missing hal.dll

Hi there,

I bought DDS 10 and True Image just before Christmas,
resized and moved C: to the right to make space for a new partition as near as possible to the center of the hard drive, because I wanted to use it to stream audio from it.

Everything seemed to worked fine, but after I restarted, the windows message cannot start hal.dll file missing or corrupt apperead.

I booted from cd and at the command prompt looked for the hal file, and it was there.

Went to look for the boot.ini, to check if was all right, disappeared!!

I decided to reinstall my C: partition with all the programs, no fun!!

I've been reading the messages in the forum and I can see I'm not the only one the had this problem.

I still want to resize and move my C: partition, but before I do that again I would like to know exactly what should I do.

Create an image on a dvd? Create a boootable cd or dvd? Save a copy of the boot.ini file?

Many Thanks

Luca

 

Hello Luca,

Thank you for choosing Acronis Partition and Disk Managing Software.

Please accept our apologies for the delay with the response.

Please make sure that you use the latest build (2089) of Acronis Disk Director Suite 10.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

To get access to updates you should create an account at:
http://www.acronis.com/homecomputing/my/
then log in and use your serial number to register your software.

If the issue still persists with the latest build then please create Acronis Report in the way described below:

- Download and run Acronis Report Utility;
- Select the "Create Bootable Floppy" option;
- Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
- Boot the computer from this diskette and wait for report creation process to finish;
- Collect the report file from the floppy.

Please submit a request for technical support. Attach the collected report.txt file to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko