Error removing USB devices after cloning

Discussion in 'Acronis True Image Product Line' started by madmike73, May 29, 2007.

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  1. shieber

    shieber Registered Member

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    Curiously, the error seems to be coming from rundll32.exe, which reports:

    The instruction at "0x000010e1" referenced memory at "0x000010e1". The memory could not be read


    The instruction is trying to read itself?
     
  2. Biker

    Biker Registered Member

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    I wonder if that would have anything to do with the message that follows the initial error message - something to do with windows ending the procedure to prevent possible damage because a .dll is attempting to run as a .exe, or words to that effect?

    BTW I'm no further forward - I thought the XP upgrade/repair had worked but apparently not - whenever I reboot it goes back into Windows setup and fails because it "can't find the version of Windows" I'm attempting to repair. I thought perhaps if I leave the machine on line for long enough, with occasional shut-downs it may eventually update itself. Makes a promising start on shutdown, saying "installing 1 of 80 updates" but just pauses for a few moments before switching off. I despair. Thinking seriously of starting again from scratch, ditching Acronis and going back to Paragon (which I hated but was never as much trouble).
     
  3. swingtrader

    swingtrader Registered Member

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    I have exactly same problem after cloning. However, I found if I left click on the safely remove hardware icon, a gray floating menu pop up and prompt my to stop the hardware ( e.g a USB drive). If I right click and try to open the dialog, I got the exception. It seems just the GUI went dead (hotplug.dll) after cloning. I carefully compare the related file version and they all seem to be fine. Hopefully the damage is limited.
     
  4. ramjet1

    ramjet1 Registered Member

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    I have also run into this problem. I am using a HD that was loaded from an image using the Seagate DiscWizard program - version 10.0, build 5,018 - that came with my HD. However, I only had this problem after I plugged in a Creative Zen Vision M to charge and sync to. I have used the safely remove system tray item before and it worked fine, then. This time I started getting the "exception occurred ...shell32.dll, control_rundll hotplug.dll". I have not tried to reload a drive with any of my image backups, however. I guess I need to do something else to be sure. Anyway, maybe the Creative Media player has something to do with it? If Acronis comes up with an easy fix, short of repairing, this would be great.
     
  5. Harryc

    Harryc Registered Member

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    I have this exact same problem. Not much to add to the data point beside saying that it occurs on a Thinkpad X31 after cloning a 30GB to a 100GB Hitachi drive using a version of True Image 11 downloaded yesterday.
     
  6. shieber

    shieber Registered Member

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    For what it's worth, I have not noticed any harm as aresult of the error pop up when removing a usb. It seems to work fine, but generates the error message after the hotplugdll disconnects the usb and and tries to update the usb hardware list of the safely remove hardware program.
     
  7. Josh295

    Josh295 Registered Member

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    For what its worth:

    I just built new computer, and wanted to test Acronis before I installed any programs, moved any data, etc. This was fresh XPsp2, with updates.

    So, about 10days-2weeks ago, downloaded the trial version of Acronis Home 11. Seemed ok, made a HD backup of my C drive, to 2nd HD (not using RAID). It was only AFTER I did a restore of that image that I started experiencing the same error. It does seem to dismount the usb drive, but get that error. I un-installed Acronis, but to my surprise, I continued to get that error. I've since re-installed xp completely.

    Josh
     
  8. Obelix Otto

    Obelix Otto Registered Member

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    Hello Michael,

    I also have problems removing USB devices after restoring a True Image 11.x image (an exception occurred while trying to run "shell32.dll,Control_Rundll hotplug.dll"). I tried a clean install, but the problem remains.

    When using True Image 10.x or Norton Ghost 2003 after a clean install there are no problems when removing USB devices.

    Could you provide also provide me with an updated ISO of True Image 11.x?

    Obelix
     
  9. shieber

    shieber Registered Member

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    I think you have to send in a request to Tech Support to get an iso.

    Btw, if anyone finds a way to make windows stop give this error message, short of doing a windows repair and then having to do all the updates since sp2 was released, please let me know. It's undoubtedly just one darn file or one darn registry key that's cause this problem (which occurs only on some machines) after ATI 11 restore has been run.
     
  10. rdmips

    rdmips Registered Member

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    Hi all,

    I was 1 week to work about this problem, it's acronis version 10.0 i make image with version 8.0 and i deploy it, I didn't have any problem.

    Thanks
     
  11. shieber

    shieber Registered Member

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    Do you mean that, after the problem showed up, you made an image with ATI 10 and then restored it with ATI 8? And that fixed the problem?

    Or do you mean that you restored an image that dated back to before the problem showed up?
     
  12. rdmips

    rdmips Registered Member

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    You must make image with Acronis v. 8 and after you can deploy with what do you want, but i think the problem is inside the engine acronis v. 10 ok
     
  13. xp_1839

    xp_1839 Registered Member

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    There is no need to do a repair installation of Windows XP.
    Below is the steps I took to fix the problem (Windows XP SP2):

    1. Boot using the cloned drive
    2. Un-install Acronis True Image v.11
    3. Restart when prompted
    4. Install Acronis True Image v.10
    5. Restart when prompted
    6. Use Acronis True Image v.10 to clone to working drive
    7. Power down when done
    8. Disconnect cloned drive
    9. Power up with working drive.....now the error message "An exception.." should be gone when removing USB drive!

    Note: Acronis True Image v.10 failed to boot into Windows when used to clone Windows Vista. So use Acronis True Image v.11 if you are running Vista.
     
