Has Update been suspended?

Discussion in 'NOD32 version 2 Forum' started by Cosmo32, Jul 29, 2008.

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  1. Marcos

    Marcos Eset Staff Account

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    A PM with further instructions sent.
     
  2. mantra

    mantra Registered Member

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    thanks
    i did a fresh uninstall & clean regkey
    so right now i have the typical nod32 2.7 install
    but the trial version and paid mode update only if i click several time on the update button

    may i ask a question ? are there problem in the servers?

    where can i download the last nod32 2.7 in english?
     
  3. Marcos

    Marcos Eset Staff Account

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    PM sent.
     
  4. Biscuit

    Biscuit Registered Member

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    @Mantra

    Were you able to get the trial version of v2.7 to update at all?

    I have not been able to get a Trial Version of v2.7 to update for over 2 weeks!
     
  5. Marcos

    Marcos Eset Staff Account

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    V2 trial versions now use new dedicated servers that we have recently installed. Unfortunately, we assume that more than 90% of them is using a cracked version which places a big strain on the servers (especially given that all v3 and paying v2 users should have been updating fine for more than a week already, but the strain caused by v2 eval users is extremly high). I will seriously discuss the availability of v2 NT trial versions with the marketing and subsequently with our distributors as those who actually want to trial v2 cannot do so due to an extremly high number of cracked versions. If you are our reseller, please issue those interested in trialing v2 a temporary license, or generate one for yourself if you just want to install v2 on clients to scan their computers.
     
  6. mantra

    mantra Registered Member

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    thanks
    i have a full version (not cracked) and sometime doesn't update,it happened in the last 4 days before worked great , i mean for example 1 or 2 weeks ago
    the strange thing is that the trial version works

    by the way i gave a look at a torrent engine a view and found outt the 100% cracked nod version are V3
     
  7. robarnold

    robarnold Registered Member

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    Hi,
    Same problems here for the last couple of weeks as others are experiencing.
    Using V 2.7.
    Tried reinstall after removal and registry sweep. Unable to update at first(told version already up to date despite it being obvious that this was not the case)
    Over the last few days have managed to update manually after clearing cache and pressing update several times.
    Extremely frustrating since I've been waiting for some kind of fix to be applied to servers and it seems from what I read here that they are now supposed to be fixed. Worry is that if ESET thinkthey are fixed no more steps will be taken to improve things

    Hope you manage to sort it soon because I dont really want to change to something else.
    Cheers
    Rob
     
  8. ASpace

    ASpace Guest

    Marcos , it is only ESET company who can do anything (whatever it is needed) to stop/limit the cracked version usage of NOD32/ESS products . Sales and regular users suffer from that . 90% is too much !!! Can't you really distinguish between real trial and a fixed version ?

    The easiest way is to simply stop supporting v2 trial versions and move them to v3 . Those who would like to trial v2 , let them use NFR licenses . This way you can assure better control. And for those who might say that it is stupid to stop v2 trial users - well , v2 is not the ESET future , this is a version which will stop working/updating (early or later this will happen) ... and 9x users can request a trial NFR license , 2000/XP/Vista should use the currently supported version (3.0) - if they have problems , it is the Support dept. to help .
     
  9. Biscuit

    Biscuit Registered Member

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    I'm not sure that I understand this, why not just block "cracked" versions? or tweak the software so it's secure? I've been supplying & installing v2.7 for several years & have never had this problem before. It has stalled my supply & sale of Nod32. The new servers simply do not work. I am visiting & supporting many customers a day & cannot usually go through the temp licence routine. I don't use Nod32 to clean computers, I install Nod32 AFTER I have cleaned a computer, or have supplied a new computer. If you have closed the v2 Eval updating then please say so, claiming that the servers are running is insulting as I have not been able to update a single v2.7 Eval for over 2 weeks now.
     
  10. ASpace

    ASpace Guest

    @ Biscuit

    Hi ! I completely agree with you about the cracker versions - ESET must find way to completely block them and not let them live one more second .

    Why don't you install v3 on new computers . I am sure most of your clients don't use 9x computers . I currently have no home user client or SB client with 9x computer , I suspect it is the same with you . v3 is not that bad as you might think , especially for small businesses or home users. Moreover , it is known fact v2 is a dying version , it will early or later stop updating ...
     
  11. Biscuit

    Biscuit Registered Member

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    A year on, there is still no full v3 suite available! Nod32 for Exchange anyone?

    V3 is resource hungry & still seems to be buggy (from reports on here).
     
  12. Biscuit

    Biscuit Registered Member

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    Correct, I have no customers still on X9x - apart from my Mother-in-law! :ninja:

    I tried v3 on a some new computers (HP Intel E8400 2gb Vista32) but there was a slight but noticeable slow-down, so I went back to v2.7.
     
  13. ASpace

    ASpace Guest

    The full suit for v3 products - no such thing BUT there is a full suit of v2 products . Moreover , you need an Exchange version only for Win servers running Exchange . On these servers/on these machines , you can simply run NOD32 v2.7 + its XMON . On all other servers , on all other workstations , you simply run v3.0 . I have plenty of clients running mixed environment (v2.7 and v3.0) and although it is a bit ... different at the beginning , you'll easily get used to this.

    Try the product on your own computers , try it on your clients . Too buggy is definitely not correct . "Buggy" means program errors on many clients but in reality there will always be something specific that causes a conflict or a problem . 3.0.5xx were buggy , however 3.0.669 is not a buggy one.

    Greetings ! :thumb:
     
  14. Biscuit

    Biscuit Registered Member

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    I don't like running mixtures on systems, hence everything I have is running v2.

    That's the problem I think, I wouldn't trust v3 on my own systems, so I can't run it on my customers. Also my own systems are mostly connected to servers, so I go back to the v2 server suite thing. I can't test things on customers, I don't think it's a professional way to go about my business.

    :doubt:
     
  15. mantra

    mantra Registered Member

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    well i use a full nod32 v2.7 version
    if i must install the v3 , i will change a new antivirus like avast ,kaspersky or avg
     
  16. ASpace

    ASpace Guest

    I am sorry to notify you (if you still haven't understood it) that :
    • version 2 is no longer developed
    • version 2 should be supported with lower priority (mostly for Microsoft Windows 9x users)
    • version 2 updates are going to be stopped more or less 2 years after v3 was officially pushed out (this means approximately at the end of 2009)
    • version 3 is currently getting better and better (in detection of active threats , dealing with them , speed , updates size , etc)
    • ESET work on new version(s) of their products (including v3 more or less developed further-improved) and it is not v2 which is being improved
    • versions 3.0 or higher are the future , not v2

    You are alive because of the future not because of the past . So if you don't like the future , you can't survive . If you don't like v3 , its programme design (not simply the GUI but how it works) , then ESET products are not for you. Fact!

    You cannot fight future threats with technologies from the past . Fact!
     
    Last edited by a moderator: Aug 9, 2008
  17. Biscuit

    Biscuit Registered Member

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    I think Mantra has a good point.

    If we must change our AV product, then it makes sense to investigate & review all available products.

    I must admit that I'm very unhappy with the closure of the v2.7 eval update servers.
     
  18. noway

    noway Registered Member

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    I think people can put up with occasional software problems if communications are good, workarounds are available and the vendor gives honest accurate answers about what is happening and why. If this is not the case, doubt creeps into the equation and reputations suffer. After the last time this happened (Dec 07?) we haven't seen much progress in the following:

    Honest info on Eset web site re what is happening and why. Maybe we'll be understanding about it! Try to say it without blaming trial users, old version users or users of cracked software. This is YOUR baby so don't blame the users, whatever they're using.

    Downloadable standalone sig packages that users can d/l from some web site manually and install themselves when automatic updating fails.

    A specific end of life date for v2.7. This has got to be one of the roughest version transitions I've ever seen from any company. Consider everything possible that could have been done to make it smoother, like longer beta testing/delaying release/less radical changes in the software, etc. People don't want to see big changes in software they are already satisfied with, unless they are changes for the better.
     
  19. mantra

    mantra Registered Member

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    are you able to update the 2.7 ? without click on the update button

    full or trial?

    is there a list of the new eset servers?
     
  20. cerBer

    cerBer Registered Member

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    No, they can not, due to serious mistakes in design of protection.
    possibly offensive text removed by cerBer
     
    Last edited: Aug 10, 2008
  21. mantra

    mantra Registered Member

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    can i do a question ?

    are there still problem with the servers i mean for 2.7 ?

    is there one with 2.7 trial or paid that can update . easily, easy, light


    thanks
     
  22. Marcos

    Marcos Eset Staff Account

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    Is there any problem updating after you followed my instructions?
     
  23. dejanr

    dejanr Registered Member

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    Macro, please, give me instructions for updade NOD v2.
    10X :)
     
  24. Biscuit

    Biscuit Registered Member

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    Myself & all my customers are now updating normally with paid versions of v2.7 without needing any tweaks.

    Version 2.7 evaluation version will not update at all. It would appear that Eset have closed the "eval" servers for v2.7. This seriously affects my ability to resell Nod32 as now when I visit a site, I must go online using the customer's computer & use the Eset partner site to buy a licence - displaying the licence price right in front of the customer. I would previously have installed v2.7 eval version & then forwarded the username & password later. This is a big kick in the teeth from Eset.
     
  25. Marcos

    Marcos Eset Staff Account

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    This is not true. We have actually added a bunch of new update servers dedicated just for trial v2 versions, but the problem is that all cracked versions update from the same folder which causes an extreme strain on the servers. You can create a 1-month NFR license that you would use when installing v2 on clients' computers.
     
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