Not Sure Who To Contact -Win/32/Olmarik.TDL4 trojan

I used this removal tool EOlmarikTdl4Cleaner.exe , when using i get this error "unable to clean rootkit", I re-run the program again and it does not find the trojan, i reboot and there it is again. Zonealram pops up that firefox is trying to access the internet to an ip, i block it and loose my internet. So obviously Olmarik is trying to access the internet. Any help would be appreciated.

Thanks

 

Have you tried booting to Windows Recovery Console and running fixmbr ?

 

No have not I will try that next. Its been a long time since I've had a virus.

 

I cannot find my win7 Ultimate disk, is that the only way to enter the recovery console?

 

You can download and run ComboFix. It will prompt you to download and install the recovery console before it starts checking your computer.

 

I ran combofix, it never asked to install recovery console. It did kick out the log:

*

 

does it boot in safe mode? if yes
http://windows7themes.net/how-to-fix-mbr-in-windows-7.html

Code:

Fix MBR (Operating system found/logged on)

1. On boot up press F8 and select “Repair your computer”.

2. Next, Windows 7 will automatically search for errors. Let it check for errors and when it’s done close the window. At the bottom you will see the “Command Prompt” tool. Click on it.

3. Enter the command

bootrec.exe /fixmbr 

 

When the ESET designed stand-alone removal tools fail - to save bricking your OS, open an issue ticket with ESET Customer Care.

 

Thanks for the help, the fixmbr worked. Also i noticed the window popup saying a record of mbr was being sent to Eset for review. Is that normal?