Save 71% on Mamutu on Dec.19th

Discussion in 'other anti-malware software' started by Page42, Dec 13, 2008.

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  1. Miyagi

    Miyagi Registered Member

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    Automatic renewal by means of transaction SUCKS!! Didn't PC Tools do this and lot of angry customers left them?
     
  2. SIR****TMG

    SIR****TMG Registered Member

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    yes they did
     
  3. Hugger

    Hugger Registered Member

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    I don't think that I singled you out. Sorry if that's the way it came out.
    My comments were in general and meant to address the whole thing.
    I've had problems in the past with other outfits doing automatic renewals and I've just about had to jump through hoops to get them to stop.
    Nobody has to use a company that has business practices that they don't agree with.
    Also, I did feel that Emisoft was up front about it when I made my purchase.
    And thanks for the holiday wishes.
    Hugger
     
  4. Perman

    Perman Registered Member

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    Hi,

    Sounds easy on the paper, but in reality. how many subscribers have this information or/ and knowledge ? Be realistic, please.

    This is one of the many reasons that I never sign up any discount deals./ period.
     
  5. MeFer

    MeFer Registered Member

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    They changed the price.Now first year free? :thumb:
     

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    Last edited: Dec 19, 2008
  6. Page42

    Page42 Registered Member

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    Well, at the time you posted there were two previous posts that voiced objections with emsisoft's automatic recurring billing practice. I didn't feel singled out... I felt included in. ;) But certainly no apology is necessary. :) I do find it interesting that you have had poor past experiences with this type of practice yet you don't take issue with it when you encounter it again.
     
  7. virtumonde

    virtumonde Registered Member

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    Lol.So if i purchase it for a year and cancel the subscription billing on the confirmation page i will have Mamutu free for 1 Year?
    Sry for noobness ,i'm more used to ebay ,this is kind of strange to me.
     
  8. Page42

    Page42 Registered Member

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    I'm still seeing $8.69. Must be a regional thing.
     
  9. MeFer

    MeFer Registered Member

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    Yes,there is two different deal (may be moreo_O )

    Emsisoft can explain us?
     
  10. Saraceno

    Saraceno Registered Member

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    With any kind of special offer, or non-regular price there can always be 'strings' attached. I see it with most products nowadays.

    Their website with the regular price however, doesn't seem to have anything misleading at all.
     
  11. MeFer

    MeFer Registered Member

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    I bought it and i hope compatible with Malware Defender.

    Thanks Emsisoft.
     
  12. Hugger

    Hugger Registered Member

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    Perhaps it's only because I feel that it was easy to see the conditions/terms.
    Hugger
     
  13. emsisoft

    emsisoft Security Expert

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    These are the same people who never extend a license because they believe they're secured just because they clicked the "buy now" button once.

    These sort of people require automatic payment, they expect that it works this way by default.

    Btw. you will always get an informational email some weeks before the automatic rebilling is done. If your credit card has expired in the meantime, automatic billing does not work at all, but the reminder works.

    All other payment methods than credit card don't support automatic re-billing. There is always manual action required.
     
  14. hammerman

    hammerman Registered Member

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    I purchased two of the A-Squared Anti-Malware licenses at $5 in the recent 5-year anniversary offer. Is this subject to any automatic re-billing? If not, why is this treated differently to Mamutu?
     
  15. emsisoft

    emsisoft Security Expert

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    The subscription mode is currently used on the following products:

    Mamutu 1 Year
    Mamutu 2 Years
    Mamutu 3Pack
    Mamutu 5Pack
    a-squared Anti-Malware 3 Months

    We use the subscription model on Mamutu as test. If it goes well, maybe we'll use it for all other products too. If not, we can convert it back to one-time payment processing.
     
  16. Miyagi

    Miyagi Registered Member

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    This idea of a reminder email is always a courteous way to your customers and this concept is very good, but I still don't believe the automatic payment of credit card is a way to do business. I have no ill/hatred towards Emsisoft. Just my personal thought. It's nice that you are offering any discount in this uncertain economy. Other than this automatic thing, you guys are doing great!! :thumb:
     
  17. Cloudcroft

    Cloudcroft Registered Member

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    I agree....I probably wouldn't have taken the offer, even at such a discounted price, if my card was going to be automatically charged for another years subscription. When Christain indicated that it was possible to opt out of the automatic billing, I went ahead with the deal. I did get an email from Cleverbridge informing me that I had canceled the subscription. It's not the way I would have preferred, but it's hard for me to complain too loudly when Emsisoft has offered such a great deal.
     
  18. jmonge

    jmonge Registered Member

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    does asquare antimalware includes mamutu in?
     
  19. firzen771

    firzen771 Registered Member

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    yes it does.
     
  20. LoneWolf

    LoneWolf Registered Member

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    Yes, that would be the IDS (Intrusion Detection System) in A-Squared
     
  21. jmonge

    jmonge Registered Member

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    nice to know,thanks:thumb:
     
  22. hammerman

    hammerman Registered Member

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    I also agree with this. The automatic billing thing makes me very uncomfortable about dealing with EmsiSoft, even when the offer is such a good one. I think the reminder is more than sufficient.
     
  23. Page42

    Page42 Registered Member

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    A lot of things can happen that would prevent such an email from "always" reaching a subscriber. There could be a mistake on your end, the subscriber might close the email account you have on record, the informational email could get caught up in a spam filter and never delivered, it could get lost via some server error or some service provider's system maintenance snafu, it could get deleted by the subscriber who thinks you are spamming... the list goes on and on. Sending an informational email is far from a guarantee that a subscriber has been notified of your auto renewal policy. Bottom line, it is sneaky to offer something for free or for a discount and then automatically sign them up for a second year at full price. You say you are testing this method... you'd be wise to drop it, as many members here have already pointed out to you, it isn't a very desirable practice.
     
  24. emsisoft

    emsisoft Security Expert

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    It's not only the informational email that reminds our customers about the new billing. The whole process looks as follows:

    1. The order form on the initial order shows "This is a subscription product with a fee of $29.95 per year."

    2. The last page in the order process contains a checkbox: "I agree that this is a subscription product" that must be checked manually to complete the order.

    3. The order confirmation page shows the licensing code and below that, a bold framed link to cancel the subscription immediately if you don't wish an automatic re-billing next year.

    4. The order confirmation email that contains a copy of the licensing code contains exactly the same bold link.

    5. Several weeks before the rebilling is done, the customer get a reminder email that an automatic charge will be processed if he does not cancel it now (with the same bold link).

    Do you still think that isn't enough to make it clear and easy to understand how it works and how to cancel it?
     
  25. Saraceno

    Saraceno Registered Member

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    Christian, I think it's not how much notice or information you give people, from reading these forums the general consensus is any automatic billing doesn't go down well.

    For example, if someone doesn't check their email for a few weeks, they feel its too much hassle to organise a credit for a product they may not want, or rather, may not use anymore.

    Five or so years ago I subscribed to Kaspersky's AV. Now I'm not sure if they do it anymore, or if it was a regional only thing. But what I found was useful, was an email reminder three months before subscription was due, then two months, then one month, then 'Your Kaspersky licence will expire in three days, click here to renew at a discounted rate'.

    Got me renewing for years. :)

    But if these people have changed emails, and as you mentioned, these people think they will have continual protection, to remind them that their product is only for one year, maybe your product can be designed to deliver a popup that appears once the program licence has expired. And it keeps displaying this message each day the licence isn't renewed.

    As a side note - I want to emphasize the point, emsi software does already show fantastic business practice, in that they offer hijackfree and a-squared free, both top products, to consumers at no cost.
     
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