Introducing, The New Prevx Edge.

Seems like your memory is still young then, cause that's actually what it supposedly was like before.

 

Edge actually does appear in the security center, however, you need to uninstall and then reinstall v3.0.0.188 for it to show up

Thank you for your compliments and we are all very open to any suggestions and ideas

 

This is a good point and I think a very good approach. I will look for any problems in this and then see what we can do to implement it 'Hiding' from other security software during installation is a bit unconventional, but I think it is a good approach to allow the user to install other software that generically identifies other WSC apps

 

Hello,
We did have database connectivity problems in the past, but now our solutions are far more scalable and we have many more servers behind the userbase so if anything fails, there are a number of failsafes behind it to keep everything up and running

That licensing model you mentioned was definitely unique, but was not as beneficial as a more straightforward licensing model, as people would just cleanup and then uninstall our software

Our current licensing design works like: Edge can be installed and used for free as long as wanted but it will not block or cleanup infections (essentially making it a realtime on-demand scanner). We are still deciding how best to incorporate a full trial version and we're hoping to have an updated design ready in the coming weeks.

 

Thanks for a quick reply. I remember Prevx support always was like that.

Well, that model was the thing that finally made me try Prevx in the first place. My trial period was actually trigged by a FP, support offered to reset but I didn't bother, since I'd already decided on purchase. Still the current model seems fair enough and I'll trust your word about server capacity, so I'll definitely go for Edge as soon as possible after the Christmas bank account purge.

 

Edge has cleaned 271 infections (on main GUI)

how can i reset this data to zero?

 

This can only be reset if you uninstall and reinstall.

 

not sure if this was addressed yet, but i recently purchased PrevX edge and by recently i mean thursday.
it worked fine the day of purchase, it scanned multiple times perfectly fine. then the day after and still continues to do it, i will start a scan and it will show me an error message and no certain given point during the scan saying that there are too many files to complete the scan and tells me to update/upgrade my license? [Your scan exceeded the maximum number of files allowed by your license. Please click OK to upgrade your license or Cancel to abort the scan.]
i have the home one and a normal number of files on my computer, it didnt mention anything about a file limit so idk what is up with it
if anybody could help me or tell me how to get this working please reply to think
thank you.

 

here is a problem for you i had csi on my vista installation so i went to uninstall it so i could run edge, i get the pop up box to tell me csi has been uninstalled and i re boot then proceed to install edge but csi came back on and wont go away, it pops up all the time, like a virus, i have to start task manager end the process and then i have 15 seconds before its back and then i cannot do anything with my computer

 

Just to update still cannot do anything csi has taken over, i cant minimise it and there is nothig to uninstall in revoo uninstaller

 

Hello,
It would probably be easiest if one of our engineers analyze you system remotely. Would you be interested in having us do this? Please send me a PM and I can schedule you a time.

 

Hello,
We limit the number of programs scanned to prevent abuse of our system. Were you using the Full Scan feature or just the default system scan? It is highly recommended that you run the normal system scan rather than the full system scan as the normal scan will check your system much quicker.

Also, are you using any system imaging programs or any other programs which may duplicate files across your system?

 

Hopefully it's sorted out prevxedgeproblems and then you can change your username to prevxedgesolutions.

 

Hi

After a battle i managed to get system restore to run and i took my computer back a couple of days, and all is quiet, i had a pm from a poster on here who says it could have been caused by an incomplete uninstall

 

This is possible, and it could be due to an incompatibility/interaction between another piece of software and the uninstall process.

Please let me know if you experience any further difficulty and I'll be glad to investigate it further

 

ive tried all the manual scan types - the normal scan (scan now), full/deep run to a certain point then stop.
i have photoshop installed on my computer being im into photography if thats what you mean by system imaging programs if not im sorry im pretty computer illiterate.
but the only one that works is the quick scan but im scared that it will miss files that may be infected
is there any solution to the problem that doesnt involve losing files?

 

i know this question has been drilled in your head , but whats the current status on the 64 bit version?

 

@Joe

one of my recent BSOD's was because of Prevx Edge.

i no longer have the .dmp file, but i will still try to ask for it back from Drweb, and if they do still have it, i will send it on to you.

they checked it and....

----
pxark.sys
* PXARK.SYS is related to Prevx CSI Rootkit Detection and Removal Engine.
* Manufacturer: Prevx CSI
* www.prevx.com
----

 

As this thread is so massive now, this may have been covered - so apologies if it has.

On the Prevx site, it is claimed that Edge has detected every rootkit they have found / know of, even when the rootkit is running. Is this still true? Would the opinion here be that Prevx Edge is superior to most other AMs, or is it that most AMs now will detect running rootkits?

 

Responded via email in the support inbox

 

Please let me know if you have any further information (i.e. if you have self protection enabled or not, if it is just Dr. Web which you have installed, what was going on in your system at the time of the crash, etc.) It would definitely be easiest if we can reproduce it in-house.

 

64bit is progressing, but slowly as it is very low on the priority list still. If you can convert some hundred thousand users to 64bit quickly, let me know and I'll get it moved up in the priority

 

I'm biased, but this still stands from what I've seen EraserHW and I would both be very interested in other opinions on this as well, and if anyone does manage to bypass our detection, let us know and send us a sample

 

self protection definatly enabled, and definatly the latest version 188.

yep, just drweb and i was messing around with Virtual Machine.

will the .dmp file tell you more?

i will ask if they still have it.

 

Another question - does Edge "remove" these, or are we talking about detction only?

Thanks,

MZ