desperate: backup file won't mount

Discussion in 'Acronis True Image Product Line' started by saddy, Feb 6, 2009.

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  1. Tatou

    Tatou Registered Member

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    Hope you can pull something off the drive.

    What data recovery programme are you using?
     
  2. saddy

    saddy Registered Member

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    did a search and someone on this forum liked r-studio, so i'm giving that a try. it doesn't seem to recover folder structure though.
     
  3. Tatou

    Tatou Registered Member

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  4. saddy

    saddy Registered Member

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    i needed something that can also scan hfs+ partitions, since the drive the files were on was repartitioned (to change partition size) into ntfs and hfs+. r-studio seems to be the only one that does it so far.

    still, i'll try the two suggestions to recover files that require folder structures to work. but that means i can only scan 'windows' partition types for them.
     
  5. Tatou

    Tatou Registered Member

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    Good point.

    Have a look in your Private Messages- see top of screen
     
  6. saddy

    saddy Registered Member

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    this recovery process is taking its toll on me. :eek:

    just too many files to go through to verify if they are still intact. pictures are easy because of thumbnail view, but documents and such are simply too much, especially when the file names are all in numbers..

    i will try the suggestion from chris2busy after i wake up. need sleep!

    edit: just thought i try chris2busy's suggestion before i head off, but the tib file wouldn't load.
     
    Last edited: Feb 8, 2009
  7. Tatou

    Tatou Registered Member

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    That is an interesting suggestion I obviously hadn't read all of VMPlayer's ability when I tried it out.

    Use 3rd-party virtual machines and images

    Open Microsoft virtual machines, Symantec Backup Exec System Recovery (formerly called Live State Recovery) images, Norton Ghost 10 images, Norton Save & Restore images, StorageCraft ShadowProtect images, and Acronis True Image images. In this process, the initial virtual machine or image is left untouched in its native format and any modifications are saved in a much smaller VMware-formatted file that is linked to the initial image.


    Its a pity it didn't load :-(
     
  8. saddy

    saddy Registered Member

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    i have directed acronis support to this thread and the other one in hope of getting some tools that'd allow me to at least extract parts of the file that are not corrupted.

    fingers crossed for a response.
     
  9. Tatou

    Tatou Registered Member

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    I just remembered your tib file was a data tib file not a bootable disk image and hence doesn't mount under TI.

    So I would have thought its not surprising that Vmware did not load it at it was not a bootable partition.

    On the other hand I tried to load one of my bootable partition tib files which I know is OK with VM Player but it just sat there after appearing to load it. I read on the support forums you may have to convert it to an appliance with VMware Workstation.

    It may be time to take the drive to a specialised data recovery firm in London to see what they can do.

    Did you manage to get the tib file to an internal drive on a Windows machine with TI and tried to explore it from there?

    Did you read your PM
     
  10. saddy

    saddy Registered Member

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    oh yes, i replied to your pm already too. thanks for that. :)

    i managed to retrieve a lot of pictures using r-studio, for the simple fact that they are all 'standalone' files. but as for my personal project files, i haven't been able to recover any, because they need to link to files in a sub-folder in order for them to open up meaningfully.

    so far, i haven't managed to find anyone with an internal drive big enough to hold the tib file.

    think i'm going to take a rest from the gruesome data recovery, as i need to get back to life (school).

    for now, i hope that acronis will respond when monday comes.
     
    Last edited: Feb 8, 2009
  11. saddy

    saddy Registered Member

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    just an update: acronis hasn't replied yet.

    i've sent an email to my school technicians, and hope they will find a computer that has the internal disk space.
     
  12. jehosophat

    jehosophat Registered Member

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    Have you tried making a post on some the Mac Forums? There are lots of issues with Bootcamp which is why on our MacPro we have opted not to use it.

    I feel for you if this is your lifes work at risk.

    I would contact a Professional recovery service. They tend to be No Fix No Fee and there are lots in the London area.

    If you can create a copy of the problem tib file on separate media, then with nothing to loose other users could help out. I would not want to work on your only copy of the data.

