v4 IDS killing internet connection

Discussion in 'ESET Smart Security' started by SEMEYE, Mar 4, 2009.

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  1. elapsed

    elapsed Registered Member

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    Only customer? Stop blowing this way out of proportion. There's more users without this problem than with it. If it was SOOO easy to replicate it would have been fixed already.
     
  2. jspratjr

    jspratjr Registered Member

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    Installed on 32-bit and 64-bit Vista machines this morning without a problem.

    Uninstalled version 3 using ESET's instructions (and I use Total Uninstall).

    Love the product (been using for a few years) but I am disappointed with ESET's response on this forum.
     
  3. psi2003

    psi2003 Registered Member

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    It's possible that ESS V4 don't work with REALTEK NIC drivers o_Oo_Oo_Oo_Oo_Oo_Oo_Oo_O


    Hmmmmm......:gack:
     
  4. jspratjr

    jspratjr Registered Member

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    Don't think so, both of my machines use Realtek drivers.
     
  5. RonZ

    RonZ Registered Member

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    Possible, but also possible that the problem is with the RealTek nics. I've seen lots of complaints about them. FYI there is a new driver available for the RealTek RTL8168/8111 dated Feb 26, 2009. I found it by right clicking on the RealTek nic in Device Manager and selecting update driver and letting it search on the net. Sure enough, there was one. I can't tell if this solves the problem with ESS4 because I've already moved on to another solution for my problem machine, but someone might want to give it a try and report back to the group.
     
  6. chromiumdomium

    chromiumdomium Registered Member

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    I believe there was a recent update via MS Update site for the Realtek NIC you mention. This was/is installed on my PC. All was fine with V3 but V4 fails. Incidentally I've had other issues with random disconnections or rather re-connections! which only started (as far as I can re-call) after the updated driver was installed. Maybe this driver is actually where the problem originates?

    Regards,

    Greg
     
  7. EasternOkie

    EasternOkie Registered Member

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    Stop telling people that it's in their own mind. If they did not have a problem they would not be posting. I have a Atheros NIC Build into Asus MB and I had to remove ESS 4 due to many disconnects on Windows XP SP3.
     
  8. RonZ

    RonZ Registered Member

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    No, I was having the problem with the old driver. Would probably still have the same problem with the new driver. Point is that that since many users are NOT having problems it might be worth the effort to find out what, if anything, those of us who ARE having problems have in common.
     
  9. MasterTB

    MasterTB Registered Member

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    I'm not sure what to feel about this statement of yours.
    Enabling Test mode -even before all this major problems with the firewall started- made most of our computers revert to a prior firewall version (an older module than that which shipped with V4 final...)https://www.wilderssecurity.com/showpost.php?p=1418990&postcount=15 like you see here, so this is not actually a solution but a desperate attempt to correct a problem that should have never happened.
    Besides, even when I'm not having this issues myself, you can see many threads in the Beta forum concerning this Firewall and Internet Browsing problems, all of which still remain in the final version so... in my non technical opinion, you went blind and released the final anyway...

    Don't get me wrong, I'm not attacking Eset, like I have said many times before, I am a fan, have a license and use their programs but, you have to remember that you are a SECURITY Software Company that means that what you sell is much more important to us than other programs and so we will demand more of you... so a better answer or explanation of the issue would be appreciated.
     
  10. The Nodder

    The Nodder Registered Member

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    Cant recall in which topic it was posted, but Beta testers did post that they DID report the firewall problem in beta testing.

    BTW, I use a Netgear DG834 router Modem.
    Asus P5Q mobo
    Asus EA 4870 graphics card.
    Intel DUO 8500 PSU
     
  11. miki69

    miki69 Registered Member

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    Interesting article, however this one is quite opposite: http://lifehacker.com/5061933/five-best-windows-firewalls

    Cheers,
    Miki
     
  12. camperguy01

    camperguy01 Registered Member

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    I've also been forced to roll back from V4 to V3 due to the dropped internet connection issue. Not too thrilled that I dropped money on a 2 year license for a broken product, but I'm hoping Eset can get this fixed quickly.....

