Abominable startup time TI Home 2009

Discussion in 'Acronis True Image Product Line' started by WOEHAA, Nov 19, 2008.

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  1. mranybody

    mranybody Registered Member

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    More exact news on my thinking that its a Kaspersky problem -

    In Kaspersky Internet Security 2009:
    when I disable 'Application Filtering' startup time for ATI = around 3 minutes 30s
    when I disable 'Firewall' startup time for ATI = around 3 minutes 30s
    when I disable 'Files and Memory' (in Anti Malware) startup time for ATI = 12 seconds!

    I'll keep looking:doubt:
     
  2. ibarnett

    ibarnett Registered Member

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    Re Anti-Virus:
    See my post #5.
    I use Eset, when I reinstalled with Eset DISABLED during the install- my load time was dramatically reduced thereafter.
     
  3. mranybody

    mranybody Registered Member

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    I have a solution for Kaspersky Internet Security 2009. I've just been over on their forum and had the kind help of one of their moderators. I could not be happier. I'm now on 11 seconds to start ATI:argh:

    Man, I happy enough to burst!

    Here it is:
    From KIS forum:
    "add acronis executables (it's more then one exe) to trusted applications in settings>Threats and exclusions>Trusted zone and check "do not scan opened files". probably acronis is scanning your files on start and kis just follows along."

    I found the following executables for the list:
     

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  4. jaystak

    jaystak Registered Member

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    I don't mean the first startup after an install of Acronis. I mean the first startup after every time I boot the computer, ie every day.
     
  5. jaystak

    jaystak Registered Member

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    mranybody,

    I'm not running Kaspersky Internet Security, only the stand-alone Anti-virus program. I don't have a trusted programs zone.
     
  6. MrMorse

    MrMorse Registered Member

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    I know, you know... but Ti2009 doesn't know it (perhaps).

    Please imagine:
    You install Ti2009 the first time. Somewhere in the registry is a value which is the indicator for the first start of Ti2009.
    Ti2009 starts, reads the value. Is it the first start Ti checks the PC. After that Ti overwrites the value with annother content. This new value avoids the future checks.

    BUT:
    If Ti2009 cannot overwrite the value, Ti starts always with the PC-check.

    **this is only a theory, but possible.**
     
  7. WOEHAA

    WOEHAA Registered Member

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    I know one think for sure. The newest build does not solve the issue.
    It still takes forever to start up. With or without Zonealarm internet security (that has Kaperski).

    During the holidays I will try to place one of the older images back on my system drive. Hopefully that wil also revive the TI v11
     
  8. LostAgenda

    LostAgenda Registered Member

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    TI 2009 was sometimes getting stuck analyzing my drives when I would start up the program. I have three drives, my OS drive(C), storage drive(D), and a game drive(F). TI would breeze right through my C and D drive, but hang on my F drive for some reason. It would take a good 60 seconds to get to the main GUI. Other times it wouldn't hang and speed right through.

    I have recently disabled the Distributed Link Tracking Client service, and have not had any issues since. I keep starting TI just to see if it will hang, and so far so good.
     
  9. jaystak

    jaystak Registered Member

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    Disabling the Distributed Link Tracking Service works for some people, but I think they are two different issues. I have mine disabled but it made no difference, and some other users reported similar stories.
     
  10. Faust

    Faust Registered Member

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  11. WOEHAA

    WOEHAA Registered Member

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    tnx Faust for the hint ...

    With all the Vista and XP users mixed up it is hard to see what works for who. The DLTS seems to be a Vista related issue.
    Nevertheless I have turned it off. Or at least tried to, because XP is trying to stop the service. o_O

    I'll keep you posted
     
  12. WOEHAA

    WOEHAA Registered Member

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    Okay .. this evening I had the time to give it another go. The service seems to be stopped period.
    Start up time has been reduced significantly from the 80+ minutes to a decent 1 minute.
    After some fiddling with the settings I got my TI v2009 running a scheduled task and a manual started task. It took TI about 19 minutes to make a full backup of 16 GB data with normal compression. All tasks done in the Win XP environment.

    So far so good :)

    In other words the cure in my case was update v9.646 and killing the services.

    Grtz and tnx for all the tips and help. I sure hope Acronis is reading all this too.
     
  13. jaystak

    jaystak Registered Member

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  14. Faust

    Faust Registered Member

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    If you are using Acronis and you keep it up to date then you shouldn't need system restore. I have turned it back on as an experiment simply to see what happens as the restore points build up. I want to know if it was the amount of restore points that cause the problem or whether turning it off then on again after a reboot has somehow fixed whatever was causing the slow load times. I have had a number of emails from people who have tried this and it has worked in every case.
     
  15. jaystak

    jaystak Registered Member

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    Well, my computer is only about a month old, so I can't imagine that there were many restore points built up already. But I don't know. Anyway, I've left it off for the moment, although I would feel better leaving it on if I knew that it wasn't slowing down Acronis.
     