    I am in Manchester 200 miles away. Send me a PM if all else fails and I will see if I can access a copy of the data on any of my systems.

    Good luck.
     
  13. saddy

    saddy Registered Member

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    hey jehosophat,

    sorry for the late reply. school's been busy!

    i don't think it's a problem with boot camp, because the other backup files worked fine. then again, one can never know..

    i'll probably start looking at data recovery services in london, since it'll be easier to get my drive to them.

    still hoping acronis support will reply, as they probably know best how to deal with the file..
     
  14. saddy

    saddy Registered Member

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    still no reply from acronis. is support denied to trial users?

    really hope the delay is due to acronis looking for a good solution.
     
  15. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for using Acronis True Image

    saddy, Acronis True image Home 2009 doesn't support Mac platform, therefore, the abnormal behavior can't be investigated, support doesn't have the appropriate tools and the necessary source information.

    Thank you.

    --

    Oleg Lee
     
  16. saddy

    saddy Registered Member

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    oleg,

    thanks for the reply.

    i installed TI Home 2009 on windows, not on mac os x. also, it created and opened backups successfully before and after the concerned corrupted file.

    do you have any tools that will allow me to salvage any part of the file at all, so that at least not all the files are lost?

    i've looked around the forums, and it seems that i'm not the only one with the same issue, so a tool like that will be of great use to any of acronis customers (existing and potential ones, likewise).

    again, thanks for looking into this thread!
     
  17. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello saddy,

    Thank you for using Acronis True Image

    I understood that you experienced the issue on Windows with boot camp, Acronis SW doesn't support this configuration. You see, the proper functionality depends upon your luck, and if the program doesn't work as expected under these circumstances, we are unable to make it functional.

    Unfortunately, you have tried all possible ways to retrieve the data, I have nothing to add.

    Thank you.

    --
    Oleg Lee
     
  18. saddy

    saddy Registered Member

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    oleg: thanks for the reply.

    and if anyone is still reading this, my offer of payment still stands if you can recover the files from the tib file. :)
     
  19. Tatou

    Tatou Registered Member

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    Saddy


    Did you ever try a recover on an internal drive on a Windows computer and how did it go trying to recover files from the original drive?

    keith
     
  20. MacPro_Windows7

    MacPro_Windows7 Registered Member

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    Couple thoughts.

    WinClone from Twocanoes can make an image of Boot Camp from within OS X that you can use to restore from. Slow and doesn't not allow selective data backup.

    Copy data from OS X side if it is just the data you want/need and you don't need to worry about system. Vista has its own backup and recovery; and is rather easy to deal with.

    Thermaltake BlacX eSATA Hard Drive USB Docking Station
    http://www.amazon.com/exec/obidos/tg/detail/-/B001A4HAFS/
    and some 640GB or even 1TB drives.

    Paragon (HD doesn't have full support for Macs and Boot Camp yet, as far as some features, but I use it with Vista and Windows 7. They plan to offer support for Mac Boot Camp in their next release I've heard.
    http://www.paragon-software.com/home/hdm-personal/

    I bought TI11, then upgraded to Acronis 2009, knowing that support for GPT and EFI was a problem (all 4 internal drives are GPT-less) that it doesn't like (otherwise what distinguishes a Mac, EFI bios?).

    You can read and write to NTFS with MacFUSE 3G if you need that, too.

    So before you invest in Data Rescue or something more robust (Disk Jockey will do a full sector copy of any drive sans OS it is $500 but just machanical copy device).

    http://diskology.com/products.html

    I wonder if for some reason the amount of RAM, or temp / free space play a role in mounting or exploring an archive?
     
  21. widbcc

    widbcc Registered Member

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    I'm late to this discussion and followed the thread and noticed no one asked what version of ATIH created the TIB file. It is my experience that every ATIH new version can't properly read and access the prior version TIB files. If that is the case, then going back to the version that created the TIB file might allow the mount to occur.
     
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