FD-ISR and Raxco...

I thought i was the only one who noticed that commercial. What a joke!

This move looks like just another classic transition over to a different reseller so i believe what Leapfrog officals indicate and don't see too much to grow concerned about. Leapfrog is already stated they will continue this and other of their project software with a "VERY STRONG" emphasis used with that expression.

Reassuring enough i would think but also not so totally surprising when you look at the state of the (software) union these days, given so many recent transfers/mergers creating a stir.

BTW, @Dallen My sincerest thanks to you for "first" introducing me to FD-ISR in the first place. This is one amazing program that is totally revolutionized my entire systems structure and brought about a great deal of confidence none other is ever proven to offer.

 

I'm feeling pretty lucky that I got the latest FDISR version just under the wire before they stopped offering it. Whew!!! Glad it had vista support now. Can you imagine not having access to this FDISR now and having to do things the old way? Yikes. Rollback rx is not going to supplant this and I like abusing my system now with all kinds of software combinations then erasing it and recreating snapshots at my whim. Thinking that raxco made a mistake dropping FDISR. If it's too expensive for them to offer support to us then just up the price for support. Big deal. Probably quit offering FdISR because of me ha ha ha ha ha. No seriously though I can't imagine why they would stop offering it. Is the backup recovery in Vista so good that they think that FDISr is no longer needed?

 

What is it with all you people? You are talking b******s. When you bought your FD-ISR licence from Raxco, you did just that - a licence to use the product as long as you want (which is still the case) and, possibly, a maintenance contract. Raxco (backed by Leapfrog) could not have stated more clearly that they will honour those contracts and continue to provide support to their customers. Why should you expect more? You have no reason at all to demand that, and Raxco have no legal, professional or moral obligations to you beyond what you originally paid for.

As to those of you having recently purchased an FD-ISR licence who feel hard done by Raxco, re-read what I have just written. You have got what you paid for, and no less. To believe that Raxco had some sort of obligation to tell you they were soon to cease sales of FD-ISR is utter nonsense. So, if they cease sales on 8th May, you feel they should have made an announcement on 8th April, say - i.e., actually cease selling on 8th April If so, then the same argument says they should have made an announcement on 8th March. Oh sorry, I mean 8th February, er, no, 8th of January, er no, ...

The world is not there to serve just you. Change happens. Get over it.

 

spm,
We are all in shock, some people need more time to recover, it's isn't always Immediate System Recovery with people.

 

Do you have a link to the post, where your problem is described. I've written and read so many posts... here and in other forums, I can't remember your problem anymore.
I probably won't be able to solve it, but I would like to know what it is, because it's still not fixed.

 

Raxco seems not to be in hurry to solve your problem, I couldn't wait that long.
I hope your harddisks are OK. Did you ever run "chkdsk c: /f " ?
I would certainly uninstall completely and if you can including all your snapshots. If you boot in your primary snapshot and uninstall FDISR completely, than your primary snapshot will be your actual harddisk.

Then you disable any automatic defragmentation and all your security softwares.
Then install FDISR and then create the secondary snapshot and this has to be without errors at top and bottom and then anchor your folder "My Documents"
Then I would copy/update between both snapshots, this will happen very fast because both snapshot are equal, but it has to be again without errors.

Then I would create a third snapshot again without errors and if you can more, delete these snapshots, except primary and secondary.
Then you know at least that everything is working fine on your harddisk.

I wouldn't start with archiving, because that is something total different.
First you have to try copy/update on your system partition [C:] and without any errors. Also don't use compressed snapshots in the beginning.

 

I would just install with the original installation file and no patch and don't touch VSS either. Normally you shouldn't have a problem with VSS.
Just post when it was wrong and tell us what you did.

 

I explained first what to do. As long everything is OK, you don't have to post anything at Wilders. What works fine doesn't interest me.
Once you get errors, you have to tell me which copy/update gave errors.

In order to nail a problem, you have to work systematically and we first have to work with normal copy/updates on your system partition [C:]. No compressed snapshot, no archives.
If VSS doesn't work from the beginning switch to RSS.

