Acronis Website

Is anyone else having troubles logging into the acronis website? It won't even let me create a new account. Is it down? I can't log in, can't request a forgotten password, anything.

 

Yes - and I desperately need a new build of TI to resolve an issue.

Seems to me that the site has had several issues in the past few weeks.

 

Good grief, I hope they didn't back it up with Version 11!

 

Hello everyone,

Thank you for choosing Acronis Disk Backup Software.

If you experience problems downloading from our website, please contact us via our Live Chat service, or forum Private Messages. We will do our best to provide you with a solution.

Thank you.
--
Marat Setdikov

 

Marat,

I think it is time to give an honest answer/reason in THIS FORUM why the US-Arconis-HP has been down for such a long time.
It is not normal.

I cannot imagine only one reason that you cannot give an answer.

Are you afraid of our laughing?

 

I have tried it also. This is what I have found:

- The Login page does not work
- The "Forgot Password" page does not work
- The "Create new account" page does not work.

Looks like they are having major web site issues.

 

...but pick Europe English from the list at the top and it is OK.

 

Thanks MPSAN. The login to Europe worked.

 

I had no problem logging into My Account, and/or navigating around the site. However they lost the record of all my registered Acronis products, ATI versions 6 to 11 for a start, plus some others. This information is crucial for downloading updates, or re-downloading if you bought the privilege, which I have.

Good job I was doing it for test purposes only. Hey, and all the "Buy" links worked.

 

lookout with the europe site it gives you licenseserver downloads and US keys do not work with it!

 

As I have mentioned, the UK and Australian Acronis sites are working OK and you can log and download. For the US'ers neither the UK or Australian downloads have the German/Dutch licence server requirements.

From Australia I can get the US website and if I click on My Account it reroutes via a browser certificate warning to the Russian Acronis.net site.

So I guess either some nasty malware is redirecting the site, and Acronis are having difficulty eradicating/finding the nasty or there is a routing problem, and they have temporarily rerouted to the Russian site. If people in the US can't get there, then there might be a geographic block on US DNS servers routing to the Russian site or the US based DNS and cache servers haven't updated themselves as yet.

There could be legal reasons for a geographic block if there is one.

Colin

 

How could a compnay that makes backup software lose
any data?

 

Would this be the "Mother Of All Oxymorons"?