Error reading whitelist

I am currently getting an error now:

"Antispam: Error reading whitelist"

which affects my use of Outlook 2007. I get the same error when Outlook is not running and I try and adjust the settings for the Whitelist or Blacklist.

It basically makes the Antispam module unusable.

I'd appreciate some help/feedback from Eset - this is about the 3rd or 4th issue I have reported concerning the Antispam, with no response as yet. I am assuming that the purpose of Beta testing is to improve the product and spot bugs. But the combination of the incredibly poor performance of the AS and lack of response has me wondering if ESS will no be a workable solution because of the AS. Right now, I'd rather have ESS without any AS than with it as it is.

 

OK. Now I can't get the Antispam to work at all, and trying to access the Whitelist or Blacklist causes as freeze up of ESS.

I have uninstalled and reinstalled, to no avail.

I need some help here from ESS - how can I manually delete what may be a corrupt whitelist?

If I can't get an answer, I'll just uninstall and be done with ESS. This kind of behavior in an RC is unacceptable with no support.

 

I encouter the same problem, still trying to figure out what happen

 

Please try deleting the following files and restart the computer:
C:\Documents and Settings\%USERNAME%\Application Data\Eset\Eset Smart Security\ekrnSmonBL.dat
C:\Documents and Settings\%USERNAME%\Application Data\Eset\Eset Smart Security\ekrnSmonWL.dat

 

Thanks, problem solved.

 

Yes, thanks. Me too.

 

I cant even locate those 2 files on Vista
I have searched with advanced options (system and hidden) and those files dont exist.
In fact, those paths dont exist in vista, the closest I found was:
C:\Users\%username%\AppData\Local then there isnt eset subfolder

Any other info appreciated

 

Found it, located on Vista Under:

C:\Users\%username%\AppData\Roaming\Eset\Eset Smart Security

 

OK, so what do I do if I get this same error in Vista? I cannot find the files on the system, including the folders listed above.

How can I fix this?

The Anti-spam is really not ready for prime time.

 

I'm running Vista, too, and I'm not able to locate the files mentioned in any of the directories mentioned above. I've even done a search for the files, and they are nowhere to be found. Any other ideas? This error is really annoying, and the spam filter isn't doing its job.

Thanks!

 

Any fix for us Vista users??

 

I've seen that the release of the final version is due tomorrow, Nov. 5th. Unfortunately, I'm not going to feel good about buying it unless I know that this issue has been fixed, or if someone at ESET can tell me how to get rid of this whitelist issue within Vista...