NOD32 no longer updating properly

Discussion in 'ESET NOD32 Antivirus' started by BurtieLad, Jul 26, 2008.

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  1. iopa

    iopa Registered Member

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    Hello Marcos,
    I tried it on my PC and on another one, as I wrote in my previous post.
    After deleting the cache I did get the updates, but I had already removed the 10MB file, so I updated with the 3313 update.
    I'm afraid I can't recreate the problem now, as re-downloading the updates in my mirror worked fine.
    If I'll get the error again I'll inform you.
    Should you need anything else, please send me an email or PM.
     
  2. WEG

    WEG Registered Member

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    I am still getting the 10mb download on my clients but it is not anywhere in my server mirror folder please help. It keeps trying to download NOD5428.nup which is not on the server.
     
    Last edited: Aug 1, 2008
  3. stanr

    stanr Registered Member

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    It's a known fact that a AV with an out of date virus database signature file is useless. The last 4 or 5 days I find Eset saying Nod 32 is up to date while I see here that it is not.

    So are you guys at Eset going to fix this problem of no automatic updates?

    If so, when?
     
  4. Philippe_FR22

    Philippe_FR22 Registered Member

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    Hello,
    Just to say that NOD32 updated successfully and automatically to 3317... Servers problem seems to be solved by now.

    Juste to speak about previous post, I remarked, too, that NOD said that database was up to date while it was not the case !!!

    I'm sure there is something to fix about that..

    Thank you Eset
     
  5. Winf2005

    Winf2005 Registered Member

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    which servers have you used?
     
  6. WEG

    WEG Registered Member

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    I have had a ticket in for 2 days with no response or followup at all.
     
  7. Philippe_FR22

    Philippe_FR22 Registered Member

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    If the question is for me, I did not select any server, NOD32 is configured with automatic selection.
     
  8. Philippe_FR22

    Philippe_FR22 Registered Member

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    Just speaking about support. I contacted yesterday French support for eset. I filled the whole dedicated form with my licence number etc... and the complete detailed description of the problem. Therfore I specified that I just updated to the last release...

    ESET support answers was : please download the last commercial release and install it. If problem subsists, please call us !!!!

    Well, I suggest that before selecting people for a eset technical support job, eset verify that they can read mails...

    More seriously, we could expect more personalized support and moreover, when detailed technical description is given...

    However I can thank you all contributors to this forum and all forum technical supports because generaly, major submitted problems are solved due to all this community !

    Regards
     
  9. guest

    guest Guest

    US support is no different. I would send them a detailed issue and they would respond with something like "Try again and let us know..."
     
  10. WEG

    WEG Registered Member

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    My issue has been resolved. I was using client updates and that seemed to break, so now I am doing ERA update and it works.
     
  11. Biscuit

    Biscuit Registered Member

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    This is crazy, 5 days later & there are still problems.

    I'm now getting customers ringing & complaining, also any new customers today we have had to put them onto Kaspersky because their new Nod32 installation simply will not update. :mad:
     
  12. loser

    loser Registered Member

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    well i downloaded the new v3 669 version and tried it again, and it updated instantly.

    but again, my internet and computer are acting weird, sluggish, random hangup's.

    so i went back to 2.7, and surprise surprise, no updates what so ever.:rolleyes:

    seriously considering getting a refund as this is beyond ridiculous.

    v3 wont work correctly on a FRESH sp3 winxp pro install and v 2.7 wont update passed the extremely old virus signatures...


    hey biscuit, how is kaspersky?
     
  13. Bubba

    Bubba Updates Team

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    This being the dedicated Eset support, other AV discussions would be off topic to this forum. We ask that those discussions be taken to our other anti-virus software forum Please.
     
  14. loser

    loser Registered Member

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    understandable, and i apologize, its just this situation is getting out of hand and its frustrating.

    and the only "official" answer from eset is,
    and that was 2 days ago.

    being a new customer of this software, this is disappointing.
     
  15. stanr

    stanr Registered Member

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    I join you in your thank you to Eset for fixing or whatever to cure the problem. I got the latest, 3318, this afternoon.

    But, still, Eset should not be telling me that my database is up to date when it's not. This creates a false sense of security.

    I understand that nothing is perfect and stuff happens. If it's not up to date, if it can't connect to the update server..tell me.. so I can take action to limit possible problems until the wrinkle is ironed out.
     
