Crash And Reboot With Version 657

Discussion in 'ESET NOD32 Antivirus' started by Thankful, Jun 15, 2008.

Thread Status:
Not open for further replies.
  1. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    6,564
    Location:
    New York City
    My computer crashes and reboots at least once a day with the latest version.
    To what email address and what diagnostic tools (i.e. minidump, sysinspector) should I send? I am currently using another AV but would like this problem solved so I can go back with NOD32.
    Thanks.
     
    Last edited: Jun 15, 2008
    Thankful, Jun 15, 2008
    #1
  2. Kosak

    Kosak Registered Member

    Joined:
    Jul 25, 2007
    Posts:
    711
    Location:
    Slovakia
    Hi!

    Have you installed any security program before? Have you caught malware, which could have damaged EAV's service?
     
    Kosak, Jun 15, 2008
    #2
  3. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    6,564
    Location:
    New York City
    Well of course I have installed other security programs before.
    I have not recently caught malware.
     
    Thankful, Jun 15, 2008
    #3
  4. Kosak

    Kosak Registered Member

    Joined:
    Jul 25, 2007
    Posts:
    711
    Location:
    Slovakia
    So, when EAV and other security application (AV or integrated suite) had been running together, it could have caused this problem.
     
    Kosak, Jun 15, 2008
    #4
  5. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    6,564
    Location:
    New York City
    I've been around long enough not to run more than one AV at a time.
     
    Thankful, Jun 15, 2008
    #5
  6. Kosak

    Kosak Registered Member

    Joined:
    Jul 25, 2007
    Posts:
    711
    Location:
    Slovakia
    Uninstall your actual security programs and check, if everything was correctly removed. Then perform these steps.
     
    Kosak, Jun 15, 2008
    #6
  7. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    6,564
    Location:
    New York City
    Do you work for Eset?
     
    Thankful, Jun 15, 2008
    #7
  8. Kosak

    Kosak Registered Member

    Joined:
    Jul 25, 2007
    Posts:
    711
    Location:
    Slovakia
    Not yet.

    Then, if problem will appear once again, send log from SysInspector to support[at]eset.com with this thread's url enclosed, please. :thumb:
     
    Kosak, Jun 15, 2008
    #8
  9. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    6,564
    Location:
    New York City
    Sysinspector log sent. My gut feeling is this version is having trouble coexisting with Faronics Anti-Executable. I would be interested if anyone is successfully running version 657 with Faronics Anti-Executable.
     
    Thankful, Jun 16, 2008
    #9
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...