Single client using multiple licenses

This might be something simple, but I have not been able to track down what causes it and/or if there is a way to prevent it from happening.

The issue is we have clients that travel quite a bit from one location to another. However, when a client 'reports' back to the ERAS from a different subnet, it then gets listed again in the ERAC, thus counting against our license count. For example, I have PC "xyz" installed and working properly. That user then goes to another subnet and ESET reports in and the client gets added as "xyz 00001".

The primary server is the same (as all the other information is) and the only difference is the subnet.

TIA for any reasoning / logic you can provide.

 

Hello,

The below post by eset mod mayt gives advice concerning this.

mayt's post---> Duplicate connections in RA console

Bubba

 

Thank you Bubba for the quick reply. I've made the suggested change and will monitor.