almost a week.

Even when I open and close the DVD drive, it tries to read. It didn't do this before, at all.

All I did was to reinstall ImgBurn and install ISO Buster, and then uninstall the DVD drive's driver and reboot. Then, when I wanted to show my family member what was happening, this happened.

Now, I'd like to ask to the more knowledgeable about hardware - Would a broken DVD drive, after almost a week, do this?

 

This sort of thing is not restricted to MS. I had the same sort of thing with Symantec when an update they did to my security software caused major problems. I had to pay for support and when they advised me to revert my PC to before the update and then wait for a corrected update to be issues I asked for a refund for my call. They refused. I am no longer a Symantec customer and never will be again. It really is too bad that there are not more viable options when it comes to OSs. I know there are many others but more programs work with MS than all the others and some will only work with MS.

 

I just used this:

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

My DVD/CD-Rom drive was missing on both of my computers> Both are HP computers. One has XP and the other has Vista 64 bit. But this immediately fixed both. I just doiwnloaded it and ran it. Then restarted.