true image stops working

Hi, I'm trying true image 9. I've just formatted the hd and reinstalled my s.o. (win xp pro SP2) --> I made the image of the hd and everything is ok, but after installing some software, when I choose the backup options (for a specified folder/file or for an entire partition) the backup process starts (true image analyzes the partitions) but it remain at 0% waiting for... I don't know, I uninstall and reinstall it but nothing happens, so I recover the system.
Again: with the clean s.o. I install mozilla firefox and acronis continue working, I install winamp and acronis stops working-->I restore everything, then acronis works, I install skype and acronis stops working and the same happens after installing nero burning rom
Can someone help me?
thanks
Marco

 

can someone help me

 

please...what can I do?

 

Hello ziopaper,

Thank you for choosing Acronis Disk Backup Software.

First of all please download the latest build (2302) of Acronis True Image 9.0. In order to get access to updates you should register account on our site (or just log in if you have already created it) and then register your copy of the product.

If the problem persists please create Acronis Report and System Information File (*NFO) (please see Acronis Help Post for the instructions) and send all the files to Acronis Support along with the link to this thread. We will investigate the problem and help you with the solution.

Thank you.
--
Irina Shirokova