Trend Micro Employee Sold Customer Info to Tech Support Scammers

guest · Nov 6, 2019

TrendMicro Employee Sold Customer Info to Tech Support Scammers
November 6, 2019
https://www.bleepingcomputer.com/ne...-sold-customer-info-to-tech-support-scammers/

TrendMicro has an announced a security incident where an employee was stealing consumer customer information and selling it to a third-party to use in tech support scams.

The scammers utilized information in these calls that led TrendMicro to believe that this was more than a random phone call and that it could have been an insider threat.

"The information that the criminals reportedly possessed in these scam calls led us to suspect a coordinated attack. "
After conducting an investigation, it was determined in October that these phone calls were caused by a TrendMicro employee performing unauthorized access to a customer support database, stealing consumer customer information, and selling it to third-party tech support scammers.

"Although we immediately launched a thorough investigation, it was not until the end of October 2019 that we were able to definitively conclude that it was an insider threat," TrendMicro stated in a blog post.
According to their investigation, this scam affected less than 1% of TrendMicro's 12 million consumer customers and only targeted English-speaking users.
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Trend Micro: Trend Micro Discloses Insider Threat Impacting Some of its Consumer Customers

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