Ability to pust Agents to different subnets

Hello,
I installed True Image Echo Enterprise 10. I have the server on a 10.1 network. I need to push out the agents to all my computers. Using the Management Control, I can see all workstations under the 10.1 network but not under any other networks.
Is True Image allowed to push or deploy to other subnets?

I need to have all subnets and workstations having the agent.

How can I deploy the agent and have everything backing up over other subnets.

P.S. from the server where True Image is installed, I am able to connect to other subnets fine, just not using True Image.

Thanks for helping.

 

Hello imanco,

Thank you for choosing Acronis Remote Server Backup Software.

We are sorry for delayed response.

Please be aware that current versions of Acronis True Image Echo Enterprise Server and Acronis True Image Echo Workstation do not support deploying and managing agents in different subnets.

Thank you.
--
Marat Setdikov

 

And why not? That's a deal-breaker for us and now my boss is gonna kill me (figuratively speaking, of course)! We were under the impression that True Image would best LiveState in every way and now we're still stuck with that garbage software!

Please consider adding support for this feature as I prefer you guys over anything else that's out there! I will love you guys forever if you do.

 

I honestly can't believe that after all this time I have yet to hear any word regarding support across multiple subnets. Is Acronis really not going to bother adding this feature?

 

Hello efiggy,

Thank you for your interest in Acronis Remote Server Backup Software.

We are sorry for delayed response.

I'm glad to inform you that latest builds of Acronis True Image Echo Workstation and Acronis True Image Echo Enterprise Server do support managing Agents in different subnets.

Thank you.
--
Marat Setdikov

 

The communication between the Management Console and the agent is done via Multicast. I dont remember the multicast group, but it's on one of their documentation. One way to fix it is have that multicast group enabled.

Another is to update their newest version of the software which I have not tested.