UltimateDefrag - is this the best defragger ever?

Discussion in 'backup, imaging & disk mgmt' started by OliverK, Nov 1, 2006.

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  1. Isso

    Isso Developer

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    EASTER, Huupi,

    Thanks - I'm happy to hear positive feedback!

    goosi,

    I can only say that I'm sorry that boot time module didn't work for you. As I said before this is the only part of the program that was developed by a third party, so I can do nothing about it - and I feel sorry to lose you as our customer.
     
  2. prius04

    prius04 Registered Member

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    Well, I *do* wholeheartedly agree with you; don't get me wrong. It's just that I believe support *will* improve **BUT** only in an effort to sell more copies of their s/w.

    In other words, by appearing to be interested in providing support to customers and ensuring questions about the new product(s) are answered promptly here, they accomplish the dual purpose of gaining visibility and promoting the benefits of their product. In fact, I must say that the release of a new product followed (within a day) by the appearance of a developer on the board seems more contrived than coincidental.

    Anyone who cares is certainly free to call me a cynic and/or challenge my suspicion if they so desire, but those who do so should note that the developer appears to be primarily interested in discussing the benefits of the new product and, generally, engaging in Q&A sessions related to that product; issues/bugs associated with UD2008 have gotten short shrift.
     
  3. DOSawaits

    DOSawaits Registered Member

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    Exactly, the bunch of over-optimistic talk on their website makes things clear as these products are not developed by people willing to offer something valuable, rather luring unknowing "customers" in for the money, and leaving them in bare cold afterwards, only to show up some months later with a new World Wonder in defragging history.

    Sorry, not interested.
     
  4. Long View

    Long View Registered Member

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    I'll call and raise you.

    what do you want them to do ? not bother to contribute to the thread ? Of course they are promoting their product - isn't that how the commercial world works ?

    Better support is always welcome but support does cost money and if proving support to everyone with a problem meant another $5 I'm not sure that I would be so willing to pay.

    Perhaps I have got it wrong ? my understanding is that a small number of people are having problems with the boot time option ? Is anyone having a problem with the main program ? if they are I'm sorry but they will be a very small minority. If UD doesn't work then use PD or another program and try again later. Asking for perfection will only put up the cost and that is not good business. My feeling is that they have got the balance more or less right. Sorry
     
  5. goosi

    goosi Registered Member

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    If so few people are having problems with UD (which I am willing to accept) then why does it take an eternity for me to receive a single reply from Disktrix Support? Personally, I'd rather have paid the extra $5 in the comfort of knowing that the product will be supported because right now it feels like I wasted a lot more than $5 on a program that doesn't do what I need it to do, but equally doesn't get supported enough to at least give me a clue when things might be fixed. Yes I could indeed use another defragger for a while until a new release of UD, but what happens later if something else goes wrong and I wait again a number of months for a reply from support? (That's assuming I ever get a reply from support relating to my email sent in January). I'm afraid I've just lost confidence in Disktrix, which, I admit, is a shame because UD does (well, did) show a lot of potential.
     
    Last edited: Apr 1, 2009
  6. Banshee

    Banshee Registered Member

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  7. prius04

    prius04 Registered Member

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    What I want them to do is simply provide support on the board and not post (seemingly, at least) ONLY when they're trying to hawk a new product. Period.

    They have contributed NOTHING useful to this thread in terms of addressing issues customers have encountered with their product (including, but not limited to, customers having to jump through hoops and wait months for one of those "no-questions-asked" refunds). I would have no problem with them promoting their product if they would also address bugs/issues posted by users thereof. I suggest you read some of the posts in this thread and the responses from Rob; not one bit of significant assistance, only more questions. Then he tried to lay off the blame by stating the issue(s) could be 'a result of systems that have been altered at a low level by some other software, like antivirus'.......THEN, he just quit posting. Geez!

    I have no way of knowing whether it's a small number in the grand scheme of things but the UD2008 users for whom boot time does NOT work comprise a LARGE percentage of users who have posted in this thread. In fact, I believe I even pointed out that no less than 5 users indicated boot time didn't work while ~3 (including you) posted that boot time was working properly. Regardless, that's over half reporting problems and that's just in this thread alone.

    Yes, there have been reports of other bugs with the main program. For example, DOSawaits, I believe, reported a full-blown crash when trying to configure for partitions higher than a certain number.


    I don't believe anyone 'asked for perfection'; an entire module in UD2008 simply **does not work**, as per reports in this very thread. When a module in a s/w product does not function properly (or is completely dysfunctional) and said module is what many would consider an integral component, asking that the module be made to function properly is hardly "asking for perfection"; it's simply asking that a major defect be rectified.
     