  16. Faust

    Faust Registered Member

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    I have to say that since I carried out my experiment Acronis loads within seconds now even after a reboot. Whether it was restarting DLTC and stopping it again or turning off system restore and starting that again also I really can't say, all I know is normal service has now be resumed for which I am thankful. I would restart system restore again and see if it make any difference.
     
  17. jaystak

    jaystak Registered Member

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    I just turned System Restore back on and rebooted. Acronis went back to a long startup time. It looks like it was System Restore causing the problem all along.

    The question is, is it safe to turn off System Restore for good?
     
  18. WOEHAA

    WOEHAA Registered Member

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    I have it permanently switched off. It takes loads of HD space (in my case at least) and I prefer replacing the entire system drive with an image.

    Like stated before, if you have a working drive image, why need system restore?
     
  19. shieber

    shieber Registered Member

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    IN xp, sys restore was faster than doing an entire disk image restore and was adequate and handy for simple probs. In Vista, it uses up tremendous disk resources, impedes disk defragmentation, and is generally a nuisance. If you've got good, recent disk image backups that you can restore, that obviates any benefits from Vista Sys restore.
     
  20. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    The issue with long partition analysis is too complex to provide with 100% workaround at the first investigation step. There are several reasons why this issue can occur:

    1. Some kind of hard drive corruption (bad blocks, partition table errors etc)
    2. Unsupported\unrecognized filesystem
    3. Some third part software which blocks access of Acronis drivers to analyze hard drive sectors

    There are several workarounds which may help at this step:

    1. Make sure that you have the latest build of Acronis software, which is available here. To get access to updates you should first register Acronis software.

    2. Check disk for errors

    - Go to the Command Prompt (Start -> Run -> cmd)
    - Enter the command: "chkdsk DISK: /r"
    where DISK is the partition letter you need to check. Please note, that
    checking the C: drive may require you to reboot the machine.

    3. To exclude Windows environment and third part software reason, you may try to perform the operations using Acronis Bootable Media. To create it please follow: Tools -> Create bootable rescue media. Then boot your machine from it and you will be able to use Acronis True Image Home without booting any OS.
    Acronis Bootable Rescue Media is a standalone version of Acronis True Image Home, burned onto a CD and based on a Linux operating system.

    If the issue persists even with CD version, most probably it means that issue is not caused by Windows.

    If all suggestions does not help, please let us investigate the situation and do the following:

    -For XP family:

    - Download and unpack the Device Tree application

    - Run the application;
    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;
    - Move the margin to the right in order to see all the items;
    - Make a screen shot.

    -For Vista family:

    - Download and unpack the Device Tree application

    - Run the application from "i386" folder (run the 64-bit version of Device tree from "x64" folder if you have Windows Vista 64-bit);
    - Completely unfold (click on all plus signs) the \Driver\partmgr and \Driver\volmgr branches;
    - Move the margin to the right in order to see all the items;
    - Make a screen shot.

    Then create Acronis Report and Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. To expedite the resolution we recommend you to use our Live Chat service after that. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Alexander Nikolsky
     
  21. martymonster

    martymonster Registered Member

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    My systems consists of Vista Ultimate 64bit, it runs Kaspersky Anti Virus 2009 and the Distributed Link Tracking Client is started. I have 3 drives, a 1TB and 2 500GB drives. When I start TI 2009, it takes 16 seconds to fully start up.
    I would suggest that your problem is either hardware of driver related. Suggest you follow the support persons advice.
     
  22. john4096

    john4096 Registered Member

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    Had a similar prob with Vista 64, 6 gig ram, 4 cpu's . First time Acronis initialized in a snap, After creating a full backup, took over 30 minutes for Acronis to finish initializing. Used the Vista resource monitor to find millions of I/O against the *.tib backup files being done by Norton. The more backups created, the worse it gets. Norton allows exceptions, but not a wildcard, so the full path name needs to be entered for all possibile backup filenames.


    John
     
  23. Zookeeper

    Zookeeper Registered Member

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    Been working on the problem all morning.

    I'm running Vista Home Premium 64, 6GB of memory, & an AMD Phenom 9850 4 core processor. I'm also using Kaspersky Internet Security 2009. I've done everything suggested here. It was taking over 15 minutes for Acronis 2009 to load. I added all of Acronis Executible to the the Kaspersky Trusted Zone. I finally fixed the problem by deleting all but the most recent Restore Point.

    Go to Disk Cleanup, In the Disk Cleanup Options dialog box, click Files from all users on this computer. If you are prompted for an administrator password or confirmation, type the password or provide confirmation, If prompted, select the drive that you want to clean up, and then click OK, Click the More Options tab, Under System Restore and Shadow Copies, click Clean up, and then, in the confirmation dialog box, click Delete, To continue using Disk Cleanup for other drives on your computer, click the Disk Cleanup tab. To quit Disk Cleanup, click Cancel.
     

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    Last edited: Feb 11, 2009
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