Frustrated - Customer support Problem

Hi, I have purchased 3 Acronis products and I am awed by the ratings however I am freightened by the support. I am surparised that their isn't a techline or customer support phone #. I purchased a copy of True Image last week and never received a key code. I have written several times without a respone. I also purchased the image product for windows servers yesterday and am very concerned because I wired over $700.00 for it and have not received any reply. CAN ANYONE HELP ME??

Phil Waters
COO
Tuscola National Bank

 

Hello Phil,

We are really sorry for the inconveniences.

Please let me know your Acronis request # which was sent to you in autoreply to your letter to Acronis Support Team.

Thank you.
--
Irina Shirokova

 

My first request was [Acronis #387865] and the second was [Acronis #388455] . Any help would be appreaicated, I really need to use the True Image product.

Thanks

Phil

 

Hello pawdrip,

Could you please let me know if you didn't receive the reply from Aida Darzieva? She has sent it to you.

Thank you.
--
Irina Shirokova

 

I have not received a message from anyone regarding this. I am in my 7th day of this. I would really appreciate a contact.

phi

 

Hello Phil Waters,

Aida will contact you again and send the serial number for your copy of Acronis True Image 9.0.

Thank you.
--
Irina Shirokova

 

Can you tell me about my purchase of Acronis 8.0 Server for Windows. I Wired the money on Monday and have not heard anything--I am concerned.

thanks

Phil Waters

 

Hello Phil Waters,

I have found only your orders for Acronis Dick Director Suite 9.0 and Acronis True Image 9.0 in Acronis Support Base. Did you purchase Acronis True Image 8.0 Server via our online-store (Element5 or Digital River)? Please send me PM with your order number or e-mail that you used to make a purchase.

Thank you.
--
Irina Shirokova

 

Acronis True Image 8.0 Windows Server

Hi, First of all thanks very much for your help on the other item, I appreciate it. Second, with regard to the Windows Server software, I ordered it through Digital River and order #(***). I did a wire transfer on Tuesday.

Thanks for all your help.

Phil Waters

 

Re: Acronis True Image 8.0 Windows Server

Hello Phil,

I have contacted Digital River and let you know the results of my contacting as soon as possible.

Thank you.
--
Irina Shirokova

 

True Image Windows Servers purchase problem

Hi, I am wondering if you've heard anything from Digital River regarding my wire of $700.00 for purchase of the above memtioned software. I am very concerned due to to amount of money and length of time its been.

Thanks

Phil