NOD32 Enterprise Opinions?

Hoping for a little feedback folks

We're currently using Trend Officescan on around 400 machines.

We've used it for a fair few years, and to be fair it's been pretty solid. There have been a couple of issues/incidents lately that have caused us quite a bit of work, as well as a feeling that it's getting more and more bloated.

Basically it's made me look at what is available rather than simply renewing when it comes up.

NOD32 always seems to do well in tests and seems to get good feedback so I thought I'd have a look at the Enterprise edition.

I've got a demo key and am in the process of working through all the options and basically seeing what it can do, and trying to get a feel for how it handles configuration changes (especially with machines that aren't online at the time of the change).

Anyway, to cut to the chase I'm interested in hearing from anyone who is also using the Enterprise edition as to how you find it.

TIA.

 

Hi !

Enterprise edition of NOD32 includes protection for workstations of Windows/Linux and protection for file servers . You can additionally get protection for mail servers . EE version is well organized and simple to manage , you can see detailed reports of threats , can create groups and manage them , clients's configurations can be fully controlled and you can choose to make them fully automated , you just light-up the RA Console and see that everything has been done for you automatically . You can also easily push tasks to clients . There are variety of options to install NOD32 to all clients .

Here are two useful readings you can see to learn more about NOD32 in general and its EE:

@ RA Overview (English , PDF)
http://download1.eset.com/manuals/ra_ovw.pdf

@ RA Install Guide (English , PDF)
http://download1.eset.com/manuals/nod32raman.pdf

 

Thanks for the reply.

I have it the LAN Server, and RA Server and Console installed on a Virtual Machine and have created a package and done a push install to a few workstations.

So far so good, though of course the more I play I see settings I would like to change.

I've managed to create configuration profiles and I know how to create a task to deploy the configuration change etc, but what I'm not clear on, and what the documentation doesn't seem to cover too well is how, if you want to make some global changes, clients that are offline at the time of the change are dealt with - do they pick up the configuration changes when they next startup?

Also what is the default update frequency?

I've grown used to Officescan where everything is pretty much realtime in that you change something on the server and it polls each client immediately with the changes.

 

Not exactly when they start-up but when connect to the Mirror where they'll get the new configuration/changes . By default they'll connect to the Mirror on start-up

On-start-up and every 1 hour

 

Correct - next the client connects to the RAS (or updates from the mirror depending on how you have chosen to push the config) the changes are applied.

Cheers

 

OK thanks, sounds like I was a little impatient perhaps in waiting for the settings to apply on a machine that had been switched off.

I'd appreciate any general comments/feedback on how NOD32 has been in a corporate/enterprise environment - lots to wade through here!

I'd also be interested in hearing from anyone who has direct experience of NOD32 compared to Trend or Kaspersky or AVG.

 

If you go to the tasks tab in the RAC you can easily reveiw the status of all your pushed tasks and see which clients have and have not picked up the configuration, or reveiw the exact details...

Cheers

 

Love it...replaced dozens and dozens of other brand products with it (I'd say 80% of them Symantecs Corp Edition)...

It's very granular, light, quick, and when doing deploys...I find it very reliable and error free, compared to other products.

 

I loved it so much we became a reseller so we could get it into the hands of our customers primarily - and that was 4 years ago. Since then we haven't looked back - it's fast, light and about as trouble free as any software I have ever used...!!

 

OK so, what are its negative points?

 

For someone used to products like Symantecs Corp Edition...some may find Esets RAC a bit overwhelming, daunting, too much. Symantecs CE is very simple on the surface, intuitive...I'll give it that.

 

Overall I like NOD32 enterprise more than the Symantec CE we replaced it with. I did prefer Symantec's more intuitive tree-view of various configuration groups in its management software. However, we're small enough here that we don't need much granularity.

One downside I can see is that NOD32's installer is not a Windows MSI, so if you deploy software to restricted users through Active Directory, you'll have to create your own MSI wrapper for NOD32 or just use another option. Its remote push install works very well assuming your desktop security settings allow that. There's also a login script option if your users are local admins.

One thing I haven't tested yet is a component upgrade since there haven't been any since we purchased it, apparently. I hope that works smoothly.

Another tricky part we found was upgrading the number of our enterprise licenses. Make sure you buy enough licenses. If you find you need more, go directly to ESET for more licenses and don't even try to get your reseller to buy you more licenses. Took us about three weeks to figure out just how to add more licenses until we went directly through an ESET rep, which then took about 20 minutes.

 

Thanks.

Mind if I ask why you moved to Symantec if you prefered NOD32 or was it a politics/policy decision?

Installation/Uninstallation shouldn't be an issue as I'm the domain admin and it's a single domain etc.

Odds are I'd be looking to buy so that support is direct from Eset UK.

 

For my clients..takes me about 1 minute to generate the new ones..and the e-mail w/.lic files are in my inbox within about a minute after that.

 

Well, I learned my lesson. For loyalty reasons I chose to use our existing reseller who had never sold ESET before.

Lesson learned: Use an experienced reseller.

 

What turned me from Symantec CE was its lower detection rates and its higher system resource usage. Their tech support was typical of any giant software company, meaning good luck if you found a problem that wasn't already in their knowledge base. I have found ESET's form-based e-mail support to be quick and good for our Enterprise needs. The trick is to be as specific and as detailed as possible.

I think staying with companies whose primary business is AV is a wise move for anyone.