Prevx Edge - googleupdate.exe = malware?

I just installed Prevx Edge and it identified googleupdate.exe as malware. This file is in the appropriate folder under "program files" and was installed as part of Picasa (Google's free photo organizer). I'm thinking this is an FP - what do you think?

 

Re: Prevx Edge - googleupdater.exe = malware?

Probably a FP. Send Prevxhelp a pm and he will fix it up for you.

 

Yes, send me a PM and I'll get it sorted immediately

Click Tools and Settings > Save Scan Results and then send me the log entry which contains that file in it.

 

Do you think a way of automatically reporting FP's would be a good idea?

 

Saving an override right now in Edge (right click on the file > report false positive or Detection Overrides > Ignore) will send the report to us, however, it gets sent into the queue which includes other files and a lot of attempts by hackers to abuse the system.

So, it is generally fastest to send it through me or via our support inbox. We are going to be starting a system online which will let users send up false positives/negatives via the web which should make this process much easier.

 

Hmm..that makes me a little nervous.

 

No need to be nervous It is virus writers trying to get us to automatically change our opinion on a file (as some other "community" programs may do) by having dozens of computers mark a malicious file as a false positive. Our systems are very hardened against this type of attack, so, there isn't anything to worry about.

However, as I am basically always on Wilders 7 days a week, it would generally be faster to go through me

 

Couldnt it be also the trial users choosing "Trust" to get rid of the popup?

 

A PrevX forum here would be nice.

 

I second that. This would be a very good move and would allow some additional focus re. what is IMHO a very exciting new product.

 

Yes I did choose the "trust" option to eliminate red flag because I feel pretty confident it's a false positive, but it's still important to make sure and to update the user database.

 

Hey Victek,

If you are still having this problem please can you send me the file to the address that ive PM'ed you with.

Thanks