  14. HussainR

    HussainR Registered Member

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    I purchased and installed TI V.11 recently and I experienced the same problem with my USB HP Pocket Drive. I have uninstalled TI V.11 and I still have the exception whenever I attempt to safely remove the USB drive. I do not have TI V.10 to solve the problem, so what do I do in this case?
     
  15. port50side

    port50side Registered Member

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    I am in the same situation and have asked Tech Support for assistance however to date no response but perhaps after the USA comes out of the weekend an answer may appear.

    Some users say a repair install of Windows however I hope that there is a workaround from Acronis before I need to do that.

    All very annoying however in a strange way I still like the product. At the moment I need to power off the system prior to removing my external HDD.

    Regards
     
  16. shieber

    shieber Registered Member

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    I unistalled ATI 11 a day or two afteer it came out. I then reinstalled 10.

    I've rstored brom backups and it doesn't help. Are yo saying a clone (as opposed to making a backup image file) fixes the problem?

    BTW, with ATI 10, you have to do a windows repair is you restore Vista or else you get the boot up prob you cited.

     
  17. shieber

    shieber Registered Member

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    You might find that, despite the error messages, if using the Safely Remove Hardware icon/command, yo get a safe to remove hardware, then you can. The error messages occur after the dll has dumped and released the device.

     
  18. port50side

    port50side Registered Member

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    Thanks - the error message appears immediately on activating the icon and I never get an opportunity to stop the device - my only option is to assume that the HDD has not been stopped.

    I sent in the fault file to Tech Support last night so perhaps they may find something although this thread has been going for a while now without any definitive word or suggestions from Acronis.

    At times I wish these companies would simply say we have a bug and are trying to find a solution but I suppose the lawyers get in the way (?).

    Regards
     
  19. shieber

    shieber Registered Member

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    That's a worse problem, I think, than other of us have experienced. \

    If the harddrive is set up so that it doesn't use write-caching, then if you wait a minute or two after the last write, you should be able to unplug it with impunity. Windows might report that the device stopped working when you disconnect it -- indeed it will have when it's unplugged -- but it should hurt the hdrive.
     
  20. vwq47

    vwq47 Registered Member

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    (I'm in Brisbane too.)

    I have had the same error message for a few weeks and finally found this discussion. I have SEAGATE Diskwizard, and I recall that I was offered and accepted an update some weeks ago. Now I realise that this is basically the Acronis software with another name.
    ANY help in getting things back to normal would be gratefully received. I have not actually used the software since the upgrade. Seems strange that it would have this impact under those circumstances.

    Dave
     
  21. port50side

    port50side Registered Member

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    Good to see a few Aussies on the forum!

    I am no further advanced on this matter. The Tech Support is now saying that it is a Microsoft issue which is a bit of a big statement to make without any input to support its position. I am still working with Tech Support and have asked them to reconsider their position given the way the fault developed and some of the issues raised in this thread.

    All I really want Acronis to do is provide me with advice on an issue which seems very likely to come from its software. I plan to follow up the issue with them as my requests are not unreasonable since I have spent my hard arned cash of their product which at the moment is not living up to expecatations.

    There is a new update version of the ATI 11 which was released today and will load that up over the weekend however if the Windows systems files have been altered by ATI 11 then it is problematic that they can be "repaired" by an updated version of the same software! Last night I checked there was no change log so am unsure what has been updated.

    If all else fails some users have noted that a repair install of Windows will solve the issue -would be interested in your comments if you take that path.

    Regards
     
  22. shieber

    shieber Registered Member

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    "It's a MS prob" often means "I dunno" ;-)

    Some that have had the problem had it go away by running a reg fixer-upper. Didn't work for me.

    Folks without ATI have had this prob too, and some very similar (rundll rather shell in th error msg). So it's not exclusively an ATI thing but it's extremely rare and all the recent reports appear to be from you, me and maybe one or two others, all that installed and ran ATI 11.

    A repair install will probably correct the thing, as it's a big a nd mighty hammer but I don't want to go that draconian for what appears to be an annoyance rather than functional error.


     
  23. port50side

    port50side Registered Member

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    Thanks.

    It is an annoyance for my flash drives however for the external SATA HDD I am reluctant to disconnect it without some assurance that it is indeed stopped hence my need to power down prior to disconnecting.

    An "annoyance" yes but one which I feel Acronis should be a bit more on the front foot trying to solve as the product seems good except for these glitches.

    At the moment I am telling my friends to hold off buying and wait to see how Acronis responds tp this issue.

    Regards
     
  24. port50side

    port50side Registered Member

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    Just an update - Tech Support got back to me following their "its a Microsoft problem" and my somewhat pointed response highlighting that I expected a better professional effort than that!

    However the best that they could do was suggest a repair install which I did - a trap for players here is that a "silent install" of Widows Update version 7.0.600.381 in July has created problems for people like myself who want to download all the updates following the repair. Read all about it here at
    http://windowssecrets.com/articlePrint.php?uaid=070927-03. The solution recommended in this article worked perfectly.

    So I now have my system back working normally with ATI 11 loaded but there is no way I am going anywhere near the new update as it may upset my system files again and all of this mornings work would be wasted.

    So what lessons have I learnt - (1) Stay away from new software releases until all the bugs are ironed out (2) never use the Acronis safe zone (3) never mess with the master boot file unless you know exactly what the changes are you are making and (4) perhaps see if one can get a free trial of the Norton product.

    Thanks to everyone who assisted me over the last week or so.

    Regards
     
  25. shieber

    shieber Registered Member

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    But will the problem recur if you restore a tib to the system drive again? Methinks it shall. I've had the prob pop up after ATI 10 restores of ATI tibs. ATI 11 was removed frm this pc the same day it was first installed since it didn't see my RAID.
     
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