EAV v4 continuously reboots PC

Discussion in 'ESET NOD32 Antivirus' started by ti_marner, Mar 15, 2009.

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  1. pain4gain

    pain4gain Registered Member

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    Before running 2.7 what antivirus software were you running?

    Do you still have the same issue even with the latest build? (March 31, 2009 - 4.0.417)

    Out of curiosity does everything seem fine when booting into Safe Mode?

    I'm thinking there might be some sort of driver conflict or remnants of another AV product....
     
  2. EasternOkie

    EasternOkie Registered Member

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    I have been running NOD since NOD98. When I changed to WinXP I used version 2.1,2.5,2.7,3.0 and now ESS3 . I have never used any other antivirus on this machine. So I do not think that this is the case. But if things don't start improving soon it may be the last version of NOD I use! Loyalty to Eset seems to mean little these days.

    I looked up problems that might cause my boot failure at the MS website and one of their recommendations was to look for newly installed hardware or software and remove them to see if the problem goes away. Since I have no new hardware and the only program installed prior to these failures was ESS4 it seems logical that it might be the problem. So when I have no ESS4 I have no problems. They also state that antivirus software can cause this and if it does I should contact the software company for a fix to their software.

    I'm not a frequent poster here(But I read others concerns daily), but the poor quality of this release and poor support has me a little more than upset here!

    Is it me or am I just I'm missing something here? Please let me explain what I mean. I do not have any problems with any programs on my machine including ESS3 for more than a year now. I have all the latest updates and still no problems. Now I load ESS4(any version) and I start having many problems immediately. Like many INTERNET disconnects, slow downloads and page loads, boot failures and program install problems(rolls back during installs for no appreciate reason). Now here's the part I'm having trouble with: ONLY WHEN ESS4 IS LOADED DO I HAVE ANY PROBLEMS SO WHY ARE THEY DUE TO PROGRAMS OR DRIVERS I ALREADY HAVE! WHY AREN'T THEY DUE TO ESET'S POOR PROGRAMMING? One would have to conclude that maybe just maybe it's ESS4 that is causing the problems. What do you folks think? Eset tells me it's all my fault and that I should spend weeks sorting out their problems for myself. What has happened to this company?:mad:
     
  3. pain4gain

    pain4gain Registered Member

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    I'm sorry to hear about the problems you've been having. Let's see if we can narrow it down a bit.

    The issue occurs when you install ESET Smart Security version 4 but with ESET Smart Security version 3 everything works fine, correct?

    Do you have the same issue if you install ESET NOD32 Antivirus version 4(same as ESS minus the spam filter and firewall)? Let us know.
     
  4. EasternOkie

    EasternOkie Registered Member

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    Yes that is correct, I have tried both products with the same results. The boot BSOD is caused when the self-defense module is active. If this option is unchecked(located under the Antivirus and antispam section) then I do not have the boot issue.

    When testing to see if other programs or drivers are causing a problem one must remove other software or drivers and then recheck the self-defense option in ESS or EAV then reboot. Boot always fails with a BSOD with this error message "Page_Fault_In_Nonpaged_Area
    Stop:0x00000050(0XFFFFFFE8,0X00000001,0X805266AA,0X00000000)".

    Then a boot to safe mode is required. Once in safe mode you must uninstall ESS or EAV so you can boot back to normal. Then in normal you must reinstall, that is if the reinstall works and does not roll back. This takes considerable time and patience.

    But since memory dumps are not made it seems to me that it has to be happening very early in the boot process. I know of no way to trace this. The boot logs I get only show the safe mode boot steps when I check them. I can do this only after I get into safe mode after a boot failure. I have looked at both system and application event logs which I have sent to Eset. They show errors, but I do know know what they mean and I receive no feedback from Eset about them.

    So after ESS4 will not reinstall I must then load ESS3 to have any protection.

    ESS3 installs without any problems. So that's about it. I have not tried again to load ESS4. Maybe today I will try again.

    So if you have any suggestions I would appreciate hearing them.
     
  5. Jazzgirl

    Jazzgirl Registered Member

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    I am having a problem installing it on my XP SP3 laptop much less using it. It installed just fine on my Vista box but I can't even get it to install on the laptop. I'm just waiting for an update from Eset that will get NOD32 working in XP without installation or any other issues.
     