  8. mantra

    mantra Registered Member

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    don't know what can cause the enable of the journal


    but often i don't why i find the journal enabled

    with this command fsutil usn deletejournal /n c: i delete it

    but sometime it come back
     
  9. Espresso

    Espresso Registered Member

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    Code:
    fsutil usn deletejournal /d c: 
    is used to delete the journal. It will be recreated if any program or service attempts to access it.
     
  10. AndyBonn

    AndyBonn Registered Member

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    I tried several demo versions or trial versions of defraggers and liked Ultimate Defrag 2008.

    So I bought 2 licenses and now am faced with a non-functional programme. Contacted support on a weekly basis and got nothing except "we will contact you within 48 hours". That was beginning of February.

    My point is that in order to be the best, you need to address existing problems and customers and not only develop more and more versions.
     
  11. Long View

    Long View Registered Member

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    I what way is it non-functional ? If you say what your problem is, then perhaps others could help. I assume that when you tried the demo you had no problem ?
    what has changed since ?
     
  12. Huupi

    Huupi Registered Member

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    Yes,complaining without explain the situation is bit stupid.
    Afterall you will get feedback from developer or members if you say WHY they are disfunctional ! ;)
     
  13. RejZoR

    RejZoR Lurker

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    Defraggler is cool. SmartDefrag also, but it's kinda buggy.
     
  14. Isso

    Isso Developer

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    AndyBonn,

    Please PM your order information and I'll help to arrange the refund. Or give some details on the problem and I'll help you to get UD working.
     
  15. Baldrick

    Baldrick Registered Member

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    Hi Andy

    I had a few problems in terms of defraging not happening as advertised and, by providing some basic information about the issues observed, Isso :thumb: :thumb: was able to intervene, provide guidance and I now have two rigs +95% optimised (based on the DE rating) and going appreciably faster. Now whilst this was re. the use of DE and not UD the point is that with infromation provided there was someone willing to help.

    So lets have the details and see if we all can help make you happy again. :D
     
  16. pwr

    pwr Registered Member

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    Is it possible to completely disable the built-in defragger in windows?

    On another note: I absolutely hate Diskeeper corp. They have been spamming me for months...
     
  17. Espresso

    Espresso Registered Member

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    Why? Just don't use it, and remove any scheduled tasks.


    The biggest problem I have with UD is the giant holes it leaves in the file system structure when you do a recency defrag. It's been like this since v1.0.64.


    2009-02-27_054652.jpg
     
  18. MerleOne

    MerleOne Registered Member

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    I think these holes may come from a compromise between the time needed to defrag, the available free space and the size of your files on your HDD. AFAIK, all deframenters leave holes nowadays.

    Some even reserve free space at the beginning to speed up write of temp files.
     
  19. Isso

    Isso Developer

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    Espresso,

    The holes normally appear only when you are doing a defrag that needs strict file sorting (that includes all methods except Consolidate and Auto, also applies to HP and Archive - when you don't choose Fast mode). This happens because of locked (unmovable) files scattered across the disk. These may include the $MFT bitmap, $Logfile, USN Journal, and encrypted file streams.

    If the defragger needs to place some big file and finds a locked file in the area that it's planning to use for that big file - then it only has one option to skip the area till the locked file and place the big file after it. So an empty space is created. You can check it yourself - if you click on the end of each hole you'll most likely see some locked file extent there.

    This phenomenon doesn't happen for Consolidate mode as for this mode defragger fills the empty area with any file of suitable size.

    Hope this makes sence
     
  20. Espresso

    Espresso Registered Member

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    I know that system files can block large files from being placed, but it should be smart enough to fill those giant spaces without having to use Fast mode (which leaves too many small holes). O&O Defrag does recency (modified) defrags very well and consolidates the files much better.
     
  21. Trailblazerman

    Trailblazerman Registered Member

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    Isso,
    I posted this before and directed it toward Rob. I haven't seen an answer. Can you please help me? Like the others, I won't be spending any more for upgrades until I can get this problem solved. I have sent this into support along with a flash video and gotten nothing in the way of help.
     
  22. Isso

    Isso Developer

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    Espresso,

    As I described before it is not possible to fill those gaps without breaking the file order. If O&O fills those gaps it means it does not strictly adher to the specified file order.
    But it's probably a good idea to introduce a new "non-strict" sorted file placement mode. Thanks for the hint.
     
  23. MerleOne

    MerleOne Registered Member

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    I have exactly the same problem. It is not always present but comes back regularly.
     
  24. Isso

    Isso Developer

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    Espresso, by the way UD 2008 (in contrast to 1.72) leaves no gaps when you select fast mode for High performace or Archive
     
  25. Isso

    Isso Developer

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    Trailblazerman, MerleOne

    The boot time module was the only part of the program that was developed by a third party, so it's difficult for me to help, but I've sent your message to Rob so he forwards it to the developers. They are currently working on bug fixes and I think this one should be easy to fix.
     
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