    In the meantime, my V3 license was set to expire the end of this month. Now that I've reverted back to V3, am I out of luck with regards to getting virus updates? I was really very happy with V3. Any way to just keep V3 and continue to get virus updates?

    Thanks in advance for any helpful replies.
     
  13. bodgy

    bodgy Registered Member

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    I believe you'll get updates until your licence runs out. My database is showing as 3937 20090314.

    On my laptop which is very happy with v4 the database is the same build.

    Colin
     
  14. miki69

    miki69 Registered Member

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    You can always apply to free/trial username/password at ESET, just to prolong signature updates if your account expires before ESET offer fixes. Not the best solution, but it's only temp.

    BR
    Miki
     
  15. camperguy01

    camperguy01 Registered Member

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    Thanks for replying Colin.

    Just for my own clarification, which license?

    V3 is set to expire the end of this month. I just recently purchased a license for V4 that will expire in March of 2011.

    If I rolled back to using the V3 software, can I somehow continue to receive virus updates on V3 with the license I paid for in V4?

    Sorry if the question is lame. I guess I don't understand the correlation between V3/V4 and how it relates to receiving virus updates...
     
  16. camperguy01

    camperguy01 Registered Member

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    Thanks for replying.

    Unless I'm misunderstanding, I'm not sure how a free trial would help. I can't use V4 and I already own V3...

    Thanks though....
     
  17. bodgy

    bodgy Registered Member

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    Well my subscription runs to next year. Is your licence for v4 the same as the one given for v3 ? Or have you re-installed v3 and left the user name/password blank for the moment?

    I would assume if the v4 details are accepted by the v3 install, all is well, if it sulks then all is not so good :(

    Colin
     
  18. camperguy01

    camperguy01 Registered Member

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    The username and password are the same for -

    * The V3 license I purchased one year ago.
    * The V4 license I purchased 2 days ago.

    Due to V4/internet issues, I completely uninstalled V4 and reinstalled V3.

    Really not understanding why Eset prompts you to an upgrade when all I really want is to continue to use the working software I had with virus updates. Pretty frustrating......

    Thanks again for taking the time to reply.
     
  19. RonZ

    RonZ Registered Member

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  20. miki69

    miki69 Registered Member

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    Of course, and as I already wrote ESS was built on NOD32 glory, just wanted to point out that many "reviews" can be misleading. If you check some popular web sites testing "the best AV 2008" you'll see that each site has their own top 10 list, quite different though.

    Cheers,
    Miki
     
  21. The Nodder

    The Nodder Registered Member

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    Your ESS V4 licence will work on V3 and NOD32 also.
     
  22. elapsed

    elapsed Registered Member

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    Well ESET's firewall is light, and with the change to WFP in v4 it will be even lighter, but yeah.., bugs first, glory later.
     
  23. GaryRW

    GaryRW Registered Member

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    While I haven't had internet disconnections, I have noticed IDS randomly stomps on even user defined rules. Mostly this is temporary and rules restore eventually. My money's on IDS being the culprit.......

     
  24. HealingStargate

    HealingStargate Registered Member

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    Here is the response I received from ESET, yesterday, March 17, 2009.
    I would like to see some comments on what others think.

    ~Private email removed. See the Terms Of Service.~
     
    Last edited by a moderator: Mar 18, 2009
  25. silverfox55

    silverfox55 Registered Member

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    Well, at least it is something.

    I would comment,
    1) It is still not "works out of the box" and many people do not like fiddling with settings and prefer to leave them "as is"
    2) I am tempted to take an image and try ver4 but to be honest I have a nagging doubt that it will work.
    3) It is a very poor get out suggesting using antivirus and windows firewall if you have paid for the suite. Do you get a refund if you have to use the windows firewall ?
    4) Is this the end of their bug fix ??
     
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