 

The issue is that if they are no longer selling the product, there is no reason to think that they will do anything to resolve the support backlog they have. On top of that, they are introducing a new product, and that will cause even more of a support backlog. Furthermore, I hate to say it but not everyone has faith in the Raxco support team. I have emailed them multiple times over the past few months on a very simple question and they have yet to respond. If that's the kind of support my maintainence contract gets me, then sure they will continue offering "support." In my case, I see no reason to consider Raxco's FD-ISR as anything more than an abandoned project. When I get some extra cash on hand, I will very likely purchase one of the other versions from another company.

Carl

 

Not bad spm.
Sometimes I have a habit of saying things a little harshly to get reactions.
Do I disagree with you? Not really.
Am I happy I purchased FD-ISR? Definitely.
Did I get what I paid for? As for the main program, yes.
But I did pay for a maintenance agreement that only time will tell on.
I don't have the trust in Raxco that some may have.
In the business aspect I could'nt see wasting payroll dollars on a product we no longer offer.
We shall see what Raxco does with this.
In the mean time, I don't think I'd hold my breath though.

 

The way I look at it, I got the software I paid for. I got a 20% discount that paid for the $14 support agreement. So basically I paid full price for the software if the support doesn't come through. Heck, we don't need no stinkin' support, we have this forum.

 

I'm wondering what software you have that you suspect might cause an incompatibility with FDISR. I've got comodo firewall on my system and it will cause copy errors if you don't unselect "protect registry keys" inside its settings first before doing a copy. I can think of a few other software that willl cause a snapshot copy error. So how about telling us some of the security software you have on your system?

My problem doesn't sound as harsh as your errors as mine are only desktop icons and no errors showed up in the logs and my computer is running fine.

I wonder if you could create an empty snapshot and rebuild from scratch slowly? Wonder why they think it's the copy engine itself. If anything I'd go down to a single snapshot and uninstall FDISR and add the latest CCLEANER and run a scan of your registry and see what errors it picks up. CCLEANER Is free and works with FDISR and PD8. You can tweak your registry with it and it has a backup feature so you can undo any changes the registry cleaner does. Just a thought.

 

You got a very good point there.
Some of the people here are probably more knowledgeable then the people at tech support anyway!

 

I have used FD-ISR on a system with Avira, SAS, and AVG Antispyware, all disabled for copy/update, and I use CCleaner, so I doubt they are the problem.

 

I would create a 3th snapshot
1. with only Windows + FDISR and
2. without internet connection, you can disable your internet connection via Windows.
The cleanest way to create this 3th snapshot is an "Empty Snapshot", otherwise you have to copy an existing snapshot and uninstall each software, but that won't be so clean.

Use that snapshot for all copy/updates with the other snapshots.

This way you can find out if one of your software is causing the errors.
If each copy/update runs properly in the 3th snapshot, you know that some software is causing the error.
If each copy/update causes errors, you know that something is definately wrong and that none of your softwares are causing these errors.

On my computer I have an off-line snapshot and an on-line snapshot.
If I copy/update my on-line snapshot to new snapshot, I know in advance that it will cause errors, if I do this in my on-line snapshot.
If I do the same in my off-line snapshot, I don't have errors, because there isn't any disturbing software.

 

I'd like to thank Todd for getting out a pretty quick response, considering all of the pressure we were applying early on. I guess the main question I have, that I have not really had clarified is if Leapingfrog continues developement of FD-ISR and Raxco honors our maintenance agreements, will we continue to get regular updated products through Raxco and if not will Leapingfrog make other arrangements for us to do so?

I know business is business and things change all of the time. Our concerns however are not unfounded, as many of us have been burned by buying what amounts to alpha or beta products at retail prices and then having the companies "close shop". We all know one case in point, and developement on a couple of others is looking pretty poor. With having to shell out for a lot of renewals every year, I for one can't afford to keep buying software that ends up going nowhere. For now let's see what Leapingfrog will be doing on these issues.

Ed

 

Greetings Angus49,

Thanks for the "thanks"!

Raxco Software is going to continue to provide top notch support for FirstDefense-ISR and product updates to their current customers. We, Leapfrog Software, will continue to provide Raxco with the latest and greatest as we update our build of the ISR technology.

 

I wonder if FD-ISR will run on a cumputer in safe mode, since the absolute minimum is running, this may provide a temporary solution.