  6. EasternOkie

    EasternOkie Registered Member

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    Today(Sunday) I when to msconfig and set all services and startups to off except the three services required by Windows(the ones it warned me not to stop) and then turned on only Eset's services(Eset & Eset HTTP) and in startup egui. In ESS4 I checked self-defense box, closed and rebooted. I still got the BSOD with the same error message:
    "Page_Fault_In_Nonpaged_Area
    Stop:0x00000050(0XFFFFFFE8,0X00000001,0X805266AA,0X00000000)"

    Then I went to safe mode uninstalled ESS4 rebooted. Then I reinstalled ESS4, but the Firewall would not start. Did repair and reinstall no help. I then installed ESS3 and it's firewall would not start. I tried IE7 and could not connect to the internet. What a mess. So since I had gone this far I decided to do a repair to Windows. I ran the repair, installed ESS4, set self-defense on rebooted and got the same boot error.

    So it's not Windows causing the problem. SO WHAT ABOUT IT, ESET EXPERTS, WHAT DO I DO NEXT?
     
  7. EasternOkie

    EasternOkie Registered Member

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    I called Eset Tech support today and was told they could not(or would not) help. Not enough people with the same problem to bother fixing the problem. Not worth their time. Continue using ESS3 and maybe in 45 to 60 days a new update will come out and maybe it will help your problem.

    GREAT SUPPORT ESET FOR A LOYAL CUSTOMER OF MANY YEARS!!!!!! :mad:

    OK, the rest of you users out there, now you know where we stand!!!
     
  8. stuman

    stuman Registered Member

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    EasternOkie, thanks for responding and providing some additional info. I gotta say, this really stinks as far as the support we're getting for this problem. This is not exactly an isolated incident. If this issue isn't corrected by this Aug, then NOD32 V3 will be LAST version I use :(
    Hey Eset, get your act together. There's lots of competition out there that would love to get my business.
     
    Last edited: Apr 6, 2009
  9. EasternOkie

    EasternOkie Registered Member

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    I know you have the same problem and I have to believe there are many others. Right now Eset's policy seems to be to fix only the problems with the most complaints.

    Although I have been using NOD since 2003, I finally have given up. It seems to me they only want to help the big users now.

    Yesterday I asked for a refund for the time I have left on my two licenses. Today I received email from Eset and a phone message saying they still wanted my business and that there was a new patch out to fix this problem(maybe some hope?). But there was no information on where the patch could be found. I called the phone number they gave me and it was their general number so after being on hold for 15 minutes I left a message. I received no return call. It would have been helpful if the person who left the message would have given me their number. I think they are probably talking about the newer 4.0.417 version which does not help our problem. So I guess tomorrow I will see if they reply to my emails. If by some miracle, I get a fix I will let you all know. It would certainly be a positive step on their part.
     
  10. elapsed

    elapsed Registered Member

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    There is a new version coming, but I couldn't tell you if it's going to fix your problem.
     
  11. stuman

    stuman Registered Member

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    Thanks for keeping me posted. Guess we'll find out if this future update solves the BSOD at startup problem. Appreciate the feedback.
     
  12. Blackspear

    Blackspear Global Moderator

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  13. EasternOkie

    EasternOkie Registered Member

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    I have made a total memory dump, but the location Eset gave me to upload it will not work. I keep getting and error telling me it could not create the file. Looks like a rights problem. I reply back to their email, but they have not replied back.
     
  14. EasternOkie

    EasternOkie Registered Member

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    I have sent several Emails and a PM, but for some reason Eset does not reply. I'm not sure what they are doing now. It looked like they were going to help, but now maybe they have changed their minds. I have the memory dump, but no place to send it for the 2nd day.
     
  15. stuman

    stuman Registered Member

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    Bumpity bump. Hey Eset, are you listening?
     
  16. EasternOkie

    EasternOkie Registered Member

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    Day 3 and no email back for Eset. Thanks to Agoretsky. He contacted Eset about the upload problem and he says Eset is working on their server problem so I should be able to send dumps tomorrow. I did manage today to get the same type of failure when ESS4 was running with self-defense on. I started a program called SIW(system info for Windows) and I got this error "Page_Fault_In_Nonpaged_Area" with a memory dump. This memory dump says that cpuz_x32.sys was the cause of the error. I will send this dump also. I have run MS driver verifier, but with no luck. I'm still not sure why Eset is not returning my email.
     
