well nortons is gone for me so now to find something new

I have not yet read the article, but I will do so. Thanks... In general, it's hard to believe a large and profitable organization would act with bad intent. I'd be more likely to believe they simply made some bad decisions and mistakes and will correct them. But who knows... I never use tech support myself, so the issue doesn't really touch me personally, however, I don't approve of misleading, scamming or manipulating customers either, if that is indeed what occurred.

 

Just from the outside looking in, it looks to me like they outsourced their support completely with very little to zero oversight. That's what happens when you do that.

I love their 2009 products, but to be completely honest, without their community forums I'd be loathe to install their software on my machine.

 

Yep, I would give them the benefit of the doubt on intent, and conclude that they just made some mistakes, which hopefull will, or have been, corrected.

 

Do yourself a favor & give ESET Security a shot. Like to hear your opinion after 30 day trial.

I'm impressed.

 

i own a lic to ess3 and tried ess4 it is now gone from all my systems till they fix the issue of connecting to the internet sorry. i do think it was no better or worse than nis2009 as far as speed though. i would say they are about equal actually i think nis2009 is even a bit faster browsing

 

No real surprise from my results.

My own wireless ISP to my complete astonishment one night when the wireless tower malfunctioned killing paid internet services for an entire night, finally fessed up that they were being as night support outsourced by my ISP till the A.M. and were in a totally dofferent country then the states.

It wasn't untill the next morning i got a call from the local office explaining that their pagers are supposed to alert them to any problem as this so they can reboot the tower and resume service. In the end that didn't work either, they eventually had to climb the tower and replace a critical malfunctioning componant.

The night before, the outsourcer had me trying everything in the book on my machine to receive a signal that just wasn't there to begin with.

So why is it the outsourcing bit with everyone? That has to cost extra in itself doesn't it? Seems would be more cost saving to do it themselves.

EASTER

 

OT @ EASTER

I just noticed that you are using both Deep Freeze and Returnil?

Case in point, both have EXACTLY the same function.

 

Wrong!

I don't run them both at all but are on separate units. Would be somewhat redundant and even conflicking likely.

My sig is situated with the products i do use but on different systems as to keep the m'ware's lurkers guessing which Razor Wire is in place at any one time, which they have no idea.

 

Easter,
The problem here is not necessarily with the outsourcer. I am sure he/she is a qualified professional. But most often limitations occur because the outsourcing parent company has bad business practices. Most Outsourcing firms, don't provide the same levels of tools and info to outsourced employees. They have far too many restrictions in place, not allowing outsourced tech to do even mundane tasks easily. The main reason for this being money !! They don't want to integrate and invest in a particular location or outsourcing company. They just want to save money (by making compromises) and if someone else comes along who can do the same work for 50 cents less, they will jump boat without any integration issues.

In your case the ISP had access to tower status and network health. But the outsourced technician had nothing and was practically shooting in the dark. Had the ISP given them access to network data, they would have noticed the outage and done some remote troubleshooting. Hence the ISP could have gone back to normal in less time.

But alas, for that to happen ISP has to trust Outsourcing firm >>> Outsourcing firm will only put in quality people and assets for the job, if they have a long-term assured contract.
Its a Catch-22 situation, where customer is the first person to get burnt. And the next victim is probably the tech support guy who gets his moral shattered so frequently while the real problem is the management red tape remains un-addressed and un-understood.

 

After using N360, NAV, and NIS for a considerable amount of time, NOD32 AV v4 RC1 and Kaspersky IS 09 impressed me. Detection was more or less the same.