Salesforce outage hits after data leak

guest · May 17, 2019

Salesforce outage hits after data leak
May 18, 2019
https://www.crn.com.au/news/salesforce-outage-hits-after-data-leak-525371

Salesforce told customers on Saturday Australian time that it is experiencing a “major issue with its service” and is attempting to resolve it as quickly as possible.

At the time of writing the firm's status page said the incident impacts "several Salesforce NA and EU instances" and resulted after "The Salesforce Technology team blocked access to certain instances that contain customers affected by a database script deployment that inadvertently gave users broader data access than intended."

"It appears to be massive," one channel partner told CRN anonymously. "Many of my Salesforce connections have reached out about and have been impacted in one way or another.”
Salesforce users took to Twitter to complain about the outage.
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guest · May 20, 2019

Salesforce Woes Linger as Admins Clean Up After Service Outage
May 20, 2019
https://threatpost.com/salesforce-clean-up-service-outage/144891/

The outage was brought on by a scripting error that affected all Pardot marketing automation software clients; a database script that Salesforce pushed out accidentally gave users broader access to data than their permissions levels should allow.
Over the weekend, the cloud app provider said that access was restored to everyone not affected by the database script, so regular Salesforce.com users were back in business.

According to the incident status page, some regular users remained incapable of logging into the system as of Monday morning as administrators continued the restoration process.
“Enterprises need to understand that their biggest security risk is not from the attackers targeting them or even malicious insiders – it’s identities with over-provisioned privileges,” he said via email. “Security teams need to make sure that privileges with massive powers are restricted to a small number of properly trained personnel. [...]"
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guest · May 30, 2019

Salesforce completes Pardot fix after 12 days’ disruption
May 30, 2019
https://www.computerweekly.com/news...completes-Pardot-fix-after-12-days-disruption

It has taken 12 days for Salesforce to restore its service fully after it pulled the plug following a bug in a database script that caused unauthorised access to data.
On its status page, Salesforce said the service disruption occurred after it inadvertently rolled out a flawed database script at 2.45pm BST on 17 May.

While most services were back online the day after Salesforce discovered the flaw, it blocked access to CS26, CS51, CS63, CS66, CS69, CS84, CS85, CS90, CS3 and CS82 instances. On 29 May, it finally rolled out a fix to enable it to restore these services.
It said it has now completed testing and validation of a fix to restore permissions for users of those instances that have remained blocked since 17 May. It said the fix has been deployed on all these instances.
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