Build 9.0 2323 is out!!

Hello Howard Kaikow,

Thank you for your interest in Acronis Disk Backup Software.

Please take a look at my post #11 from this previous thread. It should answer your question.

Please be aware that Acronis True Image 9.0 does not leave such information in the Windows registry after uninstall.

Thank you.
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Alexey Popov

 

Hello Mustang,

Thank you for choosing Acronis Disk Backup Software.

Please be aware that this is a known problem and so it will be fixed in the future builds of Acronis True Image 9.0.

Could you please collect the following information?

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

- What are the exact sizes and file names of the backed up and restored files?

- Make a screen shots of your consequent steps taken during the backup restoration process along with the screen shot of the Windows Explorer showing the contents of the restored folder.

- Describe actions taken before the problem appears step-by-step.

Please submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Alexey Popov

 

Hello Dbryan05,

Thank you for choosing Acronis Disk Backup Software.

Actually, there should be a red "Exit" button in the lower left corner of the first screen of the installation wizard.

If there is no such button in your case then please make a screen shot of the respective installation wizard screen and describe actions taken before the problem appears step-by-step.

Please submit a request for technical support. Attach the collected screen shot to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Alexey Popov

 

Hello Anon2,

Thank you for choosing Acronis Disk Backup Software.

Actually, Acronis True Image 9.0 supports USB 2.0 connection. Moreover, there should not be any speed problems when Acronis True Image 9.0 is running from under Windows, since it uses the same drivers as Windows to work with the USB 2.0 hard drive. Therefore if you encounter any speed problems when restoring the image from under Windows then at least it's not a drivers issue.

Could you please collect the following information?

- What is the exact size of your image archive?

- What are the exact vendor and model of your external USB 2.0 hard drive?

- How much time does the image restoration process take exactly?

- How much time does it take exactly to restore individual file\folder?

Please let us know the actual time (not estimated, since usually it is quite approximate) for both cases when Acronis True Image 9.0 is running from under Windows and when your PC is booted from Bootable Rescue CD created using the latest build (2323) of Acronis True Image 9.0.

- How much time does it take to copy the image from the external USB 2.0 hard drive to any internal disk?

Please also create Acornis Report, Windows System Information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Please keep your external USB hard drive connected while creating Acornis Report, Windows System Information and Linux system information.

Submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Alexey Popov

 

Hello Alexey,

Please check your private messages. I have sent you a reply with your name in the title.

mustang