  17. bradtech

    bradtech Guest


    Here we get blue screens when used in confjuction with netware client 4.91 SP5 which is the newest.. Usually conicindes with anything that affects the Hkey_local_user\current control set\software\microsoft\internet explorer\internet connection certain Hex keys..

    Also had blue screens with accessing netware shares..

    *Yes have added all netware and novell to exceptions*

    Issue goes away when I uninstall NOD32 V3 or V4.. V 2.7 fixes BSoD which makes sense because V3 was new code.. I am now having tons of update failures in V4, did have some minor in V3 but has got worse..
     
  18. ddxmilano

    ddxmilano Registered Member

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    I used Nod32 V2.7 + Comodo Firewall,,, Work great and smooth,,,
    V4 have a bug in FTP and HTTPS protocols. Use v2.7 even safer .More light.

    Database Now : 4000

    Nod32 v2.7 is da best man,,,,
     
  19. bradtech

    bradtech Guest


    I would really love to see some kind of review of 2.7s Anti Spyware Detect, Removal, and Prevention compared to that of of the last v3 build, and the new v4.. I have no doubts that 2.7 can still detect the same stuff, but I have to wonder how well it can clean off viruses, and prevent infections.. Those of us in an environment where we are sure all our users are non admins is good but for the home user who runs as Local Administrator I wonder how 2.7 would hold up now.. Trust me I love 2.7 but have left it behind but have noticed it is less prone to update failures, and overall nagging messages in Remote Administrator..

    Even with the last build of 3.0.684 I would get undocumeneted serious erriors, and update failures even from clean installs and no config changes...
     
  20. EasternOkie

    EasternOkie Registered Member

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    Well today I had many problems with ESS4. After antivirus and antispyware module was updated to 1206 I would get same boot up BSOD even if self-defense was not checked. I also got it when I started a program called SIW which shows all your Windows and hardware info. I also have the same error occur when I was reinstalling ESS4. The system rebooted and ESS4 did not come up. So I reinstalled and the program says it needed to reboot. On the reboot it failed again. I when into safe mode to uninstall and the uninstaller could not find to uninstall. So I removed manually rebooted and the system was very sluggish and in a few minutes failed again with the same error again. With all this occurring I have to think something in the install may also be contributing to this.

    I had to restore drive from a clone. The two other memory dumps I had were lost. I'm tired of this. Now I'm going to stop and Eset needs to work on this! Way to much wasted time. I guess I will see if they reply Monday or not.

    Also just a note, I tried replacing my main memory to see if it had any impact and the answer is no. Same errors.
     
  21. EasternOkie

    EasternOkie Registered Member

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    I almost forgot. The 2 dumps that I lost the MS Debugger said that the probable causes were 1) cpuz_x32.sys and 2)ntkrpamp.sys. I have gone back to ESS3 and that's where I will stay until they fix ESS4 or they refund for the time I have left.
     
  22. DesertRat

    DesertRat Registered Member

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    I'm coming from right field here, but is there any chance that you're running some other anti-spyware software, like Windows Defender for instance, during the installation? If that were the case, then it might be preventing some registry entries, especially for startup items, from being made.
     
  23. ddxmilano

    ddxmilano Registered Member

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  24. bradtech

    bradtech Guest


    do you happen to run novell netware client?
     
  25. EasternOkie

    EasternOkie Registered Member

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    No Novell. Client for Microsoft Networks. Home installation.

    It is still impossible to send memory dumps to Eset. Their FTP server still fails. This has been going on for 8 days. The only reply from Eset was on Monday saying they were working on the server problem. No replies on my V4 BSOD problems from support.

    I saw a comment in link 239045 given by ddxmilano that "Cage" was starting to have some of the same problems in V3. I'm sure everyone has noticed that the antivirus and antispyware module in V3 was recently updated to 1207, the same version number that is in V4. I know V3 does not have the self-defense module. I'm wondering how similar they are between versions and if we will start seeing more issues in V3?
     
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