True Image 10 Support...(NOT!)

I purchased True Image 10 three days ago because it said it worked with Vista. I have downloaded the latest build of the software (no problem there) from Acronis so I believe I have the most recent version. I can't get the software to create a backup or bootable rescue disks. It stops responding after a few minutes and I have to restart my computer to get things to work again. I have tried contacting customer support (several times), but like many others, my information does not send. I tried sending a note directly to their support email and they sent me a note back saying to contact them through the website (convenient since it doesn't work). I even tried talking to someone through the presale live chat.....finally got tired of waiting and gave up there also.
Can anyone help me with this issue? Please!?

 

What happens when you try to make a bootable CD? Have you tried to just create the ISO file? Do you get any error messages? Do you have any spyware or malware installed that you are not aware of?

 

I for one, joined the Acronis user community recently. I bought TI10 about a month ago, and bought DD10 last week. Have been pretty happy with both apps so far. Much better than the Partition Magic 8 I was using.

 

Removed two off-topic rant/posts - let's keep the subject matter to the original poster's software/hardware issue.

 

homebrewer67:

By any chance are you using Daemon Tools? If so, check out this post:

https://www.wilderssecurity.com/showthread.php?t=175955

There is a conflict between older versions of SPTD and the Bootable Media Builder app in Acronis applications.

 

Hello homebrewer67,

Thank you for choosing Acronis Disk Backup Software.

Please note that most probably there were some problems with our site early.

In order to investigate the issue could you please collect the following information?

1) Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

2) Please also make a screen shot of the Device Tree application:

- Download and unpack the Device Tree application;

- Run the application from "i386" folder (run the 64-bit version of Device tree from "x64" folder if you have Windows Vista 64-bit);

- Completely unfold (click on all plus signs) the \Driver\partmgr and \Driver\volmgr branches;

- Move the margin to the right in order to see all the items;

- Make a screen shot and send it to us.

Then submit a request for technical support once again along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

If you still unable to submit a request, please send us a Private Message containing your e-mail address.

Thank you.
--
Aleksandr Isakov