Exclusive: Teletext Holidays data breach exposes 212,000 customer call recordings

guest · Aug 31, 2019

Exclusive: Teletext Holidays data breach exposes 212,000 customer call recordings
August 30, 2019
https://www.verdict.co.uk/teletext-holidays-data-breach-customer-call/

Truly Travels, trading as Teletext Holidays, formed out of the once-popular television information text service. It now advertises package holidays online and completes bookings over the phone.

Verdict discovered the files – which have since been removed – on an unsecured Amazon Web Services server. In total, there were 532,000 files. Of those, 212,000 were audio files from Teletext customers calling its India-based call centre.
Details about each holiday, including flight time, location and cost, can also be heard. In conversations where a holiday is booked, customers also tell the Teletext Holidays employees partial card details. This includes the type of card, name on card and expiry date.

Teletext Holidays removed all 532,000 files almost immediately after Verdict notified the company.
Customers recorded while on hold
In some calls heard by Verdict, Teletext customers continued to be recorded while put on hold, with Verdict hearing couples talking privately among themselves
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Exclusive: Teletext Holidays data breach exposes 212,000 customer call recordings

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