Rollback versus FDISR - An Update

I had excellent support from the Rollback folks. It turned out that my alleged problem was a loose nut on the keyboard (namely *doofus*). RB folks were fast & gentle & helpful.

I find it rather disconcerting that one person's possibly a-typical experiences have gotten blown up into a bruhaha against an excellent product. I have tried all the others, & RB is the VERY first one that did the job for me & my office.

 

I raised exactly the same point several times before,but its not just one person=all you guys rubbishing Rollback,at least have the courtesy and fairness to admit- it could just be your own faulty system,causing the disasters,not poor ol' RBx.

You cant even provide any decent proof that Rb is causing any problems!

No doubt the usual irate posts will be forthcoming, explaining in minute detail why that just isnt possible,blah,blah,blah and how rotten RB support are for not taking them seriously.

Mike

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As you say not just one person - I have similar problems to Peter. I'm also a First Defense user not on the same system. I like Rollback it seems to work fine but.... I have expereinced problems that I did not have before and disappear without RB installed.

Proof is difficult - my errors only show up as frequent Chkdsk errors and the inability to image with True Image 9.1 Corporate. I bought this upgrade at HDS's recommendation to fix my issue with TI version 8 after they told me there were issues with it. I was told no more.

The inabilty to image the O/S partition shows itself on 2 separate systems ( the other sys is my Dad's). Yep I like this app enough to get it for my dad as a high relaibility option - a bit easier than First Defense for him. These systems are based on different versions of windows and different hardware. So please accept that people have had success imaging others have not ..... some people have experienced other problems some have not ....


I swapped the Hard disk at the weekend on my system - same problem. I might try swapping the Disk Controller tonight.


I have been attempting to daignose the problem with Acronis and HDS.

Acronis have sent diagnostic tools, Drivers and given advice each day so far.

HDS have been helpful at a basic level but almost silent for quite some time. They have provided no advice that I could use to fault find or diagnose the problem.

I may have one problem related to Partition structure or could be hardware or other software or it could more than one problem - it is difficult for a user to fault find at this level witrhout good support. Acronis and Raxco are good at this level of support.


Do I think RB is excellent yes - does it work fine - does it recovers from the problems i have - yep so far but....

I'd rather investigate problems than sit on my hands

 

My contact at Rollback has told me to give you guys a new contact for any level 1 support requests. Here is who you should contact for any level one support.

Andrew Shen
Toll Free: 1(800) 496-0148 ext 718
International: (360) 504-9683 ext 718

E-Mail: andrewshen@horizon-datasys.com

Andrew is the primary tech and developer of Rollback so he will be able to help those of us that need more specific help than the support desk offers. Andrew can help with the not so end user questions but if you have basic questions I would hope you use the regular support channels instead of bombarding him with questions that they can answer. I hope this helps guys.

Thanks,

Chris

 

Compared to most other companies, both RB and FD appear to have excellent tech support; if only Norton, etc., treated folks this way!

Acadia

 

Thanks Chris

 

Hi Pete,

I am happy to see that Andrew give you the kind of support you were expecting and made you smile ;-)

Best regards,
Atomas31

 

I have exchanged four or five emails with Andrew this evening - he has identified a possible problem that could be causing the problems on my system. He is thinking about the possible causes.

Andrew's support is excellent hopefully this issue can be resolved.

 

A great move-at last something positive-lets hope this situation is quickly resolved

Mike

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I am using RollbackRx since few months with many snapshots and encountered no such problems.

BTW, U don,t need any buffer snapshot as far as I know! I never made any.

 

I've not seen CHKDSK run once on XP Home. Having said that, I'll probably get that now. :|

It sounds to me the problems Peter is having is related to software conflicts of some sort, and not necessairily to do with RB. The fact others are not having any problems testifies to that, but then it does all rather depend on what one has installed on their computer.

Hopefully, RB & Peter will now be able to narrow it down.

 

It does not hurt to take care but in my opinion it might be a care that is not needed at all. In my opinion, it will not give any help to this software at all. Anyhow as I said it will not harm as well.

 

Thanks for FIXING stuff, Chris.

And Pete- your well-informed & helpful comments in the early postings about RB were of immense assistance & encouragement to me. So please... come on back home (we'll keep some cold ones in the fridge for you, & a light burning in the window).

 

Good grief, Peter, how can you resist an offer like that!

Acadia

 

Ya, I am not having any problem but just want to make sure how much space is taken by it and what is the experience of others. Will also like to know how much space I would have needed if I use FDISR.
I did not get even a single response in the main RollbackRx thread so I decided to make a new thread. It was my mistake to post in the main thread as it is already running a hot discussion about disc cloning and imaging etc, so not much attention for my post.
I will see if I am able to get any responses now.

 

Exactly what I feel-seems Peter is in the habit of testing Beta programs continuouslyand perhaps not too prudently!

In that situation, you have to be prepared to have crashes and conflicts,some quite mysterious.

No wonder ChDSk wants to run all the time!


Mike

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My situation is that RBx is taking hourly snapshots and at the end of the day,there can be 12 of the bleeders,plus the baseline.

The disc space taken is somewhat inconsistent,but seems to average about 1-2% of the total.

You can easily check the usage with FreeMeter;

http://www.tiler.com/freemeter/

No need to uninstall RBx.

As I have a lot of spare disc space-all this isnt a worry for me.

Mike

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Peter2150,

The individuals that suggested your problem was not related to Rollback obviously do not know you very well. You cannot fault them though, as they seem to merely be defending a product that they believe in. I'm sure you understand.

For those of you that do not know Peter2150, let me assure you that he thinks very highly of RB. It seemed that he was just disappointed in the fact that he did what he does best and uncovered a potential flaw in RB only to have the fact that he took the time to bring it to their attention all but disregarded.

Now that RB is handling the issue like they should have all along and taking Peter2150's discovery seriously, it is apparant that Peter2150 is content to offer his services in helping isolate ths flaw. All you supporters of RB should be greatful that Peter2150 is helping to make the product that you support a better product. After all, a problem that occurs only once in ten thousand users may not seem like a serious problem. That changes when that once occurs on your system in a time of need.

 

First i want to say yes Peter is doing a great job! Second I want to stress that the channel that you guys were using was just general support (unless they forwarded you to someone else and then you started dealing with them), and probably they did not have they answers that Andrew can provide since he is the primary tech and developer. I think it is great that HDS provided his contact info and I am sure it will help.

Thanks,

Chris

P.S. Peter keep up the good work!