Installation Error on Linux

I tried to install acronis to my FC4 machine and i got some errors while installing.
I used this command to install modules.

dkms build -m snapapi26 -v 0.6.3 --arch i686 --kernelsourcedir
> /usr/src/kernels/2.6.14-1.1637_FC4-smp-i686

and the program went on like this

> Preparing kernel 2.6.14-1.1637_FC4smp for module build:
> (This is not compiling a kernel, only just preparing kernel symbols)
> Storing current .config to be restored when complete
> Running Generic preparation routine
> make mrproper....(bad exit status: 2)
> using /boot/config-2.6.14-1.1637_FC4smp
> make oldconfig.....
> make prepare-all.....
>
> Building module:
> cleaning build area....
> make KERNELRELEASE=2.6.14-1.1637_FC4smp -C
> /usr/src/kernels/2.6.14-1.1637_FC4-smp-i686
> SUBDIRS=/var/lib/dkms/snapapi26/0.6.3/build modules....
> cleaning build area....
> cleaning kernel tree (make mrproper)....(bad exit status: 2)

despite 2 errors i tried to run the setup and i got the an error message and setup was interrupted.

There is a screenshot in the attachment. I will be happy if you solve this problem.

Best Regards.

 

Hello akinarcak,

Thank you for choosing Acronis Linux Server Disk Backup Software.

First of all, please download and install the latest build (962) of Acronis True Image 8.0 Server for Linux which is available at: http://www.acronis.com/enterprise/support/updates/

To get access to updates you should create an account at:
http://www.acronis.com/enterprise/my/
then log in and use your serial number to register your software.

If the problem still persists with the latest build (962) of Acronis True Image 8.0 Server for Linux then please start Acronis True Image 8.0 Server for Linux installation process with the following parameters:

# ./trueimage-setup --norpm

It should solve the problem.

Please also note that the latest build (962) of Acronis True Image 8.0 Server for Linux has SnapAPI version 0.6.7.

Thank you.
--
Alexey Popov

 

Ok i try with the parameter --norpm but not work, the same error is indicated
What is the problem... thnz

 

Hello falcom,

Could you please clarify what build of Acronis True Image 8.0 Server for Linux you use? Please make sure that you use the latest build.

Then please do the following:

# dmesg > dmesg.txt
# lsmod > lsmod.txt
# strace -o log -fF ./trueimage-setup
# strace -o log1 -fF ./trueimage-setup --norpm
# mount > mount.txt

and send all the information (dmesg.txt, lsmod.txt, log, log1, mount.txt) to Acronis Support along with the link to this thread. This will allow us to investigate the problem thoroughly.

Thank you.
--
Irina Shirokova

 

Hello i use Acronis True Image Server for Linux 8.0.962 over Fedora Core IV
and this is the Error:
- Acronis True Image Setup has not found precompiled snapapi module for the running kernel. It is suggested to compile it now. You may choose "Skip" and compile snapapi module later.

- Can't find kernel source directory: /lib/modules/2.6.11-1.1369_FC4smp/build
Please helpme
PD: i try with the parameter --norpm but not work

 

Hello falcom,

Please send us the requested dmesg.txt, lsmod.txt, log, log1 and mount.txt files as Irina has suggested in her previous post #4. We will certainly do our best in order to provide you with the solution as soon as possible.

Thank you.
--
Alexey Popov

 

Hello falcom,

Could you please install your kernel sources? You can install it from Fedora installation CD or download it here:

http://download.fedora.redhat.com/p...6/kernel-smp-devel-2.6.14-1.1637_FC4.i686.rpm

Please contact me again if the problem remains.

Thank you.
--
Irina Shirokova

 

Greetings
sorry but how install the kernel sources??
Greetings
PD: I have the cd's

 

Hello falcom,

Please find the kernel-smp-devel-2.6.14-1.1637_FC4 on your installation CD. Then please suggest the following command to install kernel sources:

# rpm -ihv kernel-smp-devel-2.6.14-1.1637_FC4.i686.rpm

If you have any questions please feel free to contact me again.

Thank you.
--
Irina Shirokova

 

Hy Irina
loock this is the nwe error:
error: Failed dependencies:
/usr/sbin/hardlink is needed by kernel-smp-devel-2.6.14-1.1637_FC4.i686
please helpme and so sorry for all
thnz

 

Hello falcom,

Please install the following package to resolve this problem:

http://download.fedora.redhat.com/p...386/os/Fedora/RPMS/hardlink-1.0-1.13.i386.rpm

If you have any other questions or encounter any problems please feel free to contact us again. We will certainly try to help you.

Thank you.
--
Irina Shirokova