  16. Marcos

    Marcos Eset Staff Account

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    The problems with huge updates will disappear completely with the increasing number of v2 user upgrading to v3. Also take into account that v2 will not be supported forever. Although no exact nor rough date has been set for discontinuing v2, this will happen in further future (certainly not within a couple of months) and will be announced quite long before it takes place.

    As for the issues you've run into while using v3, could you please tell if disabling the real-time, web access or email protection makes a difference and what exactly you were doing when the slowdown occurred? It§s very likely that we'll be able to find the cause with your cooperation.
     
  17. loser

    loser Registered Member

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    in order to give you a specific answer as to which exact feature it is i would have to uninstall v2.7 and reinstall v3.

    as i cannot update right now, id rather not do that, because i would be stuck with really old definitions.

    i apologize.

    although, i can guarantee it was something in the web protection module.

    the problems only happened when i used the internet in any way. namely internet explorer or firefox.

    i tried disabling the web protection module but the sub features were still working. http checking etc..

    when i went through and disabled web protection and unchecked everything under it, http checking etc.. my internet and computer went back to normal.

    problem was, when i rebooted my laptop, all those features were re-enabled.

    the email module i disable because i dont use email, in any way shape or form.
    but again, on reboot, it was re-enabled.

    are these modules not meant to be disabled?
    if so why even give the option to?

    something else that i noticed, when i disable the imon in 2.7, all sub features are disabled as well, in version3 disabling web protection does not disable the sub features.
     
  18. Marcos

    Marcos Eset Staff Account

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    I made 2 tests with v2 yesterday, in each case I subsequently updated v2 15 times in a row. Currently only cracked or old 9x v2 versions might not update at the first attempt. Should you still have problems updating the commercial v2, please try reinstalling it and drop me a PM if update fails. At least I could provide you with access to a v2 mirror until we pinpoint the issue.

    Enabling/disabling email protection does not have any impact on system performance if you don't receive email and thus don't need to use the email scanner.

    Right, these modules cannot be disabled permanently for security reasons, but if you want to have certain (or all) applications excluded from scanning, you can mark them as excluded in the appropriate setup window.

    In v2, IMON used to check both the POP3 and HTTP communication. In v3, these modules are separated. Don't know what exactly you mean by sub features though.
     
  19. Biscuit

    Biscuit Registered Member

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    Had to send my first refund today. Probably lost a customer too. :(
     
  20. Marcos

    Marcos Eset Staff Account

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    EAV/ESS have been updating fine for the last 3-4 days, even manually at the first attempt. V2 has been updating at the first attempt since yesterday, just those with cracked v2 trial versions and old v2 9x trial versions can be delayed now.
     
  21. acooldozen

    acooldozen Registered Member

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    Location:
    White Rock, BC, Canada
    ;) Working just DaNdY las two days. Thanx PeOpLe!
     
  22. cocolucho

    cocolucho Registered Member

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    Pretty good, working 100% thank you very much
    greetings from Peru
     
  23. Oleg

    Oleg Registered Member

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    Working now :)
     
  24. gaby2300

    gaby2300 Registered Member

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    Clearing the update cache and updating afterwords solved the problem for me. :D I work with Windows XP SP3.
     
  25. loser

    loser Registered Member

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    Sub features, meaning, anything that falls under the Web Access protection tree.
    mainly http checking.

    when you disable Web Access protection, it DOES NOT disable http checking.

    in version 2.7, it did.

    Excluding applications under the Web access protection->Http->Web browsers tree, doesnt work.

    both of my web browsers still acted sluggish and slow.

    only after unchecking/disabling all features under web access protection tree did my browsers and internet act normal again.

    and what exactly do you mean by security reasons?

    how can disabling email protection be a security risk if the client does not use ANY form of email?

    and shouldn't that decision be left up to the consumer?

    excuse me? are you trying to insinuate that im using a "cracked" copy?
    i was referred to this program from an I.T friend as he told me its leaps and bounds better then any Symantec product.

    so far in my 2 weeks of usage/problems with version 3, i found version 2.7 and it worked flawlessly, but between updates failing and getting comments like that, im afraid to say ill be moving to a different product.

    as for my opinion, your company hit the nail on the head so to speak with version 2.7, and you should of stuck with that.

    version 3, is nothing more then the un-configurable, bloated software you normally get from mcafee, symantec, etc...

    good luck.
     
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