Please realease a new edition in order to completely solve the problem

Hi, Frederic
As a fans of kapersky antivirus and lns,I find Incompatibility of LnS and Kaspersky Anti-Virus.I try many kav versions including in kav6,kav7,kav8.Your solve ways early can not completely solve it problem.Please come out a new version of LNS to solve it.

 

Hi cleverapple1,

Before talking about a new edition, I need to understand what the issue is exactly.

So far the only known issue is with KAV 7.0.1.321 and further releases.
Nobody else mentioned still issues after using the patch I've provided, or issues with previous releases of KAV (and without the patch). So I suspect we are faced to another different and unknown issue.

So, could you send me some minidump files (at lnssupport@soft4ever.com) and we will investigate. Also tell us which version of Look 'n' Stop and which driver you were using when the crash corresponding to the minidump file happened.

Thanks,

Frederic

 

I use lns 2.06 final. When update kav or after update finished and restart computer ,system will crash(system will appear blue screen and restart).I have uninstalled kav.Now it come back to normal.I do not how to get files you need.

 

Minidump files are created in c:\windows\minidump after a crash occurred.
Probably you have still some files there, just send us some of them (2 or 3) for different dates, assuming they correspond to the crashs you are mentioning.

Also I guess you are using LnS 2.06 + patch described here:
https://www.wilderssecurity.com/showthread.php?t=197973&highlight=kapersky
(you can check the version of c:\windows\system32\drivers\lnsfw1.sys, "Product version" in the file properties should be 4.03 k1 or upper, k2,k3).

Thanks,

Frederic.

 

Thanks,I have find Minidump files and send some minidump files to lnssupport@soft4ever.com. Please check them. Product version of lnsfw1.sys in the file properties is 5.03.

 

5.03 is the version of "lnsfw.sys" (the other driver).
Could you check again the version of "lnsfw1.sys" ?

I've received the minidump files, and I will look at them, but if your are not using a driver with version "4.03 kx" (x=1,2,3), it is "normal" you get this kind of crash with Kav (however it should be with particular versions only).

Frederic

 

The version of "lnsfw1.sys is 4.03k1.Please tell me how to get the newest version the file.Thanks!

 

Here is the link to the k3 version (this is the most recent driver available for lnsfw1.sys):
http://looknstop.soft4ever.com/Beta/lnsfw1/LNSFW1-k3.zip

It contains another fix related to the DLL filtering.
Maybe it will solve your case as well (I haven't checked yet the Minidump files).

Frederic

 

I've analyzed the Minidump file and the lnsfw1.sys driver is not involved (at least directly) in the crashes.

So probably updating to the "4.03 k3" for lnsfw1.sys won't help.

Except the last file you sent, all crashes occurred in "afd!AfdFastConnectionReceive" and the process "livesrv.exe" is referenced.
This seems to be a BitDefender process to watch for new versions.
In addition to Kav and Look 'n' Stop, do you have also some BitDefender products installed ? (maybe there is conflict between all these security programs).

Here are the details:

Code:

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x35

PROCESS_NAME:  livesrv.exe

LAST_CONTROL_TRANSFER:  from 804f0176 to 804faf33

STACK_TEXT:  
b63648d4 804f0176 00000035 890e33c0 00000000 nt!KeBugCheckEx+0x1b
b636494c 804f018f 89c28638 890e33c0 890e3470 nt!IopfCallDriver+0x18
b63649c0 804f018f 8972cba0 890e33c0 890e3494 nt!IopfCallDriver+0x31
b6364a98 804f018f 89799b30 890e33c0 89479780 nt!IopfCallDriver+0x31
b6364aa8 b73773a4 00000000 00000008 b6364b1c nt!IopfCallDriver+0x31
b6364b10 b736a422 8916c758 010db6cc b736a422 afd!AfdFastConnectionReceive+0x25f
b6364c5c 80581487 89155ea0 00000001 010db640 afd!AfdFastIoDeviceControl+0x713
b6364d00 8057a274 00000328 00000314 00000000 nt!IopXxxControlFile+0x255
b6364d34 8054261c 00000328 00000314 00000000 nt!NtDeviceIoControlFile+0x2a
b6364d34 7c92e4f4 00000328 00000314 00000000 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
010db694 00000000 00000000 00000000 00000000 0x7c92e4f4

The last minidump is completely different and is not related to a network issue.
The involved driver is "spwp.sys".

Here are the details:

Code:

Debugging Details:
------------------

Unable to load image spwp.sys, Win32 error 2
*** WARNING: Unable to verify timestamp for spwp.sys
*** ERROR: Module load completed but symbols could not be loaded for spwp.sys

BUGCHECK_STR:  0x19_20

POOL_ADDRESS:  896ee5f8 

CUSTOMER_CRASH_COUNT:  5

DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT

PROCESS_NAME:  Idle

LAST_CONTROL_TRANSFER:  from 8054c583 to 804faf33

STACK_TEXT:  
bacd3bf0 8054c583 00000019 00000020 896ee5f8 nt!KeBugCheckEx+0x1b
bacd3c40 806e9d16 896ee600 00000000 806e56b8 nt!ExFreePoolWithTag+0x2a3
bacd3c58 bab28c91 89da2e78 896ee600 00000000 hal!HalPutScatterGatherList+0x1c
bacd3c78 ba5faaff 89da6588 89e3a52c 89e3a008 PCIIDEX!BmFlush+0x29
bacd3ce8 ba6b8d54 89d9a0a4 89d9a030 00000000 atapi!IdePortCompletionDpc+0x75
WARNING: Stack unwind information not available. Following frames may be wrong.
bacd3d28 80546e6f 89d9a0a4 89d9a030 00000000 spwp+0x11d54
bacd3d50 80546d54 00000000 0000000e ffffffff nt!KiRetireDpcList+0x61
bacd3d54 00000000 0000000e ffffffff bef7ffff nt!KiIdleLoop+0x28

Regards,

Frederic

 

I use bitdefender and kaspersky ,lns as my security programs.It is very strange that they can exist together very well in another computer a year ago.Thanks for you help!
Good luck!